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Carretera Tulum-Boca Paila Km 3.8 Lote 48, 77780 Tulum, Mexico – Show map
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177 properties in Tulum
Including hotels, apartments, villas and more.
51 verified reviews
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Kore Tulum Retreat Wellness Resort's staff speaks: Spanish
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Outdoor Pool (all year), Grounds
Food & Drink
Bar, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Currency Exchange, Tour Desk, Concierge Service, Laundry
Non-smoking Rooms, All Spaces Non-Smoking (public and private), Adults Only
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children cannot be accommodated at the hotel.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
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Based on 51 reviews
Value for money
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On a secluded beach on the Riviera Maya, this boutique hotel offers bright rooms with balconies overlooking the sea or tropical gardens.
Score from 182 reviews Very good
Featuring 320 yards of private beachfront in the Caribbean Sea, along with lounge chairs and towel services, this resort has 3 outdoor pools, a hot tub and massages.
Score from 641 reviews Very good
On the beautiful beaches of Tulum and surrounded by lush vegetation, this charming hotel features a private beach area with spectacular views of the Caribbean Sea.
Score from 695 reviews Excellent
Featuring a restaurant and a private beach area, Agua Eco Design Hotel is in Tulum, 15 ft from the beach. It showcases a garden.
Score from 51 reviews Good
The hotel area itself is very beautiful and located right by the ocean. Especially few of the houses that have ocean view are definitely wort the extra dollars. The yoga classes were also wonderful addition to the days as well as a possibility to borrow hotel's bikes for afternoon rides.
The food at the hotel is nothing to write home about. The first few days when there were fewer guests we have in addition to dinner also breakfast and lunch from a la carte which was nice. But in general we went out for dinner since the quality of the food didn't live up to our expectations. Lunches were okay and breakfast was absolutely fine. Tulum has wonderful restaurants so if you love tasting different restaurants and foods and experiencing the real Tulum I would recommend somewhere else that is not all-inclusive.
I will never stay at this resort again. I'm currently staying here and thank God we only have one more day left. We arrived to chaos on December 30th in the lobby. Apparently the resort had just changed ownership, it's now called Kore instead of Zenserenity. The general manger, Julio helped us check in and at first attempted to not give us the suite with ocean view room that we booked. I had to show him my reservation to prove that was the room I reserved back in September. Once check-in was complete, we arrived to the room and realized our "ocean view" was only a partial. I called the front desk to speak with Julio, but he was not available. The person who answered said he would have Julio call our room in 10mins. 25mins later I became tired of waiting and decided to go back to the lobby to speak with him in person. I explained to him (again) that we booked a suite with an ocean view and he basically said it wasn't his problem because the hotel was completely booked. He explained he could maybe give us a full ocean view the next night, once someone checked out, or we could go somewhere else. Unfortunately, Tulum was fully booked because of NYE or else we would of. So we were stuck. We thought well we will just make the best of it, but definitely felt cheated out of our money. The rooms are very outdated. The bathroom shower did not work and we had to call someone to fix it. It still is not working properly- only a small trickle of water disperses from the shower head. Today we called housekeeping at 1:00pm to ask them to service our room. It's 8:00pm and no one has come. I called the from desk to ask if they could at least bring towels, since we are in for the night and don't want to leave so the housekeeper can clean. He assured us someone would be up right away- well you guessed it- NO towel delivery!! The room service is HORRIBLE. We ordered drinks and food the first night and it literally Took an hour and half. No exaggeration.
property was pretty.
it was an all-inclusive, but there were not food/drinks available 24 hours/day. the food & beverages tasted awful, alcohol didn't taste like alcohol. some of the rooms were very dirty.
Excellent staff super pool, very good restaurant and bar nice view excellent room and service
Extra friendly staff, good food, amazing matress, excellent gym and facilities
Tanit is the yoga instructor at the resort and she is absolutely amazing. Her yoga and meditation classes are one of the best I've experienced, including in the US. The staff; including reception, restaurant, cleaning, and groundskeepers, were pleasant, helpful and efficient. At ZenSerenity, you are relaxed, sourrounded by nature's beauty, and served by top notch staff. It was truly an amazing vacation. Catch a sunrise- breathtaking.
My stay was everything I was looking for and more. Only drawback for some (not me) would be there is no direct beach access. There is a small beach area on premises (no access to ocean) and a great pool. If you want the ocean, there is a great beach about 5 minutes away. Or you can be adventurous like me and explore a bit. You'll find a small private beach very close to resort!!
No kids. Classy, relaxed with activities available but not forced on us. V. Good food. Only 95 rooms which makes this place special.
If it had a beach .... Then it would be Wow. Home cooked bread is the only thing missing.
The second you walk through the door you feel instantly relaxed. Staff were incredible, they couldn't do more for you Beautiful location Breakfast is to die for Particular note to Tanit for her yoga training and activities, she made my trip exceptional
If I had to pick anything, I would have preferred a better range of good for dinner. I was a little disappointed in the lack of Mexican food
Good location, beautiful pool, great classes and activities, attentive and helpful staff.
No hot water, no beach, jacuzzy didnt function, reasonable food, a bit dirty and VERY old rooms and decor. We went on our honeymoon, and both of us got food poisoning that gave us a real nightmare for two whole days after we left. There are many better places around.
This is a wonderful resort for relaxation. The service was exceptional. Every person in the hotel made sure our stay was perfect in every way. The food was great, the room was comfortable, the scenery amazing! We enjoyed yoga, water aerobics, drinks in a cabana, delicious dinners and more. I would highly recommend this resort to anyone.
There was nothing not to like.
most of the staff were very friendly - the food was quite good - the wine list limited and the house white undrinkable. The buildings and set up generally was really beautiful.
when your feet are wet very slippery floors in the bathrooms and around the pool
Food was horrible
Staff are soo friendly and useful, specially the manager.Swimming pool and the beautiful ocean view. A perfect location for a wedding.
Some of the rooms are still having minor issues and they are currently working on it. However the staff are soo friendly and quick and if your room has any issue please let them know to change your room.
I loved the fact that there were several issues with the original room we were placed in mind after speaking only once to the manager, we were more than accommodated for our inconvenience. That's true service.
The only major issue was the hotel and property was more represented to be ocean front as in a beach you can walk type of ocean front.
Big rooms with comfortable beds.
Although the staff was polite and had a good disposition most weren't well trained, and definitely didn't know how to deal with complaints. The reception staff was very passive aggressive when dealing with our complaints. Food wasn't great, they talk about a detox menu on the webpage yet not available. Food was greasy and unseasoned. Also has no access to the beach, so you can only swim in the pool or leave the hotel. It did use to be a gay resort, so most of their former clientele is still there. Because of this the hotel seems to send mixed messages when it comes to ambiance... for example techno music by the pool when its supposed to be a wellness resort? Finally the SPA treatments were overpriced.
Big rooms, wonderful food, excellent yoga instructor, gorgeous pool
They charge US$15 per day PER DEVICE for internet. So if there are two of you with phones / iPads / laptops / kindles, it's insane. Also it's a shame that you can't swim from the resort (though there's a lovely beach a quarter mile away)
The design of the hotel is beautiful. The room was spacious and comfortable with a large bathroom.
For a hotel marketing itself as a 'wellness resort' with a great 'culinary experience', it was an absolute disappointment. The food overall was pretty bad which was a significant factor being an all-inclusive hotel. We ate outside of the hotel at every opportunity, which added to the cost of the trip. The gym wasn't very well-equipped at all and was falling apart with rusted dumbbells and broken machinery. You have to pay around $10-$15 extra each day if you want internet in the room. Although it has a beachfront location, it is one of the only hotels on this strip that does not lead directly on to sand. Instead there are rocks so you cannot actually enter the sea from the hotel. To enjoy the beautiful beach of Tulum you have to leave the hotel.
Everything is perfect! Great location, charming, romantic and elegant. Great place to relax and forget everything else. It is paradise in Tulum: views are breath taking! :) The staff is so nice and they will do everything to make sure you're having a great time. If you like to walk, run or bike you can use the bike lane to visit other beaches near the hotel.
Great entrance and lobby, great reception upon arrival, great yoga room,
No access to the beach , zero flexibility for late check out, poor snack menu, bad margarita , ocean view not that great
Great location and lovely relaxing stay. Friendly staff and friendly atmosphere.
Staff need a bit more training in the restaurants, but minor quibble.
The rooms, the grounds, the spa, the location.
Horrible bars -- no real bartenders & couldn't get a decent drink all week. mediocre food -- ended up eating in town. kind of defeats the concept of an all-inclusive resort when you can't eat or drink there.
The zen serenity was fantastic. A lot of the boutique hotels in tulum are in a better location on the Main Street but they don't have air conditioning or indoor plumbing which ny boyfriend and i wanted for our stay. The zen serenity has beautiful rooms, the staff is great. It did use to be a gay resort so there still is that clientele but it was so much fun and we had a blast
The location..... I wish it were a little closer to the other hotels but it was t that big of a deal..... We rented bikes the before time and it was about a 15 min bike ride into town each day.'
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