Choose your preferred language. We speak English and 41 other languages.
Avenida Yaxchilan 31, 77500 Cancún, Mexico – Show map
No booking fees • Save money! Best price guarantee — enter dates to see these prices!
209 properties in Cancún
Including hotels, apartments, villas and more.
442 verified reviews
They speak your language!
Hotel Xbalamqué Resort & Spa's staff speaks: Spanish, English
Booking is safe
When you book with us your details are protected by a secure connection.
Outdoor Pool (all year), Grounds, Terrace
Sauna, Spa, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
WiFi is available in the hotel rooms and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Hair/Beauty Salon
Safe, Shops (on site), Non-smoking Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 442 reviews
Value for money
Show reviews from:
Comfort Inn Cancún Aeropuerto is a 5 minute drive from Cancun International Airport and offers free airport shuttle service. There is a 24-hour front desk, free Wi-Fi and free parking.
Score from 1198 reviews Good
Centrally located in one of Cancun’s most important residential areas, the Hotel Plaza Kokai is in an ideal location to explore downtown Cancun, the beautiful Mexican beaches or the Mayan delights the...
Score from 175 reviews Good
This hotel is in Cancún’s commercial district, a 10 minute drive from the airport. It offers a 24-hour snack bar, early breakfast and smart rooms with free Wi-Fi and satellite TV.
Score from 412 reviews Good
Featuring accommodations with views of the Caribbean Sea, BSEA Cancun Plaza Hotel is on Cancún’s beachfront, just a 5-minute drive from the Wet n' Wild aquatic park.
Score from 386 reviews Review score
The room was big and enough clean. Also the position is good near from ado bus.
Take care at the breakfast because it is free but if you eat eggs you have to pay extra money. They charged us 7usd each just because we ate a spoon of scrambled eggs.
Location is good
not clean, hair on pillow.
The staff is really friendly and helpful. Amazing decoration, good, calm and safe location.
We spent 15 days at hotel and we had continental breakfast. We got enough food in the first 12 days but after nobody knows why, everything has been thigh portioned. It is mean 3 pieces pancakes with few pieces fruits per adult person.
the external decoration is pretty and unique
- the breakfast is a joke - the AC is very old and very LOUD - the overall noise level is quite high - the room's very limited amenities and old furniture - the exchange rate they apply is very unfavorable to the customer
swimming pool resteraunt friendly staff near bus station n
noise of traffic
Central and close to bus terminal.
It's noisy (very), airconditioning old and clunky, room barely acceptable, still clean but furniture unsufficient and everything looks old and dusty. Useless TV set with no remote. Just forget the view (a wall at -2mt.). Breakfast is disappointing too.
I like almost all - food, rooms and so on.
I did not like that this hotel has no internet at room and downstairs 50\50
The hotel located in Cancun down town so it's great opportunity to see the real Mexican area. The team were very nice and helpful! The room was clean.
There is a Bar in the lobby area but we didn't hear it from our room.
The atmospere was good, friendly staff who really cared for guests. A swimming pool is available. A good location, close to facilities and bus stops. Reasonably prices taxis in abundance. Two hours drive from Chichen Itza.
Music during the night hours.
decoration of the hotel is very ornate
We came to this hotel in our honeymoon and we saw this hotel in booking, "a 4 star hotel including breakfast " but the truth is that this was a very old and cheep hotel!!! Nothing was clean and the room look like old cell on jail, inside the room there is only one electric plug, the furniters are 40 years old at least and the bed was not clean!! The biggest problem was the air condition : a very loud and old one that will take your sleep we didn't sleep even one minute!!!! Because the AC, the breakfast was not for humans!! Don't go there.
Decorations in the walls and statues.
Poor amenities. No hair dryer, shower cap, fridge, tea, electric kettle, safety locker. Furnitures were poor. False ceiling was broken & I could see the poor, old building with open rods through that.
Continental breakfast include only coffee or Kaki juice,NOT TEA!!!,an iced plate of fruit pre-cutted and four slice of bread or pancakes with butter and strawberry marmelate if you're lucky. Cleaning service takes away the dirty towels and not leave clean ones,ask for the a/c and tv controllers during check-in,they will not hand over you..!! In room N.101 there's not wi-fi signal..give to taxis at max 70 pesos to puerto juàrez and 200 to the airport! Awful!!
The Hotel Mexican ambiance was beautiful.
food & service
ants in my room/Two tv stations in english/internet was out at least 10 times for hours in three days..
The decoration in the hotel gives to the place a special touch; The location is near to the center of the neighborhood, very few tourists what allows to check the style of life of local people; Possibility to schedule all touristic packages with the agency attached to the hotel; Rustic decoration.
The smell of the room when I arrived (like drains stink) , later it became better; Far from the Cancun's touristic place, so to go to the night life in Cancun is necessary to take a taxi; There is no beaches close to the hotel, like has in the expensive touristic hotels alongside the shore. For me was ok, since I spent most of the time in the trips, coming back to the hotel just to sleep.
Close to downtown
Not very clean Noisy air conditioning
The hotel staff was extremely accommodating....definitely much better service than we have ever received staying at a resort hotel. The rooms were always clean. The continental breakfast was the perfect way to start the day.
It would have been nice to have a bath tub as well as the shower.
The staff was horrible!!...1st day they gave us the wrong room & were not apologetic. The manager said its the only room available and it doesnt matter that we made a reservation. We stayed in that room for the entire 10 days & 9 nights. They did not offer the remote controls for the air conditioner or tv until we asked...theu did not offer the breakfast vouchers until we asked (it was part of our package). The beddings were not changed daily, no blanket provided & they kept "forgetting" essential things like clean towels, soap & the bathroom floor towel. The shower leaked and the bathroom floor would get really wet & slippery. The hotel was also accommodating a group of policemen for training during out stay, when they left, they turned off the water heater. When I asked the manager on duty that night why the water was not getting hot he replied "there are no guests left in the hotel"....like really??...I Was standing right there!! The only staff member who made our stay tolerable was Giovanni, he was courteous & very helpful.
Nice and relaxing, large rooms and comfy beds.
Unfortunately the shower only had hot water about 60% of the time.
Nice and friendly staff
Not always hot water, poor room equipment, internet very weak (if any), breakfast and restaurant not more than lower average
The building and the pool are nice, staff very gentile.
The room service always come into my room to clean it when I was still sleeping. There is no sign to put in the door to show there is someone sleeping or you don't wanna be bothered.
Some staff were polite and helpful,the price was quite cheap but you will see why if you stay here.
On arrival grumpy reception not helpful. Room quite dirty,towel had a big hole in the middle,air conditioning machine half of it was on the floor(very noisy when working) The shower most of the water went upwards over the partitioning wall into the toilet area.Windows were cracked and broken. Electrics not safe. I have used Booking.com many times, all hotels have been good so I am surprised they have this place on there site.This is without question the worst hotel I have ever stayed in,glad to leave.
The local area.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!