• Pet friendly
  • Swimming pool
  • Free WiFi
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safe

Featuring free WiFi throughout the property, Thompson Playa del Carmen is located in Playa del Carmen, 984 feet from 28 de Julio Square. The hotel has a year-round outdoor pool and fitness center, and guests can enjoy a meal at the restaurant. Every room at this hotel is air conditioned and is equipped with a flat-screen TV with cable channels. Certain units include a seating area to relax in after a busy day. For your comfort, you will find bath robes and free toiletries. You can engage in various activities, such as snorkeling and windsurfing. The hotel also offers bike hire and car hire. Guests will have access to Tequila or Mezcal tasting, daily bottled water and a faster WiFi connection. ADO International Bus Station is 2297 feet from Thompson Playa del Carmen, while Playa del Carmen Maritime Terminal is 2953 feet away. The nearest airport is Cancun International Airport.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Thompson Hotels
Hotel chain/brand

Property highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.2

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

American


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
1 king bed
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.6
Facilities
8.7
Cleanliness
9.1
Comfort
9.0
Value for money
7.8
Location
9.2
Free WiFi
8.8
Select topics to read reviews:

See what guests loved the most:

  • Shena
    Belize Belize
    Everything it looked exactly as portrayed in the pictures. Staff excellent service, from arrival to departure they were the always pleasant. Great location, food breakfast excellent best in playa.
  • Ian
    United States of America United States of America
    Great location and beautiful hotel. I would definitely stay there again.
  • Saul
    United States of America United States of America
    It was clean and really moody. It is close to a lot of restaurants, shopping and Coco Bongo.

Hotel area info

Restaurants
2 Restaurants On Site

  • UMI
    • Cuisine
      Caribbean • Japanese • Seafood
    • Open for
      Dinner
    • Ambience
      Modern • Romantic
    • Dietary options
      Vegan • Gluten-free • Dairy-free
  • C-Grill at Thompson Beach House
    • Cuisine
      Caribbean • Grill/BBQ
    • Open for
      Breakfast • Brunch • Lunch • Dinner • Cocktail hour
    • Ambience
      Family-friendly • Modern • Romantic
    • Dietary options
      Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Thompson Playa Del Carmen Main House, by Hyatt
Great facilities! Review score, 8.7

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Parking
  • Airport shuttle
  • Fitness center
  • Non-smoking rooms
  • 2 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast
Bathroom
  • Private Bathroom
  • Free toiletries
  • Hairdryer
Bedroom
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
Pets
Pets are allowed. Charges may apply.
Activities
  • Happy hour
    Additional charge
  • Bike tours
  • Temporary art galleries
    Additional chargeOff-site
  • Beach
  • Snorkeling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Cycling
    Off-site
  • Fishing
    Additional chargeOff-site
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Pay-per-view channels
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available at a location nearby (reservation is needed) and costs $15 per day.
  • Valet parking
  • Parking garage
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Adults only
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Elevator
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Visual aids (Braille)
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • Adults only
  • Pool is on rooftop
  • Pool with view
  • Shallow end
  • Swimming pool toys
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Fitness center
Languages Spoken
  • English
  • Spanish

House rules

Thompson Playa Del Carmen Main House, by Hyatt takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 7:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may apply.

Mastercard Visa American Express Cash Thompson Playa Del Carmen Main House, by Hyatt accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note: When booking more than 5 rooms, different policies and additional supplements may apply.

A service charge of 10.00% is not included and must be paid at check in.

Lifestyle Fee (Resort Fee) includes the following per day:

Free Bike Rental: 7:00 AM to 6:00 PM *Subject to availability

Unlimited WI-FI: High speed

30% Off on access to The Frida Kahlo Museum.*Does not apply in the Gift Shop

Tequila Tastings: Everyday 6:00 PM

Mexico, Canada & USA Free Calls *Cell phone calls not included

15% Off at Dinner at our restaurants UMI and C Grill. Presenting coupon. Valid only 1 coupon per stay.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Thompson Playa Del Carmen Main House, by Hyatt of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Medical monitoring is available for guests quarantined due to coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.

FAQs about Thompson Playa Del Carmen Main House, by Hyatt

  • Room options at Thompson Playa Del Carmen Main House, by Hyatt include:

    • Double
    • Quad
    • Suite

  • The prices at Thompson Playa Del Carmen Main House, by Hyatt may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Thompson Playa Del Carmen Main House, by Hyatt can enjoy a highly-rated breakfast during their stay (guest review score: 5.0).

    Breakfast option(s) include:

    • American
    • À la carte

  • Thompson Playa Del Carmen Main House, by Hyatt offers the following activities/services (charges may apply):

    • Fitness center
    • Cycling
    • Snorkeling
    • Diving
    • Fishing
    • Happy hour
    • Fitness
    • Temporary art galleries
    • Swimming pool
    • Beach
    • Bike tours

  • Thompson Playa Del Carmen Main House, by Hyatt is 1,300 feet from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Thompson Playa Del Carmen Main House, by Hyatt has 2 restaurants:

    • C-Grill at Thompson Beach House
    • UMI

  • The nearest beach is 1,650 feet from Thompson Playa Del Carmen Main House, by Hyatt. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Thompson Playa Del Carmen Main House, by Hyatt is from 3:00 PM, and check-out is until 12:00 PM.