Golden Palm Tree Iconic Resort & Spa  

Room were absolute.y beautiful. Dining area were well located.

It was too far away from anywhere, they need a shuttle bus,. Food seemed to be geared to Japanese. To many young Japanese outside smoking to be able to go to the seating near the swimming pool, so we didn't use it. A long walk in heat to pool & dining .

nice view..superb services..

very far parking lot..but they did provide continuous shuttle van.

The unique resort above sea and the palm tree design.

The room air conditioning was not so effective as it took one day to cool the villa. The Astro was also hangging from time to time. I also noticed that there were many flies at the dining area where we had our breakfast.

Location of the room, view from balcony. Feel privacy in the resort.

Food must include

I am expecting a very high-end type of hotel due to sky-rocket kind of price. I have to cancel my family trip to Disneyland Hong Kong at the very last minute even I have paid all flight n hotel expenses. As replacement, I want to impress my family with a cosy local holiday. Guess what I get? 1. Smelly bathroom???? 2. Got to wait more that 15 minute for shuttle from parking lot to hotel 3. Far below expectation kind of facility. 4, So-so kind of service 5. We we chase by the Napalise/Bangladese security guard who keep asking us if we are staying in at the hotel. All staff must regconise their customer. Don't ask stupid question. Please go and learn fr Four Season Hotel how they train their staff to provide the best service to customer. Go to Sand beach hotel in Penang and learn how they provide facilities for the whole family to enjoy their stay. I am telling all my friedns and family not to waste their big money at Golden Palm Tree. I spent RM15K +++, but we don't remember anything good for us to tell friends and family about our vacation except those bad experience. I am going to write about my frustration and blast e-mail to all my contact. Good luck

Facilities

Beach water is not clean for that it seems not tobe on beach resort

My candle light dinner inside the room.

基本上什么都喜欢..^^ 尤其值晚班的华人男Reception,态度服务快又好..

在5-5-12傍晚7点左右的女接线员很差..我打了三次电话,都完全帮不到忙!! 最后要我自己走回Reception counter询问才能解决我原本预定好而去到却说我没预定到的烛光晚餐....扫兴!! 另外我很好奇为什么5星且房价这么高,为什么会没有浴缸?! 最后就是海水煞了点美感

اكثر شي هو موقع الفندق وشكل الفندق وما حوله من مناظر خلابه

عدم وجود مطعم عربي او مطاعم وجبات سريعه مثل (ماكدونالدز.......)

休息的好地方。

الخدمات جداً سيئة طفت الكهرباء من الساعة السابعة مساءً الى الساعة التاسعة والنصف من دون اي اعتذار ولم يصلني اي شعار بالابلاغ عن العطل للاسف ادارة غير جيدة

لا يستحق السعر المدفوع الخدمة جداً سيئه الاكل جداً سيئ الغرفة أثاثها مستهلك لا انصح أبدا السكن فيه

بصراحة الفندق يصلح للعرسان وبعيد عن ازعاج المدينة وحق شهر عسل وخدمتهم مره جيدة ونظيف الفندق