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Km 265 Carretera Chetumal-Puerto Juarez, 77710 Xpu Ha, Mexico – Show map
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9 properties in Xpu Ha
Including hotels, apartments, villas and more.
34 verified reviews
They speak your language!
Bel Air Collection Resort & Spa Riviera Maya's staff speaks: Spanish, English
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Outdoor Pool, Grounds
Pool Table, Windsurfing, Canoeing, Cycling, Snorkeling, Fitness Center, Spa, Massage, Hot Tub, Bikes Available (free), Playground, Karaoke, Entertainment Staff
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Tour Desk, Concierge Service, Babysitting/Child Services, Meeting/Banquet Facilities, Business Center, Hair/Beauty Salon, VIP Room Facilities
Safe, Non-smoking Rooms, Facilities for Disabled Guests
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Up to two older children or adults are charged USD 35 per person per night when using existing beds.
One child from 5 to 12 years is charged USD 15 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 34 reviews
Value for money
Show reviews from:
This Mayan Riviera hotel is located in Playa del Carmen, only 15 minutes from the Xcaret archaeological site. The hotel offers easy access to local beaches.
Score from 224 reviews Very good
Aquatech Villas DeRosa Resort features an outdoor pool, rooftop restaurant and rooms and beachfront condos with private balconies and Caribbean Sea views. It is 15 minutes from the Tulum Ruins.
Score from 99 reviews Good
On a half-mile stretch of private beach, this all-inclusive resort features 4 pools, a luxury spa and 18-hole golf course. This Playa del Carmen hotel is near Xcaret WaterPark.
Score from 109 reviews Very good
The all-inclusive Oasis Tulum resort is right on the beach, on Mexico’s beautiful Riviera Maya. It features 4 swimming pools, 2 beachfront hot tubs and 2 luxury spas offering locally themed...
Score from 21 reviews Good
The zoo was amazing and the room was Second to none. All the animals and trainers were inspired and happy. Jacuzzi tub was excellent and the value of everything was incredible. Great cenote's and free activities.
The beach could be better, but there are a million better beaches near by and easily found.
perfect place to stay and relax, really feeling in the middle of a jungle. the hotel has a zoo (very well kept) with all kinds of animals. We fed almost all kinds of animals including kangaroo (in mexico!) and coatis came to our balcony asking for a snack. Hotel definitely for nature lovers. Very quiet, nice comfy beds and staff extremely friendly and willing to help.
the people attitude to help .....!
a lot to improve in the cleaning around the room.....! And the restaurant ....! Too Few cars and bell man.....! Not wait for fast attention.... There is no Beach....! The kids swiming pool is not well mantain....!
The room was very nice, spacious and it came with an jacuzzi. We also liked the beach even though it we had to take a bus to get there.
Almost none of the staff knew English (of course it's mostly our problem, we should Know better spanish when comming to Mexico). The food was terrible, so terrible that we took the colectivo every night to get out of the hotel to get propper food. This is not a luxury hotel, luxury is not messured in the number of employees taking orders in the breakfast and then forgetting all or parts of the order. This is maximum a 3 star hotel. The Rooms are located in between the zoos cages, behind our room we had the lion cage, if your here with kids it might be nice but we didnt come for watching a stressed panther in a cage. I would not go back to this hotel, we prefer to eat better than we sleep.
The kids water park.
Only said cash snd the frint desk charged my card without asking first. My room was dirty and used at arrival. We attived as a family and rooms were in different zones. The food was horrible. Tile in room was cracked. One of my personal toeels was taken. No beach sucked. Beach club sucked even more. Check out took a hour.
the reception area is very grand, and the pools are nicely kept
the rooms specially the linens were old and dirty
All of it very unique experience to relax and feel like you are living amongst the wild jungle kingdom in comfort with good food and staff
it was all good nothing negative to say
Zoo and cenotes and kids pool
Receptionists was really unprofesionals and rood. I was lisening horrible behiving from them for other clients and also for us when tseking in and out.
The rooms were spacious and comfortable.
Poor service, staff outside reception didn't speak English, bed linen were changed once in 4 days despite visible stains after day 1, no clean towels were provided, situated between Tulum and Playa del Carmen if you do not have your own vehicle you have very limited transport options to reach either town, tiny beach not suitable for swimming. Noisy birds woke us up at 5 am every day, insufficient golfcar service to transfer you around the resort meant you were stuck waiting for 15' every time you had to leave your room to go anywhere.
I had no idea they had a small zoo when I booked. They keep their animals in tiny concrete cages, sometimes directly under the sun! There so many other ways to see wild animals in their own habitat, no need to make them suffer in captivity! Even if you don't care about animals you should still look for another place and here's why: the power generator was really loud and needed earplugs to sleep! The food was quite bad, why can't they offer real mexican food is beyond me! Also the restaurant was always smelly and filled with smoke! There's no beach, so you will need to take a painfully long bus ride or drive around all the time (remember you don't want to eat here).
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