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Km 265 Carretera Chetumal-Puerto Juarez, 77710 Xpu Ha, Mexico – Show map
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9 properties in Xpu Ha
Including hotels, apartments, villas and more.
31 verified reviews
The staff speaks English
Bel Air Collection Resort & Spa Riviera Maya's staff speaks: Spanish, English
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Outdoor Pool, Grounds
Pool Table, Snorkeling, Fitness Center, Spa, Massage, Beachfront, Bikes Available (free), Playground, Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
24-Hour Front Desk, Meeting/Banquet Facilities
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Up to two older children or adults are charged USD 35 per person per night when using existing beds.
One child from 5 to 12 years is charged USD 15 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 31 reviews
Value for money
Show reviews from:
There are plenty of Playa del Carmen hotels but few offer you a home away from home option right on the Caribbean beach and steps from world class shopping.
Score from 194 reviews Very good
|Offering an outdoor pool plus a spa and wellness centre, Xaman Ha Condominiums offers free WiFi access. The property is set within Playacar and is 10 minutes’ walk to the passengers ferry to Cozumel.||
On a secluded private beach, only minutes from the village Playa del Carmen, this all-inclusive resort features spacious accommodations, modern amenities and is close to many area attractions.
Score from 97 reviews Excellent
|Offering 3 ocean-front outdoor pools and a spa and wellness centre with spectacular architecture resembling a Cenote, Hyatt Playa del Carmen is located in Mamita’s Beach.|
April 28, 2015
We liked everything because we seek out alternative travel options. This resort isn't for tourists looking for the over-indulgent all-inclusive loud crowded commercial style vacation. This hotel is well done & a truly relaxing place where time stands still. Surely it is booked solid for holidays, so we enjoyed April just after the Semana Santa Easter crowds, although it was US school vacation week. The hotel name doesn't match the eco chic trendy luxury it offers. We had never booked there because BelAir connotes California style. This is more Costa Rica style, Upscale Mexican rustic Caribbean style. Mixing natural elements with all the ammenities of great service, AC, flat screen TV with CNN, jacuzzi, well equipped health club, spa, etc. It has it all, but done so well blended with nature. We had a rental car, but there is bus service to Tulum & Coba ruins. Accross the main road there are many ecopark swimming/kayak/diving options in cenotes. Five minutes north is the resort village of Puerto Aventuras, with many restaurants, shops, hotels, & the large marina & golf course. On the property there is cenote swimming and a 500 meter kayak route through jungle and mangle (mangrove). They even do sunset romantic champagne service at several scenic spots throughout the natural areas.
We can't believe we never stated at this hotel before. We have stayed at many resorts on this coast, but find them too crowded & commercial. BelAir is very well managed & maintained, eco chic serenity. Quality linens, w/ details like pewter trays in room for coffee station & minibar. Huge wooden porch overlooking natural cenote, with lounge chairs, hammock & garden table set. Excellent AC. Grounds & gardens beautiful with stone walkways to hidden natural areas. Villas are 2 story with large porches catching the breeze, set in groupings hidden in jungle, connected by stone pedestrian & golf cart pathways. Property is oceanfront with 2 large pools & lounge area facing sea, but rocky coast at that point. No worries! The sandy beach is just ten minutes away with quick van service. The Xpuha beach area they have in a secluded coastal bay is exceptional. The long white beach is remote & has only a few boutique hotels along its length. Many areas are beautiful virgin beach while we were walking the coast. The beach club area has a tasteful bar & many umbrellas & lounges. The same beach has a European kitesurf school & beach restaurant all of natural wood & palapa construction with wonderful food & drink. It's called KSM "Living the Dream" and you can lose yourself in the great atmosphere. On the other side a locally owned beach restaurant with latin music, great bar, & Mexican food for a great afternoon in local ambiance with a cold Corona & great fresh ceviche of shrimp, octupus, fish. The hotel Staff are super courteous & spoke English well (although we didn't need them to). Golf cart service all over the property. We didn't try the restaurants but did get room service 2x. (which expectedly takes an hour to arrive but is like US hotels- Club sandwich, etc.
April 9, 2015
Extremely inconvenience. Insect poo on the bed in the first room and spider in the shower in the second room. Dont stay on the top floor since dust from hay on the roof is everywhere in the first room. Canceled the second night and almost moved to another hotel with the penalty in the first night (but we are too tired). The cancellation process here is hectic and it wanted to charge an extra 5% for refund of the second night (we did not allow it). Wifi signal is poor but better than nothing
Exotic, jungle-liked feel that does not match the starred hotel. Unhelpful support from Booking.com to deal with the Hotel
February 22, 2015
The beach was not able to be used, but there is a bus that takes people every 15 minutes to a beach 5 minutes away called Xpu Ha and is really worth it! Is paradise!
I lost my mother on 12/04/2014, and needed to go to an isolated place where I could be in touch with the nature and re-charge my positive energy! I couldn't have chosen a better hotel for my purpose. This hotel is magical, situated in the middle of a jungle, perfect for testing and enjoy the nature!
January 24, 2015
The beach could be better, but there are a million better beaches near by and easily found.
The zoo was amazing and the room was Second to none. All the animals and trainers were inspired and happy. Jacuzzi tub was excellent and the value of everything was incredible. Great cenote's and free activities.
January 24, 2015
perfect place to stay and relax, really feeling in the middle of a jungle. the hotel has a zoo (very well kept) with all kinds of animals. We fed almost all kinds of animals including kangaroo (in mexico!) and coatis came to our balcony asking for a snack. Hotel definitely for nature lovers. Very quiet, nice comfy beds and staff extremely friendly and willing to help.
January 20, 2015
a lot to improve in the cleaning around the room.....! And the restaurant ....! Too Few cars and bell man.....! Not wait for fast attention.... There is no Beach....! The kids swiming pool is not well mantain....!
the people attitude to help .....!
January 3, 2015
Almost none of the staff knew English (of course it's mostly our problem, we should Know better spanish when comming to Mexico). The food was terrible, so terrible that we took the colectivo every night to get out of the hotel to get propper food. This is not a luxury hotel, luxury is not messured in the number of employees taking orders in the breakfast and then forgetting all or parts of the order. This is maximum a 3 star hotel. The Rooms are located in between the zoos cages, behind our room we had the lion cage, if your here with kids it might be nice but we didnt come for watching a stressed panther in a cage. I would not go back to this hotel, we prefer to eat better than we sleep.
The room was very nice, spacious and it came with an jacuzzi. We also liked the beach even though it we had to take a bus to get there.
August 29, 2014
Only said cash snd the frint desk charged my card without asking first. My room was dirty and used at arrival. We attived as a family and rooms were in different zones. The food was horrible. Tile in room was cracked. One of my personal toeels was taken. No beach sucked. Beach club sucked even more. Check out took a hour.
The kids water park.
August 5, 2014
the rooms specially the linens were old and dirty
the reception area is very grand, and the pools are nicely kept
April 12, 2014
it was all good nothing negative to say
All of it very unique experience to relax and feel like you are living amongst the wild jungle kingdom in comfort with good food and staff
April 1, 2014
Receptionists was really unprofesionals and rood. I was lisening horrible behiving from them for other clients and also for us when tseking in and out.
Zoo and cenotes and kids pool
March 24, 2014
Poor service, staff outside reception didn't speak English, bed linen were changed once in 4 days despite visible stains after day 1, no clean towels were provided, situated between Tulum and Playa del Carmen if you do not have your own vehicle you have very limited transport options to reach either town, tiny beach not suitable for swimming. Noisy birds woke us up at 5 am every day, insufficient golfcar service to transfer you around the resort meant you were stuck waiting for 15' every time you had to leave your room to go anywhere.
The rooms were spacious and comfortable.
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