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Boulevard Kukulcan Km 12, 77500 Cancún, Mexico – Show map
Excellent location – rated 9.4/10! (score from 336 reviews)
Rated by guests after their stay at The Westin Lagunamar Ocean Resort Villas & Spa Cancun.
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334 verified reviews
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The Westin Lagunamar Ocean Resort Villas & Spa Cancun's staff speaks: Spanish, English
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BBQ Facilities, Outdoor Pool (all year)
Tennis Court, Golf Course (within 2 miles), Mini Golf, Sauna, Fitness Center, Spa, Massage, Hot Tub, Game Room, Playground
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, All Spaces Non-Smoking (public and private)
From 4:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per person per night when using existing beds.
There is no capacity for cribs in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Great beach. Lots of chairs around the pool. Great wifi even on the beach. Right across the street from a mall and restaurants. Friendly helpful staff.
Housekeeping was ok but not great. Didn't even put the clean dishes away. The concierge was good and helped us out with some planning but I HATE the timeshare sales pitch that everyone has to endure. The massage sales on the beach and around the pool was also very annoying. 8 or 10 times a day, we were approached and given a sales pitch. I'm on vacation, leave me alone!!!
The view from the hotel room, the friendly staff and the fact you could just walk straight out onto the endless beach which was never crowded. Also spotlessly clean and the room/suite was large and comfortable.
No replenishment of my morning tea bags as part of room cleaning for me and for my wife you would have to buy the coffee from the shop after the first use, but we were self catering !!
The kitchen and the ocean view from the bed was really awesome to wake up to. The jacuzzi tub.
The shower was slow to drain and limited the amount of time to be in it unless you wanted to be swimming and mopping up water in the bathroom.
The pillows are not comfortable .
The staff were friendly and the views were superb. Great location. Facilities were also great. Free upgrade on arrival.
On the night we arrived, we reported that the shower was cold. A maintenance man came in and ran the shower (which we had done for more than 15 mins prior) then went away as the water was now hot. By the 2nd day the problem was still not resolved. We reported this yet again and still no repair was done. By the end of our stay we were having to run the water for over half an hour before getting in the shower. When we complained for the final time, we were simply told it had been noted. When it came to checkout, we complained further to the supervisor that such a high priced hotel should have either moved us or had the problem rectified. He merely apologised for the inconvenience and didn't offer a discount/any compensation. After we protested, he offered 20% off food we'd ordered by the pool a day before (a burger and a burrito). We complained that this was not good enough and as the room was not what it should be, we should receive a reduction in the rate. He letter discounted the cost of the food (less than $20) and refused to knock off a bottle of water ordered on the same day as 'this was not food'. We were running late for a connecting bus so did not have time to argue. Thoroughly disappointed that such a high calibre hotel could not address a simple issue/provide adequate compensation.
Happy hour, themed nights, pool bar, proximity to beach and shops. Alicia Gonzalez the concierge went over and above to accomodate all our needs. All other staff were friendly, personalable and made us feel like we were at home.
Fractionalised ownership inflexability and the main restaurent closed, however wwe understand renovations occur during off season.
Room well equipped and fantastic pool and beach. Huge Mall across road with heaps of various types of restaurants etc.
Being 'upgraded' on arrival to a large suite with separate lounge, kitchen and two bathrooms - but overlooked the carpark. Fortunately we finally managed to get what we actually booked which was a studio which was perfectly well equipped - with a beach outlook.
Every staff person went out of their way to assure that our every need was met. Everyone was so respectful and courteous...even the construction workers. I felt very pampered.
I don't care for Mexican food and was afraid I wouldn't enjoy my trip, but always found plenty of different items on the menu to tempt my appetite...so much so, that it left me with no will power and I indulged and gained 5 lbs. Should have taken advantage of the daily health offerings.
most comfortable bed ive ever slept in!
Everything from the massive infinity swimming pools to the newly refurbished rooms. The clientèle are more civilised here.
The hotel is huge, with many swimming pools and facilities. There's an excellent shopping center in front of the hotel with good restaurants and stores. Super!!!
Stay very enjoyable, great accommodations and great staff
Good view and upgrade was nice, fold out bed was a plus, pool excellent
In building one we woke up one morning to find no contact was made to advise us the elevator wasn't working at all as only one was operational. Sliding doors from the lobby as really delayed and the front doors to the hotel need to be more grand for this quality of hotel.
the location , the spa . the jacuzi , the price
Everything was fab!!! Rooms were clean, large, spacious had anything we needed! Staff were extremely helpful and nothing was any trouble! I loved every min of my time here and can't stop recommending it to people. The location is ideal!!! Gorgeous gorgeous gorgeous!
There was definetly no negatives about this hotel
Stayed with three children, ages 1 / 3 / 6. Yes there was a kids club but it was basic, to make a better holiday for couples with young children have a contained soft play adventure area where maybe, just maybe, a parent can get an hour off!!!
It was clean and close to everything. I was visiting with my teen daughter and we felt completely safe and comfortable. We WILL visit again.
I felt as though Italian night wasn't a very good value. Not enough choices and the ones we did choose just were sub part in quality and flavor.
Everything from the attentive staff to the infinity pool. Rooms were perfect and had everything that you could ask for and more. Great location, lovely grounds.
The one bedroom suite was beautiful. Though alone, the original plan included my mom, niece (6), nephew (9). I enjoyed it, but as a family, it would have been even better. The service was Fantastic! Concierge, room service, bar, & spa- all had top-notch service.
Already in fabulous spa tub, I decided to warm it up a bit. The water that came out of the faucet was GROSS! I let it run for a minute, thinking maybe the water had been briefly turned off... It only got worse! Eww! Only had the problem once, but ick!
Pool facilities were nice and location is convenient
Extremely cold room, staff not particularly helpful even after asking for assistance several times. Housekeeping kept buzzing the doorbell for cleaning at 8am. No particular atmosphere in the hotel. White pool towels with large stain marks not nice.
It would be great if the hotel could provide a service to pickup / drop-off at the airport.
beautiful resort and pools friendly staff clean and secure
overall quality of food in restaurants silly translucent barrier between bathroom and bedroom
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