Only one power socket in the room.
the staff aren't there much so mornings and evenings you have to ask security guards and maids for info (who are very nice, and helpful, but surely it's not their job?).
the bikes for hire are DANGEROUS - no brakes, just peddling backwards, which takes ages to stop and i nearly crashed a few times (and i consider myself a good cyclist). also, no lights, and there are no street lights on in the hotel zone, making for a terrifying ride after dark.
general complaints about Tulum: it is a beautiful, special place, but totally geared towards tourism and i felt like a walking dollar sign. everything is in dollars, not pesos, which is annoying if your not american and not used to dealing in dollars.
everything in the hotel zone is VERY expensive, eating, drinking, transport.
there are NO BUSES due to some outrageous agreement between the taxi drivers and bus company which means the collectivos are only for locals and tourists must take a taxi (110 pesos to the centre - wow!)
This was the only place on the riviera maya I was able to sleep without
aircon / fan. The rooms are designed to keep them cool, and I got a
good night's sleep (unlike in various other hotels in this area).
The place has a lovely chilled vibe and waking up looking at the jungle
or brushing your teet whilst a gecko runs passed is very special.
It's not on the beach but would be double the price if it were. I
liked being surrounded by plants, and there were several communal chill
out areas. I'm guessing being further from the ruins means that the
beach access (via the posher hotel in front) is not problematic, no one
pressured me to pay for drinks or anything. That said, I prefer to lie
on the lovely soft sand than on a beach lounger.