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Bel Air Collection Resort & Spa Riviera Maya
Km 265 Carretera Chetumal-Puerto Juarez, 77710 Xpu Ha – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
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6 Reasons to Choose Bel Air Collection Resort & Spa Riviera Maya
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11 properties in Xpu Ha
Including hotels, apartments, villas and more.
29 verified reviews
We speak your language
Bel Air Collection Resort & Spa Riviera Maya's staff speak: Spanish, English
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Outdoor Pool, Grounds
Pool Table, Windsurfing, Canoeing, Cycling, Snorkeling, Fitness Center, Spa, Massage, Hot Tub, Bikes Available (free), Playground, Karaoke, Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Tour Desk, Concierge Service, Babysitting/Child Services, Meeting/Banquet Facilities, Business Center, Hair/Beauty Salon, VIP Room Facilities
Safe, Non-smoking Rooms, Facilities for Disabled Guests
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 12 years stay free of charge when using existing beds.
Up to two older children or adults are charged USD 35 per person per night when using existing beds.
One child from 5 to 12 years is charged USD 15 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Bel Air Collection Resort & Spa Riviera Maya accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that the extra person policy depends on the rate plan:
Adult: USD 35 per person per night for room only.
Adult: USD 79 per person per night for all-inclusive.
Child from 4 - 12 years old: USD 45 per person per night for all-inclusive.
Please note that All-Inclusive rate includes meals served in the restaurant, including breakfast. The Breakfast Included rate includes a continental breakfast served in the lobby bar.
Based on 29 reviews
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the reception area is very grand, and the pools are nicely kept
the rooms specially the linens were old and dirty
All of it very unique experience to relax and feel like you are living amongst the wild jungle kingdom in comfort with good food and staff
it was all good nothing negative to say
Zoo and cenotes and kids pool
Receptionists was really unprofesionals and rood. I was lisening horrible behiving from them for other clients and also for us when tseking in and out.
The rooms were spacious and comfortable.
Poor service, staff outside reception didn't speak English, bed linen were changed once in 4 days despite visible stains after day 1, no clean towels were provided, situated between Tulum and Playa del Carmen if you do not have your own vehicle you have very limited transport options to reach either town, tiny beach not suitable for swimming. Noisy birds woke us up at 5 am every day, insufficient golfcar service to transfer you around the resort meant you were stuck waiting for 15' every time you had to leave your room to go anywhere.
I had no idea they had a small zoo when I booked. They keep their animals in tiny concrete cages, sometimes directly under the sun! There so many other ways to see wild animals in their own habitat, no need to make them suffer in captivity! Even if you don't care about animals you should still look for another place and here's why: the power generator was really loud and needed earplugs to sleep! The food was quite bad, why can't they offer real mexican food is beyond me! Also the restaurant was always smelly and filled with smoke! There's no beach, so you will need to take a painfully long bus ride or drive around all the time (remember you don't want to eat here).
huge territory with a lot of wild species living in it, own lagoon with cayaking activity, big swimming pool with hidromassage area, excellent room with a big window, own terrace and spa bath for two.
restaurants are pricy
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