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Zenserenity Wellness Resort Tulum
Carretera Tulum-Boca Paila Km 3.8 Lote 48, 77780 Tulum – Show map
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6 Reasons to Choose Zenserenity Wellness Resort Tulum
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153 properties in Tulum
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27 verified reviews
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Zenserenity Wellness Resort Tulum's staff speak: Spanish
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Outdoor Pool (all year), Grounds
Food & Drink
Bar, Restaurant With Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and charges apply.
Free! Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Currency Exchange, Tour Desk, Concierge Service, Laundry
Non-smoking Rooms, All Spaces Non-Smoking (public and private), Adults Only
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
Children cannot be accommodated at the hotel.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Zenserenity Wellness Resort Tulum accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 27 reviews
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There was nothing not to like.
most of the staff were very friendly - the food was quite good - the wine list limited and the house white undrinkable. The buildings and set up generally was really beautiful.
when your feet are wet very slippery floors in the bathrooms and around the pool
Food was horrible
Staff are soo friendly and useful, specially the manager.Swimming pool and the beautiful ocean view. A perfect location for a wedding.
Some of the rooms are still having minor issues and they are currently working on it. However the staff are soo friendly and quick and if your room has any issue please let them know to change your room.
I loved the fact that there were several issues with the original room we were placed in mind after speaking only once to the manager, we were more than accommodated for our inconvenience. That's true service.
The only major issue was the hotel and property was more represented to be ocean front as in a beach you can walk type of ocean front.
Big rooms with comfortable beds.
Although the staff was polite and had a good disposition most weren't well trained, and definitely didn't know how to deal with complaints. The reception staff was very passive aggressive when dealing with our complaints. Food wasn't great, they talk about a detox menu on the webpage yet not available. Food was greasy and unseasoned. Also has no access to the beach, so you can only swim in the pool or leave the hotel. It did use to be a gay resort, so most of their former clientele is still there. Because of this the hotel seems to send mixed messages when it comes to ambiance... for example techno music by the pool when its supposed to be a wellness resort? Finally the SPA treatments were overpriced.
Big rooms, wonderful food, excellent yoga instructor, gorgeous pool
They charge US$15 per day PER DEVICE for internet. So if there are two of you with phones / iPads / laptops / kindles, it's insane. Also it's a shame that you can't swim from the resort (though there's a lovely beach a quarter mile away)
The design of the hotel is beautiful. The room was spacious and comfortable with a large bathroom.
For a hotel marketing itself as a 'wellness resort' with a great 'culinary experience', it was an absolute disappointment. The food overall was pretty bad which was a significant factor being an all-inclusive hotel. We ate outside of the hotel at every opportunity, which added to the cost of the trip. The gym wasn't very well-equipped at all and was falling apart with rusted dumbbells and broken machinery. You have to pay around $10-$15 extra each day if you want internet in the room. Although it has a beachfront location, it is one of the only hotels on this strip that does not lead directly on to sand. Instead there are rocks so you cannot actually enter the sea from the hotel. To enjoy the beautiful beach of Tulum you have to leave the hotel.
Everything is perfect! Great location, charming, romantic and elegant. Great place to relax and forget everything else. It is paradise in Tulum: views are breath taking! :) The staff is so nice and they will do everything to make sure you're having a great time. If you like to walk, run or bike you can use the bike lane to visit other beaches near the hotel.
Great entrance and lobby, great reception upon arrival, great yoga room,
No access to the beach , zero flexibility for late check out, poor snack menu, bad margarita , ocean view not that great
Great location and lovely relaxing stay. Friendly staff and friendly atmosphere.
Staff need a bit more training in the restaurants, but minor quibble.
The rooms, the grounds, the spa, the location.
Horrible bars -- no real bartenders & couldn't get a decent drink all week. mediocre food -- ended up eating in town. kind of defeats the concept of an all-inclusive resort when you can't eat or drink there.
The zen serenity was fantastic. A lot of the boutique hotels in tulum are in a better location on the Main Street but they don't have air conditioning or indoor plumbing which ny boyfriend and i wanted for our stay. The zen serenity has beautiful rooms, the staff is great. It did use to be a gay resort so there still is that clientele but it was so much fun and we had a blast
The location..... I wish it were a little closer to the other hotels but it was t that big of a deal..... We rented bikes the before time and it was about a 15 min bike ride into town each day.'
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