The Gardens Hotel & Residences

poor service, no car park, small breakfaast area, too much entrance to hotel and no security there. singapore car can park at outside lobby whole nigth, malaysian car cant park even 10min.

Hotel's convenient location for shopping, dining and relaxation.

Pool is too small and gym bare and not inviting

excellent for shoping

wish it was closer to the city

The service was impeccable. Was given a fruit basket by the executive housekeeper within minutes of arrival. The staff were friendly and ever so helpful. Check in process was quick and painless. The buffet selection was more than sufficient and the bathroom was bigger than average.

The room service menu was a bit pricey but there are plenty of options for food by the shopping mall so it did not bother me.

Non-smoking in the entire hotel, a very well maintained toilet in the shopping area beside the hotel for hotel guests only or pay RM5 to enter. Toilet is clean and towels are refilled almost instantly. There is a staff standby inside to assist. I did not sign up for breakfast in the hotel as there are alot of food outlets in the shopping mall. Toilet is very spacious with wardrobe also inside. Right beside the bathtub is the shower area so you don't have to step into the bath tub to shower like most of the other hotels. Room is pretty spacious. Pillows are soft and fluffy, bed is firm. What I would expect in the five star hotel and I was not disappointed.

The swimming pool is not so "children friendly". It is pretty small. The fridge was not working and the yoghurt (6 small paks) which my son bought was all spoilt when we realised the next day it was not cold.

my stay was fabulous. i was in an executive flr, and the room was more than what we expected. i liked the servive of the staff. gym n pool were good although it would be nicer if they can extend their pool timings later than 7pm. overall gardens was excellent. i will highly recommend this hotel..

Staff seemed honest and tried to help us find deals. Note, You ask, "Do you think guest reviews about this hotel on our website accurately reflect your experience there?" As I didn't read the reviews, I must answer this question incorrectly.

Booking.com's price was great, but the typo indicating late check-out until 18:00 caused a little inconveinence when the Hotel said that Booking.com made an error. They still however extended our check-out until 14:00. (Up to two (2) hours past their (actual) standard 12-13 check-out time.) Great service (save one employee)

car parking was not free to hotel guest!

It was a fancy hotel with an excellent buffet that was included

It was a litte far from the golden triangle, there was mostly only shopping in the area.

Convenient location for shopping

The first impression was horrible ! Valet service service was totally unprofessional and made the first and parking your vehicle is a nightmare in this place. None of the staff can give proper directions to the parking and valet is the only way you don't have to walk around the shopping mall finding your way to the hotel. I find it a shame that while some staff did present themselves as employees working in a 5 star establishment the frontliners at the lobby entrance totally destroyed this image and failed to attend to a customers needs. If you have to drive I seriously do not recommend you stay here

Excellent Service provided by all staff. My 1st choice hotel in kl.

We found the hotel very comfortable, a little disappointed with the Executive Floor canapes, service was great, but the food was a little stale. Perhaps because the time is stipulated 5pm-7pm you could arrange for canapes to be fresh and warm? We still had a very enjoyable stay. Well donr.