Floor was incredibly sticky upon arrival, and room seemed to be ready while we were waiting for it in the foyer. Ran out of certain teas at afternoon tea, and team didnt understand when asking for brown rolls with dinner/breakfast at first. They would then happily offer extra pieces though. Didnt quite get breakfast orders right, when partner asked for hashbrown or I asked for roasted tomato. Lasagna in dining hall was way too sweet, did not enjoy it, onion soup's cheese layer did not benefit from the large round crouton underneath.
Very helpful, friendly staff throughout. Great to have free wifi everywhere. Enjoyed the Western menu in the dining hall, most dishes were well done, like the beef medaillions, mozzarella tomato salad, snapper. Beautiful setting and atmosphere, huge bed and spacious rain shower. Loved playing snooker! Few small alterations would help, like asking white or brown bread at breakfast/dinner, knowing which teas are out of stock in afternoon tea menu, improve the pastries in afternoon tea (scones, strawberries and sandwiches are great though!), not leaving all lights on after tidying the room. Double glazing to the roadside would be nice, but we slept like roses eventually nevertheless.