Berjaya Penang Hotel

The room is clean & comfortable. It's easy to get transportation in front of the hotel. The buffet breakfast has a wide variety.

The lobby is too small & uncomfortable. The restaurants & bar look old, don't fit in a 4 star class hotel. The swimming pool & gym are also too small.

Very poor service becuase no water supply for 5 hours..

The air con was warm and the ventilation was poor... Also the beds were discomfort and hard to sleep.

the comfortable king sized bed and great location of the hotel where we could shop and easily get a taxi to anywhere we wanted to go.

housekeeping service was a bit slow, when asked for towels and a hairdryer they took a long time to get them to my room.

The hotel staff in check in & cashier counter are very bad service & no friendly... i reach the hotel around 2pm & booking for 2 rooms, but they need to spend 30 minute to check in & prepare the key to me...but only can checking for 1 room first!!! then i ask them what time the 2nd room will be ready, the staff said around 3pm, then never mind i went out to having the lunch first & come back to hotel around 4pm but the room still not yet ready...still in cleaning & need to wait for 1 hour again... I very angry for the service!!! some more waiting for the staff to pass the drinking water also need to wait for 4 hours... & call up to rush them for more than 10 times... very very bad services...

I came to hotel @2.00pm to check in but able to check in at 6.00pm and we were asking for extra towel for numerous times but received after few hours later. No breakfast given eventhough we have charged RM210.00 for superior room equivelant to 5 star hotel rate. Very poor service.

It was close to the Gurney drive hawker center.

one of the worst hotels I have stayed at in a long time. everything was old and not well maintained, the shower wasn't hot enough, air con wasn't cold enough, hair dryer didn't work, etc. and to top it all, the hotel charged me 25 myr more than the quoted rate on this site. I didn't bother to argue because I just wanted to get out of there as soon as possible.

Convenient to eatary places

Air-con not functioning perfectly

checking out

evrything, went in with no aircond, out of service. No tootobrush or toothpaste...very smelly, and the receptionist is not friendly at all.

The view from the hotel is beautiful

The bar tender is rude and the atmosphere of the bar is really terrible. The cafeteria staff was very unfriendly where most of them don't even care whether the table is dirty or not.

Hotel is close to the street hawker strip at Gurney Drive. It is close to the new Plaza Gurney which is one of the newest and nicest malls in Penang. There is a 24hr 7-11 just below the hotel for those late night cravings. Buffet breakfast was reasonable but basic.

The Hotel was old and not maintained well. Bathrooms were quite run down and with moldy grout. Our faucet handles kept falling off and the toilet flush ran continuously. Initially the room safe was not working - but a quick call to the front desk fixed it. After the first night of stay, room service forgot to provide a floor mat/towel. I'd rate it more like a 3 star.

The place is very convenient for Gurney Drive location.

Midway Shopping Center is pretty run down. The breakfast is great although the "Chinese Noodle soup could do with some improvement - it is tasteless.