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Resort highlights

Free parking

Places of Interest:

La Isla Shopping Mall (0.1 miles)

Activities:

Tennis Court Golf Course (within 2 miles) Mini Golf
Show map The Westin Lagunamar Ocean Resort Villas & Spa Cancun

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Grand Park Royal Cancun Caribe - All Inclusive

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Score from 452 reviews Excellent 8.6/10

Newest reviews for The Westin Lagunamar Ocean Resort Villas & Spa Cancun

  • Anonymous
      United Kingdom
    August 31, 2014

    Pool facilities were nice and location is convenient

    Extremely cold room, staff not particularly helpful even after asking for assistance several times. Housekeeping kept buzzing the doorbell for cleaning at 8am. No particular atmosphere in the hotel. White pool towels with large stain marks not nice.

    6.5

  • Warwick
      Australia
    August 29, 2014

    It would be great if the hotel could provide a service to pickup / drop-off at the airport.

    9.6

  • Chris
      United States of America
    August 25, 2014

    beautiful resort and pools friendly staff clean and secure

    overall quality of food in restaurants silly translucent barrier between bathroom and bedroom

    10

  • Anonymous
      Spain
    August 18, 2014

    Casi todo

    El colchon del sofa cama era muy malo

    10

  • Carlos
      Switzerland
    August 16, 2014

    The location might be one of the best in Cancun's zona hotelera

    The check-in staff are not at the Westin standard level, lots to improve !!!

    8.3

  • Monique
      Switzerland
    August 10, 2014

    2 Pools to select, one with Animation, the other one rather quite- Seaview The staff from the breakfast buffet is very frindly

    Breakfast is with US$ 27.5 to expensive The children food package ist to restrictive (no Sodas, limited Food selection) In some of the Restaurant, especially at the pool, the staff is rather unfriendly and not flexible. Especially the Manager is not customer oriented at all.

    7.9

  • Alejandro
      Mexico
    August 10, 2014

    Location, incredible beach, awesome pool, perfect facilities.

    To have to leave

    9.6

  • Selene
      United States of America
    August 7, 2014

    A friendly environment with a great variety of establishments.

    The room was very clean the first day we got there. They didn't clean them as well after that, and they would clean the room very late sometimes past 5pm.

    9.2

  • Anonymous
      United States of America
    August 7, 2014

    This hotel has convenient location to get to the outlet and has amazing ocean. The most thing I liked was the pool it has, everything was beautiful and I am very satisfied with it.

    9.6

  • Anonymous
      Brazil
    August 3, 2014

    The hotel is wonderfull!!! We do recommend we would love to return!!!

    10

  • Antonello
      Italy
    August 1, 2014

    Everything is more than you expect. You are in an hotel feeling like home with all The services needed but in complete privacy. A completely beautiful experience.

    10

  • Richard
      United States of America
    July 24, 2014

    There was a classy hotel. Would come again.

    10

  • Todd
      United Kingdom
    July 18, 2014

    The staff were super friendly and professional and the facilities were very quality without being chic. There is a huge selection of swimming pools and most of all everything is really clean and somewhat minimal. Plus, it was less expensive than other resorts in the area we tried which were much worse.

    I don't really see the need to wear shoes in the restaurant when you're on a beach. But that's about the only thing I didn't like.

    10

  • Anonymous
      United States of America
    July 18, 2014

    Close to Mall and location

    When I booked it was confirmed for a ocean front room room but when I arrived then They gave a room from where i can see parking lot and cars. After subsequent requests they gave a room with partial ocean view room. This is not really a high standard hotel. I would say two star resort. pools are good but not valued to the money I paid. Do not go by the rating and pictures posted online, those are mis leading.

    5

  • Matthew
      United States of America
    July 10, 2014

    Amazing location Great beach Convenient to off property restaurants and shopping Great wifi Washer/dryer in room

    1. Pools were HOT. Like bath water. Seems there was an issue but was corrected on last day 2. Lack of housekeeping staff. Checked in on Sat, Checked out following Wed. Had room cleaned ONCE. Called front desk, housekeeping is from 9am to 6pm. After I have been at the beach all day, the last thing I want to do is leave room at 5pm so it can be cleaned. 3. Room issues- cordless phone (only phone in room) handset did not work. Told concierge on Sunday, never fixed. Had to use speakerphone to use phone. 4. Eco toilet handle kept falling off wall. Tub on/off handle fell off on toe and knocked toenail off. Put it back on, did not bother to call as they did not address cordless phone.

    6.7

  • Christina
      United States of America
    July 8, 2014

    swimming pools and beach

    housekeeping issues not leaving toiletries and kitchen iteims

    5.8

  • Paul
      United States of America
    July 6, 2014

    Really nice property, great pool, beach and friendly staff. Absolutely would go back.

    10

  • Joseph
      United States of America
    July 6, 2014

    Front desk staff

    5

  • Henry
      United Kingdom
    June 30, 2014

    Wonderful experience..would recommend highly.

    7.5

  • Angela
      United States of America
    June 29, 2014

    Staff was friendly. Great restaurants. Excellent pools!

    Room service wasn't completed one day until after 5 pm. Wasn't given hand towels or wash clothes as requested. Received "welcome package" 2 days after arriving and miss out on some coupons.

    9.2

  • Michael
      Malaysia
    June 24, 2014

    Nice location, good wait staff and large rooms

    Reception staff terrible, rude and completely non Westin usual and expected standards. Housekeeping is average, didn't clean or change coffee filter in the coffee machine during stay.

    5

  • Anonymous
      United States of America
    June 22, 2014

    Food

    9.2

  • Anonymous
      United States of America
    June 22, 2014

    Food needs to be improved in terms of quality and choice.

    8.8

  • Olivia
      United States of America
    June 18, 2014

    The infinity pool, the beach, the gardens and the photography staff. In general all the staff were very nice including the ones who gave us the beach towels.

    They wouldn't clean our room well at times. I had 2 rooms and the last day of our stay I had to call so that they could clean the room.

    7.5

  • Rudiger
      Belgium
    June 10, 2014

    comfort studio's, breakfast, splendid beach area !

    airco noice adjacent hotel

    10

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