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Boulevard Kukulcan Km 12, 77500 Cancún – Show map
Excellent location – rated 9.4/10! (score from 301 reviews)
Rated by guests after their stay at The Westin Lagunamar Ocean Resort Villas & Spa Cancun.
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200 properties in Cancún
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301 verified reviews
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The Westin Lagunamar Ocean Resort Villas & Spa Cancun's staff speak: Spanish, English
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BBQ Facilities, Outdoor Pool (all year)
Tennis Court, Golf Course (within 2 miles), Mini Golf, Sauna, Fitness Center, Spa, Massage, Hot Tub, Game Room, Playground
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Snack Bar
WiFi is available in all areas and charges apply.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, All Spaces Non-Smoking (public and private)
From 4:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per person per night when using existing beds.
There is no capacity for cribs in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
The Westin Lagunamar Ocean Resort Villas & Spa Cancun accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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Based on 301 reviews
Value for money
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This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.
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This Cancún hotel is on a private 75-yard stretch of beach on the Caribbean Sea. It features 2 outdoor pools and 4 restaurants and lounges. Each room has a private balcony.
Score from 452 reviews Excellent
Pool facilities were nice and location is convenient
Extremely cold room, staff not particularly helpful even after asking for assistance several times. Housekeeping kept buzzing the doorbell for cleaning at 8am. No particular atmosphere in the hotel. White pool towels with large stain marks not nice.
It would be great if the hotel could provide a service to pickup / drop-off at the airport.
beautiful resort and pools friendly staff clean and secure
overall quality of food in restaurants silly translucent barrier between bathroom and bedroom
El colchon del sofa cama era muy malo
The location might be one of the best in Cancun's zona hotelera
The check-in staff are not at the Westin standard level, lots to improve !!!
2 Pools to select, one with Animation, the other one rather quite- Seaview The staff from the breakfast buffet is very frindly
Breakfast is with US$ 27.5 to expensive The children food package ist to restrictive (no Sodas, limited Food selection) In some of the Restaurant, especially at the pool, the staff is rather unfriendly and not flexible. Especially the Manager is not customer oriented at all.
Location, incredible beach, awesome pool, perfect facilities.
To have to leave
A friendly environment with a great variety of establishments.
The room was very clean the first day we got there. They didn't clean them as well after that, and they would clean the room very late sometimes past 5pm.
This hotel has convenient location to get to the outlet and has amazing ocean. The most thing I liked was the pool it has, everything was beautiful and I am very satisfied with it.
The hotel is wonderfull!!! We do recommend we would love to return!!!
Everything is more than you expect. You are in an hotel feeling like home with all The services needed but in complete privacy. A completely beautiful experience.
There was a classy hotel. Would come again.
The staff were super friendly and professional and the facilities were very quality without being chic. There is a huge selection of swimming pools and most of all everything is really clean and somewhat minimal. Plus, it was less expensive than other resorts in the area we tried which were much worse.
I don't really see the need to wear shoes in the restaurant when you're on a beach. But that's about the only thing I didn't like.
Close to Mall and location
When I booked it was confirmed for a ocean front room room but when I arrived then They gave a room from where i can see parking lot and cars. After subsequent requests they gave a room with partial ocean view room. This is not really a high standard hotel. I would say two star resort. pools are good but not valued to the money I paid. Do not go by the rating and pictures posted online, those are mis leading.
Amazing location Great beach Convenient to off property restaurants and shopping Great wifi Washer/dryer in room
1. Pools were HOT. Like bath water. Seems there was an issue but was corrected on last day 2. Lack of housekeeping staff. Checked in on Sat, Checked out following Wed. Had room cleaned ONCE. Called front desk, housekeeping is from 9am to 6pm. After I have been at the beach all day, the last thing I want to do is leave room at 5pm so it can be cleaned. 3. Room issues- cordless phone (only phone in room) handset did not work. Told concierge on Sunday, never fixed. Had to use speakerphone to use phone. 4. Eco toilet handle kept falling off wall. Tub on/off handle fell off on toe and knocked toenail off. Put it back on, did not bother to call as they did not address cordless phone.
swimming pools and beach
housekeeping issues not leaving toiletries and kitchen iteims
Really nice property, great pool, beach and friendly staff. Absolutely would go back.
Front desk staff
Wonderful experience..would recommend highly.
Staff was friendly. Great restaurants. Excellent pools!
Room service wasn't completed one day until after 5 pm. Wasn't given hand towels or wash clothes as requested. Received "welcome package" 2 days after arriving and miss out on some coupons.
Nice location, good wait staff and large rooms
Reception staff terrible, rude and completely non Westin usual and expected standards. Housekeeping is average, didn't clean or change coffee filter in the coffee machine during stay.
Food needs to be improved in terms of quality and choice.
The infinity pool, the beach, the gardens and the photography staff. In general all the staff were very nice including the ones who gave us the beach towels.
They wouldn't clean our room well at times. I had 2 rooms and the last day of our stay I had to call so that they could clean the room.
comfort studio's, breakfast, splendid beach area !
airco noice adjacent hotel
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