Citrus Hotel Kuala Lumpur  

It is close to the lrt and Monorail There are two excellent shopping malls within easy walking distance. We booked the most expensive rooms which are situated on the 10th Floor with a Club Lounge that is available to only those on the 9th and 10th floor. You can have complimentary snacks, cold drinks, coffee and tea with free internet access. A nice quiet lounge to unwind. You need a room overlooking the twin towers the view is great especially at night. Rooms are large and spacious and not so noisy, also non-smoking. Apart from the problem experienced (see below) once this was sorted out everything was great. You still had the odd problem like the newspaper not being delivered to you in the morning (included when staying in club rooms) a call always had someone bringing it to us. After three days they got the message and there was no further problems. We got to know the staff well and they went out of their way to make sure all was ok.

Be aware that club rooms are also on the 9th floor. We were put into one on this floor for a two night stay whilst in transit to another country. The one we had was at the side of the hotel ( it was either 916 or 918 next to a very noisy building site that worked all night). The room had a queen size bed (instead of the normal king size) and was a lot smaller and cramped to the ones we have had previously. We had no sleep whatsover due to the jack hammer and concrete mixer going non- stop all night. We complained that the room was no-where near the standard of those in the front and back of the 10th floor that we had stayed in last year and for our first 6 days on arrival. Due to me being sick on the day we were to leave we cancelled our trip to Java and decided to remain kl. We asked to be moved back to the 10th floor for the rest of our trip which was 10 days and explained why. It was difficult but with persistancy and talking to a Manager they finally moved us back to the top floor again in room 1011 and reduced the price for those two nights we had in the substandard room on the 9th floor. Be aware there are a lot of indian tour groups that use this hotel. We got use to it, but breakfast was very busy, and choice somewhat depleted. They usually came in on Friday and went on Monday. Very noisy and crowded. Indians are smokers, another reason why you need the 10th floor which is non-smoking.

Decent hotel room for price we paid; because we wanted smoking room, we have to downgrade from Club room to ordinary one, but we can still use Club lounge, which was fine, with great view on Petronas towers. Taxi service was O.K., friendly staff at the reception.

We ask twice for extra towel for face and hands, because we got just shower towels, and for ashtray, but never got them. Hotel itself wasn't bad and was clean enough, but neighborhood was a mess, with lot of rubish, rats everywhere, drunk people laying on the street... This is not the fault of the hotel, but it was nevertheless unpleasant.

The view of the Petronas Tower was good. All facilities were available at the hotel. The location was fair within the city.

Our Room had some foul smell as if some small rat was lying dead somewhere around in the room. This made the room fill with bad smell.

1 no parking space. 2 tv programmes are not upto date as other hotel. 3 in room equipments are poor with old tv set (check room 713). 4 no food varieties durong breakfast. 5 the rooms are smelly and poorly furnished. 6 swimming pool not being supplied with towels and the water was not being well maintained. 7 the room ia smaller,not money value.

I didnt like anything about this Hotel

Staff are not friendly you will die from mosquitos.

When we arrives , no room available because they had an electricity problem with some rooms . the manager and part of his team have been very helpful and we got a room

Some kind of old and dirty

Bed bugs, smell mould coming from the carpet.

The lack of service was noticeable, the breakfast was very poor, and ect ect as I can not use this to complaint

Bed in bad condition

rooms was dirty. very noisy especially the noise of the lrt. fittings & furnitures in the rooms in bad condition.

Check in was horrible, the first room they gave me I could hear the metro sound every one minute, the bathroom was leaking then I requested them another room they showed me a clean room but it had cigratte smell, finally they realise that this is becoming too much on me so finally they gave me a decent noce room at 9th floor which was non smoking floor, while booking I had prefered non smoking floor, they knows the best why did they had to give me roon on smoking floors inspite knowing that I am travelling with my Wife and Kid. In all it was definately not worth the stress

I dont know..the foood at breakfast i guess

Spesific parking for customer at citrus hotel

Hospitality and Facility

Lack of car park the hotel, should provide covered car park area for the drive in guests.