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Avenida Yaxchilan 31, 77500 Cancún, Mexico – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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492 verified reviews
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Hotel Xbalamqué Resort & Spa's staff speaks: Spanish, English
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Outdoor Pool (all year), Grounds, Terrace
Sauna, Spa, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
Room Service, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Hair/Beauty Salon
Safe, Shops (on site), Non-smoking Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cards accepted at this property
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Based on 489 reviews
Value for money
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On the beach in Cancun with stunning views of the Caribbean Sea, this hotel features an outdoor pool with kids' pool. Guests can enjoy meals in the on-site Palapa restaurant.
Score from 312 reviews Review score
This hotel is in Cancún’s commercial district, a 10 minute drive from the airport. It offers a 24-hour snack bar, early breakfast and smart rooms with free Wi-Fi and satellite TV.
Score from 448 reviews Good
In downtown Cancun, Mexico, this hotel features a restaurant and free shuttle service to the beach club. Cancun beach is a short distance from the hotel.
Score from 253 reviews Good
Comfort Inn Cancún Aeropuerto is a 5 minute drive from Cancun International Airport and offers free airport shuttle service. There is a 24-hour front desk, free Wi-Fi and free parking.
Score from 1290 reviews Good
Photos and description in booking doesn't reflect reality... Far from that!! Not worth to go there, specially in cancun.
The Karaoke bar was a lot of fun!
breakfast was good
area is very loud isolation bad
I liked the room allocated after I threatened to check out on the 1st night of my stay. At around close to o midnight the staff allocated me a nicer room large enough and with the air condition working. Oh the internet too worked thereafter.
At first, the hotel took me to a room already occupied. Then, they put me in a room that had no bed sheets no pillows and no bath towels on my check in. After grumbling, they changed my room to a small corner room that was hot...the air con did not start as the remote control was with the reception.....the towels were rushed to the room after I called saying there were no towels in the bath room that was wet. After I returned from Dinner, the internet did not work and the bath room was wet with small puddles of water on the floor.... I then got Mad....
It is a theme hotel with Mayan everything. An intimidating and inviting outlook, this resort is a boutique hotel. Very tastefully decorated! We stayed in a double room because we wanted the window to open to the swimming pool. We were glad they made it happen. The beds were comfortable and the room had basic amenities like tv, hair dryer, and air conditioner. The resort has Salsa classes within the complex at minimal 50 pesos per session, we learnt a bit of Salsa there. There is this amazing Italian pizza near the bar, make sure you do eat one during your stay. Also, there is a little fair ground walking distance from the hotel, here, you can get to feel the true Mexican spirit of work hard and party harder!
I, especially missed having a coffee machine and we both missed having a refrigerator! You see, in a hot place like that,you do wish to have a chilled drink in the room. Being vegetarian, we didn't have much option at the complimentary breakfast! You might want to keep your valuables Ina safe place because the staff has a second key which they use to clean your room while you are gone!
The room was big and enough clean. Also the position is good near from ado bus.
Take care at the breakfast because it is free but if you eat eggs you have to pay extra money. They charged us 7usd each just because we ate a spoon of scrambled eggs.
Location is good
not clean, hair on pillow.
The staff is really friendly and helpful. Amazing decoration, good, calm and safe location.
We spent 15 days at hotel and we had continental breakfast. We got enough food in the first 12 days but after nobody knows why, everything has been thigh portioned. It is mean 3 pieces pancakes with few pieces fruits per adult person.
the external decoration is pretty and unique
- the breakfast is a joke - the AC is very old and very LOUD - the overall noise level is quite high - the room's very limited amenities and old furniture - the exchange rate they apply is very unfavorable to the customer
swimming pool resteraunt friendly staff near bus station n
noise of traffic
Central and close to bus terminal.
It's noisy (very), airconditioning old and clunky, room barely acceptable, still clean but furniture unsufficient and everything looks old and dusty. Useless TV set with no remote. Just forget the view (a wall at -2mt.). Breakfast is disappointing too.
I like almost all - food, rooms and so on.
I did not like that this hotel has no internet at room and downstairs 50\50
The hotel located in Cancun down town so it's great opportunity to see the real Mexican area. The team were very nice and helpful! The room was clean.
There is a Bar in the lobby area but we didn't hear it from our room.
The atmospere was good, friendly staff who really cared for guests. A swimming pool is available. A good location, close to facilities and bus stops. Reasonably prices taxis in abundance. Two hours drive from Chichen Itza.
Music during the night hours.
decoration of the hotel is very ornate
We came to this hotel in our honeymoon and we saw this hotel in booking, "a 4 star hotel including breakfast " but the truth is that this was a very old and cheep hotel!!! Nothing was clean and the room look like old cell on jail, inside the room there is only one electric plug, the furniters are 40 years old at least and the bed was not clean!! The biggest problem was the air condition : a very loud and old one that will take your sleep we didn't sleep even one minute!!!! Because the AC, the breakfast was not for humans!! Don't go there.
Decorations in the walls and statues.
Poor amenities. No hair dryer, shower cap, fridge, tea, electric kettle, safety locker. Furnitures were poor. False ceiling was broken & I could see the poor, old building with open rods through that.
Continental breakfast include only coffee or Kaki juice,NOT TEA!!!,an iced plate of fruit pre-cutted and four slice of bread or pancakes with butter and strawberry marmelate if you're lucky. Cleaning service takes away the dirty towels and not leave clean ones,ask for the a/c and tv controllers during check-in,they will not hand over you..!! In room N.101 there's not wi-fi signal..give to taxis at max 70 pesos to puerto juàrez and 200 to the airport! Awful!!
The Hotel Mexican ambiance was beautiful.
food & service
ants in my room/Two tv stations in english/internet was out at least 10 times for hours in three days..
The decoration in the hotel gives to the place a special touch; The location is near to the center of the neighborhood, very few tourists what allows to check the style of life of local people; Possibility to schedule all touristic packages with the agency attached to the hotel; Rustic decoration.
The smell of the room when I arrived (like drains stink) , later it became better; Far from the Cancun's touristic place, so to go to the night life in Cancun is necessary to take a taxi; There is no beaches close to the hotel, like has in the expensive touristic hotels alongside the shore. For me was ok, since I spent most of the time in the trips, coming back to the hotel just to sleep.
Close to downtown
Not very clean Noisy air conditioning
The hotel staff was extremely accommodating....definitely much better service than we have ever received staying at a resort hotel. The rooms were always clean. The continental breakfast was the perfect way to start the day.
It would have been nice to have a bath tub as well as the shower.
The staff was horrible!!...1st day they gave us the wrong room & were not apologetic. The manager said its the only room available and it doesnt matter that we made a reservation. We stayed in that room for the entire 10 days & 9 nights. They did not offer the remote controls for the air conditioner or tv until we asked...theu did not offer the breakfast vouchers until we asked (it was part of our package). The beddings were not changed daily, no blanket provided & they kept "forgetting" essential things like clean towels, soap & the bathroom floor towel. The shower leaked and the bathroom floor would get really wet & slippery. The hotel was also accommodating a group of policemen for training during out stay, when they left, they turned off the water heater. When I asked the manager on duty that night why the water was not getting hot he replied "there are no guests left in the hotel"....like really??...I Was standing right there!! The only staff member who made our stay tolerable was Giovanni, he was courteous & very helpful.
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