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Blvd Kukulcan Km 13.5 No 32, 77500 Cancún – Show map
Excellent location – rated 9/10! (score from 188 reviews)
Rated by guests after their stay at The Royal Sands All Inclusive.
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199 properties in Cancún
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188 verified reviews
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The Royal Sands All Inclusive's staff speak: Spanish
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Outdoor Pool, Outdoor Pool (all year), Grounds
Tennis Court, Golf Course (within 2 miles), Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Private Beach Area, Bikes Available (free), Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
Free! WiFi is available in public areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Concierge Service, Babysitting/Child Services, Laundry, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Family Rooms, Elevator
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
The Royal Sands All Inclusive accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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Based on 188 reviews
Value for money
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Score from 424 reviews Good
Food and service Average Minus. They are promising various restaurants but not telling they are outside the premises.
- friendly staff - food was ok - pool very clean
- typicall super size resort - cocktails were not great
The royal sands was great! Huge pool, great staff, clean and comfortable
Location Food Beach Pools Prompt service Free shuttle to other Royal Resorts Yoga class Captain Cove night Concierge service
check out at 11 too early,no receipt
room, food, friendly staff, beach and pool.
Time share people, moving rooms
Very good servos, foods and position of the hotel on beautiful beach.
Late check out is not possible or you will pay 100,- USD / hour !!!
Excellent position and the value for money is at top level.
The Royal Sands resort exceeded our expectations. The place is immaculate & the staff (except one receptionist) are great. The range & quality of food & beverages is also good & we can thoroughly recommend this resort.
Our only negative comment is in regard to one male receptionist. We had a Mexican friend visit us while we were in the resort for whom we wanted to purchase a day pass. The male receptionist was very unhelpful, indeed bordering on the rude about this, making us & more importantly our friend, feel very uncomfortable. His attitude was in stark contrast to the other absolutely delightful receptionists who assisted us.
Food is awesome, much much better than expectation. The buffet is different in everyday. The location and the sands are perfect. Swinming pool is beautiful. All the staff are really nice and helpful. Price is relative cheap, in fact. Food is awesome, much much better than expectation. The buffet is different in everyday. The location and the sands are perfect. Swinming pool is beautiful. All the staff are really nice and helpful. Price is relative cheap, in fact.
One of the free restaurant is hard to make a reservation.
Excellent location, right on the beach in the hotel zone. Nice pools with bars right in the pool area. Food at restaurants were decent. Staff was helpful and friendly.
Rooms were by no means bad, but not super updated either. Food quality could have been a little higher.
Having to give my room key for food, towels, any and everything. What exactly is the wrist band for? The rooms are ugly ...they need to be updated in a major way!! No interactive activities; no concierge ever came to explain anything ...total waste !
Excellent location, very clean, good facilities. Restaurant and facilities staff very pleasant.
Food at the restaurant was not the best.
Nice property and staff
"Concierge" will try to get you into a time share sales meeting and sell you on a timeshare. I do not go on vacation to spend my time in a meeting on timeshare membership.... Also we had to move rooms in the middle of our stay because many or the villas are time share owned.
Beautiful hotel with amazing views and the cleanliness is really impressive (they clean the walls everyday); food options really good and the pool is great
the pillows and the staff in the pool bar (it was only one super nice guy named "patricio" who was really nice with us, but the rest of the bartenders really bad, as soon as they detect you are in an all inclusive they make you feel like they are making you a favor and all the time waiting for the tips).
Nice hotel big rooms helpful staff , the all inclusive dose include a lot like room service and restorants outside the hotel. Came in early and got the all inclusive from 12 pm instead of 16:00
The rooms weren't so clean , basically this hotel is a tip factory. Everything u want to eat or drink, u have to give one of the staff ur room key , even tough u have a brislate , and when ur finished they hand u out ur key along with a receipt to wright how much tip ull give. Maybe it's common in Mexico but I found this system very annoying.
Great service, especially the people near the beach
Too addressed to people from the US
The welcome party was a great way to meet fellow travelers, see some entertainment & enjoy the cocktails by the pool.
Check-in took an hour. Too much paper work, it needs to streamline for better efficiency. Outdated way to work.
Everything! Staff was friendly, hotel and room are clean and beautiful, great swimming pools, great food at the hotel! Initially we were afraid because of the tips issue, after reading some of the reviews here that mentioned that they were forced to give tips to the waiters despite being in an all-inclusive hotel -- but in reality we didn't encounter any issues around this subject. The staff was friendly and smiling. True, while tips would probably not be rejected anywhere here, we never felt in a situation that we are forced or expected to give tips. We gave tips a few times when we were over-satisfied, out of our complete personal desire.
Nothing bad to mention, everything was excellent. The fact that the room card has to be given for every order at the restaurants/bars is a bit awkward - but absolutely not a major problem.
They all speak English & are very respectable. Very friendly and helpful.
Being a senior citizen, the long walks to the different areas for dining were a little tiring.
The staff was amazing. The place was beautiful. The food variety unbelieable. They did everything possible to make a visitor's stay/experience perfect.
The bed....they were full size. Would have liked a king or at least a queen. And the stools in the swim-up bar were too high. You sat OUTSIDE the water to drink. But the pools were awesome.
Position of a hotel is just amazing. Is the perfect hotel for a relaxing week on the beach. The staff is friendly and helpfull. Food is good. I found The possibility to get your food prepared freshly in front of you, a really great plus. Special code for wifi in your room (but don't forget to ask for it, because in my case they forgot to give it to me, so my wifi in the room was poor or non working). But after I've asked and been provided with a room code it was working perfectly.
The system with the cards is bit tiring, concidering we were all wearing our bracelets that stated we have all inclusice, so i see no need to sign a bill of total 0$ after every meal, or after the end of your day at the beach or at the pool ( for drinks and food). The only one towel per person policy should be changed.
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