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Newest reviews for Evergreen Laurel Hotel Penang

  • Puvanenthiran
      Malaysia
    August 25, 2014

    Front office staff no friendly, no towel upon checkin, only provide one towel upon request. Request for king size bed but only provide twin sharing with joint beds. No standard for 5 star rating, please go to holiday villa and check the bed quality for 4star.

    2.9

  • Sri
      Indonesia
    August 21, 2014

    the sea view from our room

    6.7

  • Wai
      Malaysia
    August 20, 2014

    The location was excellent. With the famous Gurney Drive right at your door steps. Shopping centre near by and variety of restaurants and hawkers selling local delicacies.

    Both the mattresses in my twin sharing room were sagging resulting both my son and I suffered from back pain. Complain to hotel but was unable to get a room change. May all their rooms have the same issues.

    7.9

  • Mohammed
      Saudi Arabia
    August 19, 2014

    Location and staff are good

    8.3

  • Foong
      Malaysia
    August 17, 2014

    The location is very near all the local eateries. The rooms are bit tired this round. We stayed at this hotel for the past 7 years consecutively.

    7.5

  • Nicholas
      Australia
    August 14, 2014

    Big rooms, Friendly staff, decent location, great value

    other end of Gurney Drive.

    8.8

  • Siti
      Malaysia
    August 13, 2014

    About decoration and welcome tea

    Toilet.please give more water to toilet and install pipe for it..

    6.7

  • Roslin
      Malaysia
    August 12, 2014

    The hotel is very nearby to town area

    The room not very clean. The toilet very smelly.

    5

  • Margaret
      Singapore
    August 12, 2014

    Hotel was clean and staff helpful .

    8.3

  • Ahmed
      Saudi Arabia
    August 8, 2014

    Many things such as the service quality, sports facility including swimming pool and breakfast.

    Nothing

    9.6

  • Anonymous
      Malaysia
    August 8, 2014

    Location

    the hospitality service provided by the front office staffs and the assistant manager on duty

    4.6

  • Rosemary
      Malaysia
    August 6, 2014

    This was the 2nd stay at the same hotel after a very memorable one on our 1st visit a couple of years ago. We weren't too happy with the room given to us as it seemed not as spacious. We chose this hotel because of the spacious and comfortable rooms. The assistant manager bent backwards to make us happy and we finally found a room that was to our liking. The concierge staff were also very helpful.

    Nothing

    7.5

  • Syed
      Malaysia
    August 6, 2014

    I liked the location which is nearby Gurney Drive & my hometown. Staff was friendly and helpful.

    Some of the furniture is a bit outdated and are due for replacement. Parking space is very limited especially if it is peak season.

    5.8

  • Lau
      Malaysia
    August 5, 2014

    We were stay this hotel for two night, first day is very good, full facilities and others.The staff say is we were finished the facilities or clean the room, all will replace back, include food and soft drink and others. But the 2nd day the worker do cleaning of the room, when we back to hotel take a snap, we found that the facilities is not same. Less a pillow, and some facilities is not in the room.

    7.1

  • Max
      Malaysia
    July 31, 2014

    Flexible for drive n easy.

    9.6

  • Chooi
      Malaysia
    July 31, 2014

    Take long time to check In

    7.5

  • Deborah
      United States of America
    July 31, 2014

    View is nice. Fantastic Gym facility but the towels smelled rank.

    Noordin Mews is so much more personable.

    7.9

  • Anonymous
      Singapore
    July 29, 2014

    The hotel location which is convenient.

    They should provide a shuttle service to town & Gurney drive food centre.

    6.3

  • Sai
      Malaysia
    July 28, 2014

    The room was excellent, in good condition and filled with thoughtful amenities like iron, ironing board, laundry basket, things you expected to find in hotels which charged higher prices. Location was great, many rooms were sea facing. Definitely worth the price and stay

    none

    9.6

  • Kwong
      Malaysia
    July 28, 2014

    Service staff at coffee house are friendly and helpful.

    Bathroom cleanliness needs improvement. Installation of Bidet (water spray) would be useful. Should have extra pillows.

    6.7

  • James
      United Kingdom
    July 23, 2014

    Good Price

    No Papaya at Breakfast Buffet!!!

    8.3

  • Anonymous
      Singapore
    July 22, 2014

    Price is good for 5 star hotel.

    There are two types of deluxe room? One small and one big?

    8.3

  • William
      Singapore
    July 20, 2014

    Size of hotel rooms

    They force Guests to take higher cost executive taxis at a fixed cost which ends up being even more than the already high metered charges. I was about to take the normal metered taxi when they stopped me. They said a taxi had already been called for me. I then waited and an executive taxi came. I said I didn't want an executive taxi but they assured me the charges were same as a normal taxi. They told me they negotiated a price of RM17.00 for my destination. The Cab driver told me in confidence that he had to pay the hotel people as they can get tourists to pay exorbitant prices to take their cab. The cost of the metered fare (which starts at double the normal fare) to my destination was RM14. I had to pay RM17. I believe the staff gets a cut of the RM17 as the reception staff told me that the fare was RM17,00. This is clearly collusion to cheat unwary tourists. This left a sour taste in my mouth. I hate being cheated!

    5

  • Yeow
      Singapore
    July 19, 2014

    friendly & helpful staff, good spread for breakfast buffet

    1. lobby lounge/bar...... the ambience is too dark & smoky, so we couldn't stay for drinks & listen to the band 2. Room TV...can get only 1 channel Astro Star Movies

    7.5

  • Terence
      Singapore
    July 17, 2014

    The room was clean and towels and bed sheets smells good. The bed look so inviting. We love the swimming pool and it was so clean, we stay during the quiet period. So near to shopping mall and good hawker food within walking distance. Car park arrangement was excellent, we didn't had any problem parking and retrieving our vehicle.

    We forgot to include breakfast for our room booking. The food on first day ran out and was not replenished on time. We forgo some of the food which had empty bowls.

    9.5

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