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Resort highlights

Free WiFi Free parking


Pool Table Windsurfing Canoeing
Show map Bel Air Collection Resort & Spa Riviera Maya

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Newest reviews for Bel Air Collection Resort & Spa Riviera Maya

  • Gladys
      United States of America
    August 5, 2014

    the reception area is very grand, and the pools are nicely kept

    the rooms specially the linens were old and dirty


  • Brad
    April 12, 2014

    All of it very unique experience to relax and feel like you are living amongst the wild jungle kingdom in comfort with good food and staff

    it was all good nothing negative to say


  • Anonymous
    April 1, 2014

    Zoo and cenotes and kids pool

    Receptionists was really unprofesionals and rood. I was lisening horrible behiving from them for other clients and also for us when tseking in and out.


  • Lito
      United Kingdom
    March 24, 2014

    The rooms were spacious and comfortable.

    Poor service, staff outside reception didn't speak English, bed linen were changed once in 4 days despite visible stains after day 1, no clean towels were provided, situated between Tulum and Playa del Carmen if you do not have your own vehicle you have very limited transport options to reach either town, tiny beach not suitable for swimming. Noisy birds woke us up at 5 am every day, insufficient golfcar service to transfer you around the resort meant you were stuck waiting for 15' every time you had to leave your room to go anywhere.


  • Anonymous
      United States Minor Outlying Islands
    January 10, 2014

    The jacuzzi.

    I had no idea they had a small zoo when I booked. They keep their animals in tiny concrete cages, sometimes directly under the sun! There so many other ways to see wild animals in their own habitat, no need to make them suffer in captivity! Even if you don't care about animals you should still look for another place and here's why: the power generator was really loud and needed earplugs to sleep! The food was quite bad, why can't they offer real mexican food is beyond me! Also the restaurant was always smelly and filled with smoke! There's no beach, so you will need to take a painfully long bus ride or drive around all the time (remember you don't want to eat here).


  • Nataliya
    November 4, 2013

    huge territory with a lot of wild species living in it, own lagoon with cayaking activity, big swimming pool with hidromassage area, excellent room with a big window, own terrace and spa bath for two.

    restaurants are pricy


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