We liked everything because we seek out alternative travel options. This resort isn't for tourists looking for the over-indulgent all-inclusive loud crowded commercial style vacation. This hotel is well done & a truly relaxing place where time stands still. Surely it is booked solid for holidays, so we enjoyed April just after the Semana Santa Easter crowds, although it was US school vacation week.
The hotel name doesn't match the eco chic trendy luxury it offers. We had never booked there because BelAir connotes California style. This is more Costa Rica style, Upscale Mexican rustic Caribbean style. Mixing natural elements with all the ammenities of great service, AC, flat screen TV with CNN, jacuzzi, well equipped health club, spa, etc. It has it all, but done so well blended with nature. We had a rental car, but there is bus service to Tulum & Coba ruins. Accross the main road there are many ecopark swimming/kayak/diving options in cenotes. Five minutes north is the resort village of Puerto Aventuras, with many restaurants, shops, hotels, & the large marina & golf course.
On the property there is cenote swimming and a 500 meter kayak route through jungle and mangle (mangrove). They even do sunset romantic champagne service at several scenic spots throughout the natural areas.
We can't believe we never stated at this hotel before. We have stayed at many resorts on this coast, but find them too crowded & commercial. BelAir is very well managed & maintained, eco chic serenity. Quality linens, w/ details like pewter trays in room for coffee station & minibar. Huge wooden porch overlooking natural cenote, with lounge chairs, hammock & garden table set. Excellent AC. Grounds & gardens beautiful with stone walkways to hidden natural areas. Villas are 2 story with large porches catching the breeze, set in groupings hidden in jungle, connected by stone pedestrian & golf cart pathways. Property is oceanfront with 2 large pools & lounge area facing sea, but rocky coast at that point. No worries! The sandy beach is just ten minutes away with quick van service. The Xpuha beach area they have in a secluded coastal bay is exceptional. The long white beach is remote & has only a few boutique hotels along its length. Many areas are beautiful virgin beach while we were walking the coast. The beach club area has a tasteful bar & many umbrellas & lounges. The same beach has a European kitesurf school & beach restaurant all of natural wood & palapa construction with wonderful food & drink. It's called KSM "Living the Dream" and you can lose yourself in the great atmosphere. On the other side a locally owned beach restaurant with latin music, great bar, & Mexican food for a great afternoon in local ambiance with a cold Corona & great fresh ceviche of shrimp, octupus, fish. The hotel Staff are super courteous & spoke English well (although we didn't need them to). Golf cart service all over the property. We didn't try the restaurants but did get room service 2x. (which expectedly takes an hour to arrive but is like US hotels- Club sandwich, etc.