Eastin Hotel Penang

staff courtesy and promptness. room comfort.

The location is quite convenient. Easy to get to my destinations while in Penang especially with the coastal highway.

Near to my office and best to go and hang out near by Hotels and Queensbay Mall and value for money. Stay is good and swimming pool is nice and Breakfast is really good and also accessable to all the buses as bus stop is near by. I strongly recommend these hotel and all my forthcoming trips which will be like every quarter atleast i need to travel to Penang and i will choose Eastin

not a concern or issue - Drinking Water bottles which is given to Guest can be increased to 5 instead of 3 ( I dring lot of water :)

Although its a new hotel, i noticed that the paint job for the walls in the bathroom (where bathroom mirror is) was quite bad. Toilet bowl was stuck - bad plumbing.

Front desk staff should be a bit more friendly.More smiles.

The Band in the Pub is good, staffs are friendly. And the Location is very good! It is located next to a big shopping mall.

Nearby shopping complex, cosy room, free wifi and easy to find.

new hotel

window overlooked roof

The room is fairly well furnished with modern furniture, and a walled flat screen TV. Air-conditioning is very good and the shower water pressure is good too. Bed and bedding is quite comfortable. The doormen and the bell boys were courteous and friendly, similarly the housekeeping staff. Partial sea view is great

Internet service was provided but only limited to local access, which is not good as I could not get my Windows mail. In the end I had to use my own mobile modem. The front desk staff need more training to attend to clients checking in. The lady was just asking for my passport or IC instead of offering help to check me in. The insistence for the date of birth is a real turn off. Housekeeping staff only came around at 5.00 p.m. to clean the room, which was very late, and we've just came back to the room after having been out the whole day, very inconvenient. Room size is much smaller than those we have stayed at Gurney Drive.

Since the hotel is very new, the furnishings in the room are very good. The reception staff were very friendly and we were attended to promptly at check in. Even the staff at the coffee house were very polite and friendly.

The only complaint I have for this hotel is there is only one three pin switch in the entire room which is definitely not enough for usage. It is rather disappointing for such a new hotel. The management should take the trouble to look into this.

Location is good not far from the Penang Airport and the Queensbay Mall is just a walking distance.

Every thing was excelant specially the staff and breakfast.

Since this is a very new hotel I have nothing but praises for it. Hope the management will continue to maintain the hotel as it is now. The variety of food for the buffet breakfast is consumable and the only complaint I have is the soup. Soups should be kept hot at all times. This applies to the soup for the buffet dinner as well. The staff in general are very polite.

The housekeeping staff should be more observant when cleaning the room and they should replace used shampoo, bath gel, cotton buds etc.