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Resort highlights

Free parking


Tennis Court Golf Course (within 2 miles) Ping-Pong
Show map The Westin Resort & Spa Cancun

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Newest reviews for The Westin Resort & Spa Cancun

  • Colin
    August 18, 2014

    The place was beautiful. Great staff. Great value. At first didn't like that the internet wasn't in the room (had to pay for it), but it forced us to go outside, so that was great in the end.

    Room needed a fan. Just used to sleeping with a fan and a/c.


  • Anonymous
    August 13, 2014

    The ocean view

    Beds are too soft Rooms are not properly clean, we came and found hairs still on the bathroom floor No pen and paper in the room nor at the business center No free wifi in rooms, everyone must go to lobby or business center


  • Anonymous
      United States of America
    August 7, 2014

    Everything was perfect beautifull resort and people extremely kind.


  • Anonymous
      United States of America
    August 5, 2014

    We opted to get the all inclusive pkg. The place was beautiful.


  • Art
      United States of America
    July 31, 2014

    ocean near by

    Not a 5 star as promise


  • Omar
    July 28, 2014

    The Beach Club is perfect if you are looking for a significantly less crowded pool and beach (high season).

    The rooms are showing wear and tear, however, you don't spend much time in the room


  • Robert
    July 26, 2014

    The resort has excellent facilities and very friendly staff. I would highly recommend this property for couples looking for a ewlaxing getaway. The food quality in the main dining room was exceptional but a little expensive.

    Its too far away from the activity are on the hotel zone road. I would have preferred to stay in the westin laguna


  • Michelia
      United States of America
    July 22, 2014

    The bed The shower Excellent customer service

    Not knowing where I could get food. Food prices were high. No balcony in my room. The TV hummed.


  • Asheka
      South Africa
    July 20, 2014

    We were upgraded to a beautiful room with a view of the ocean with its own patio. The were several pools to enjoy. Ample chairs to relax in. I enjoyed the gym and loved the benefits at the hotel. Simply amazing. Higly recommended for sure.

    The cleaning service could have been a little better.


  • Jagpal
      United Kingdom
    July 15, 2014

    Good location on the beach, not too crowded with other hotels

    Spa is average


  • Ricardo
    July 14, 2014

    everything was good

    the hotel was under construction so it was a bit annoying


  • Timea
    July 1, 2014

    One of the check in clerks at the front desk, JESUS was incredible. He is a true asset to this hotel. Extremely professional, attentive and goes above and beyond. Thank you Jesus for the great service..

    Staff in the SPA had no idea how to do a wax treatment. A fundamental treatment which is offered and expensive. That very very disappointing…


  • Diane
    June 9, 2014

    The location was great. Staff very friendly

    Asked for a room with 1 king bed but got 2 double beds. Phone rang very very early On first morning which woke us up for no reason. Could n


  • Rebecca
      United States of America
    June 2, 2014

    Nice, clean, large rooms with ocean views.

    I can never get over the size of the hotel complexes in Cancun. They are so large that they provide a workout all on their own just getting around the places.


  • Sarah
    May 14, 2014

    We stayed in the Royal Beach Club section which I thought was excellent. You had a separate pool, beach and breakfast area. There were also free cocktails/ Apperitivos from 6pm.



  • Anonymous
    May 12, 2014

    I loved the swimming pool and the restaurants. The rooms are comfortable and clean. Very easy to get to the party center and everywhere else by bus that comes every 2 minutes.

    Check all your charges before signing or paying.


  • Muneera
      United States of America
    May 11, 2014

    Staff are really nice

    No free internet in the room


  • Anonymous
      United Kingdom
    May 2, 2014

    Very close to the beautiful beach and easy access to the local transport. First people to be dropped off after a day tour as it the very start of the main hotel road called Kulkulkan. The outside hotel facilities are great and along with the lunch buffet service.

    The hotel has a long walk to your room which depends where you are located. There should be a lift on the ends of either side of the building. We where provided a twin beds instead and not a double kingsize. The staff took ages to respond and where not able to provide us with another room due to not being a SPG preferred guest.


  • Kim
      South Africa
    May 1, 2014

    The location is beautiful. Great time swimming in the ocean & pools and the staff is very friendly.

    We found the food (although delicious) & drinks were very expensive. Also the shop in the hotel is very over priced, a tip for fellow travellers take a 5min walk to the shop outside the hotel for snacks and drinks or take a bus to the mall.


  • Anne
    April 3, 2014


    next time i will ask for a room on 4th floor or above my ocean view was obstructed by the trees.


  • Jie
    March 27, 2014

    Very close to the airport, this Westin is easily accessed and has a wonderful beach. Sergio at the front desk did a good job getting us this room at the Royal Beach Club with killer view facing the ocean. Greatly appreciate it. The breakfast was quite good too, with hot dishes and fresh fruits. Great service was definitely the highlight.

    The property is a bit old if you're really looking for something brand new and in modern design.


  • Hal
      United States of America
    March 25, 2014

    Couldn't ask for a better location on the beach

    seemed as if, even though located in Mexico, the music, food/beverage menus were directed to U.S. tastes. Value seemed to be below par for the prices on some of the items as well.


  • Lisa
      United Kingdom
    March 25, 2014

    Best bit of beach ! Sea sand amazing , Super food ! No need for towels on sunbed , at the royal club , which I loved , very peaceful .

    Spa too expensive !


  • Dominika
    March 22, 2014



  • Maureen
      United States of America
    March 18, 2014

    The Beach was pristine and beautiful. There are life guards and they watch everyone. The hotel was very "beachy" beds are comfortable as expected. Restaurants and Bars were ample. The views are amazing!

    Staff was slow. The all inclusive is deceiving. Certain things are upcharged. Room service has an extra fee for delivery. Certain alcohol is not included (wine in minibar, jack daniels, etc) Our bags sat there for 45 minutes after we were in our room. I called and still nothing, had to go to retrieve them myself. Mini bar not serviced daily, had to call for that as well. Restaurants service was slow. We did a buffet one night and it took until we were finished to get a glass of water let alone a beverage. All in all service gets a D-. There were ants in the bathroom and it is looking a little tired. (cracked tiles and uneven floors in the shower)


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