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Km 265 Carretera Chetumal-Puerto Juarez, 77710 Xpu Ha, Mexico – Show map
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9 properties in Xpu Ha
Including hotels, apartments, villas and more.
31 verified reviews
They speak your language!
Bel Air Collection Resort & Spa Riviera Maya's staff speaks: Spanish, English
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Outdoor Pool, Grounds
Pool Table, Snorkeling, Fitness Center, Spa, Massage, Beachfront, Bikes Available (free), Playground, Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
24-Hour Front Desk, Meeting/Banquet Facilities
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Up to two older children or adults are charged USD 35 per person per night when using existing beds.
One child from 5 to 12 years is charged USD 15 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
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Based on 32 reviews
Value for money
Show reviews from:
There are plenty of Playa del Carmen hotels but few offer you a home away from home option right on the Caribbean beach and steps from world class shopping.
Score from 196 reviews Very good
|Offering an outdoor pool plus a spa and wellness centre, Xaman Ha Condominiums offers free WiFi access. The property is set within Playacar and is 10 minutes’ walk to the passengers ferry to Cozumel.||A dolphin aquarium, Dolphinaris Tulum, is featured at the property and offers swimming with dolphins.||
D´Margo Hotel is located in Playa del Carmen’s main square and just 5 minutes’ walk from the beach. It features a terrace with hammocks and free WiFi in public areas.
Score from 142 reviews Review score
Extremely inconvenience. Insect poo on the bed in the first room and spider in the shower in the second room. Dont stay on the top floor since dust from hay on the roof is everywhere in the first room. Canceled the second night and almost moved to another hotel with the penalty in the first night (but we are too tired). The cancellation process here is hectic and it wanted to charge an extra 5% for refund of the second night (we did not allow it). Wifi signal is poor but better than nothing
Exotic, jungle-liked feel that does not match the starred hotel. Unhelpful support from Booking.com to deal with the Hotel
The beach was not able to be used, but there is a bus that takes people every 15 minutes to a beach 5 minutes away called Xpu Ha and is really worth it! Is paradise!
I lost my mother on 12/04/2014, and needed to go to an isolated place where I could be in touch with the nature and re-charge my positive energy! I couldn't have chosen a better hotel for my purpose. This hotel is magical, situated in the middle of a jungle, perfect for testing and enjoy the nature!
The beach could be better, but there are a million better beaches near by and easily found.
The zoo was amazing and the room was Second to none. All the animals and trainers were inspired and happy. Jacuzzi tub was excellent and the value of everything was incredible. Great cenote's and free activities.
perfect place to stay and relax, really feeling in the middle of a jungle. the hotel has a zoo (very well kept) with all kinds of animals. We fed almost all kinds of animals including kangaroo (in mexico!) and coatis came to our balcony asking for a snack. Hotel definitely for nature lovers. Very quiet, nice comfy beds and staff extremely friendly and willing to help.
a lot to improve in the cleaning around the room.....! And the restaurant ....! Too Few cars and bell man.....! Not wait for fast attention.... There is no Beach....! The kids swiming pool is not well mantain....!
the people attitude to help .....!
Almost none of the staff knew English (of course it's mostly our problem, we should Know better spanish when comming to Mexico). The food was terrible, so terrible that we took the colectivo every night to get out of the hotel to get propper food. This is not a luxury hotel, luxury is not messured in the number of employees taking orders in the breakfast and then forgetting all or parts of the order. This is maximum a 3 star hotel. The Rooms are located in between the zoos cages, behind our room we had the lion cage, if your here with kids it might be nice but we didnt come for watching a stressed panther in a cage. I would not go back to this hotel, we prefer to eat better than we sleep.
The room was very nice, spacious and it came with an jacuzzi. We also liked the beach even though it we had to take a bus to get there.
Only said cash snd the frint desk charged my card without asking first. My room was dirty and used at arrival. We attived as a family and rooms were in different zones. The food was horrible. Tile in room was cracked. One of my personal toeels was taken. No beach sucked. Beach club sucked even more. Check out took a hour.
The kids water park.
the rooms specially the linens were old and dirty
the reception area is very grand, and the pools are nicely kept
it was all good nothing negative to say
All of it very unique experience to relax and feel like you are living amongst the wild jungle kingdom in comfort with good food and staff
Receptionists was really unprofesionals and rood. I was lisening horrible behiving from them for other clients and also for us when tseking in and out.
Zoo and cenotes and kids pool
Poor service, staff outside reception didn't speak English, bed linen were changed once in 4 days despite visible stains after day 1, no clean towels were provided, situated between Tulum and Playa del Carmen if you do not have your own vehicle you have very limited transport options to reach either town, tiny beach not suitable for swimming. Noisy birds woke us up at 5 am every day, insufficient golfcar service to transfer you around the resort meant you were stuck waiting for 15' every time you had to leave your room to go anywhere.
The rooms were spacious and comfortable.
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