Hotel Grand Continental Kuala Lumpur  

The room is clean and make us comfortable to stay in, the swimming pool is clean.

This hotel need to do something about their foods. Their breakfast totally sucks. My kids can't even finish up their cereal. For me I can't even put the Nasi Lemak or noodles twice into my mouth. The reception counter staff should put more smile.. They really looked like a robot and don't even dare to look at the guest face when talking..

The Hotel is a 20 min walk from the KLCC and there is a HopOn-HopOff Bus-Station next to it. We enjoyed the clean Outdoor Pool on the 11th floor with really nice view of the skyline. The staff is well organized and help you in any case of inquiry.

At our Check-In at midnight the reception staff was quite unfriendly, the breakfast buffet is okay but not very rich in european standards.

Nothing except its location and its old history of great hotel.

Front desk. The worst hotel in customer service.

Variety of breakfast

Parking not connected with hotel. Need to go outside of building and re- enter hotel using main door.

Breakfast okay, many Indians stay at this hotel. Breakfast offers fresh fruit, toast, cereals and a lot of warm things that vary every day, E.G. lentils, hash potatoes, beans, rice, sausage, Chinese stir fry noodles, waffles, pancakes, chicken nuggets etc. hotel has a pool and is close to train station Sultan ismail which is only two stops from city centre.

Rooms were smelly from previous smokers and smelled like dust. The hotel is tidy but just old ( more than 30 years). The beds are very soft, so sleeping in a double bed is not that much fun for friends... Sourrounding is a bit strange, weird people walk around in the evening and portier told guests were rubbed outside before. So be careful with your bags...

Our room's view which was twin tower and kl tower

They charged us extra because of the room with good view , breakfast was not excellent it was just fair

My grandkids loved the swimming pool. We enjoyed the shopping which is close to the hotel. And also we got free breakfast when we booked the room.

Location, swimming pool

This place charging for their rooms more than they should. Its an old hotel, rooms terribly small, bathroom horrible, tv channels make me laugh, internet slow. For the price what we paid we should have had a better place! Try to avoid the grand continental hotel

No air-cond in room and even the corridor.

Location, cleanliness

We stayed on 22nd 23rd night and check out on 24th morning and kept our luggage with the lockers. It was a pleasant trip for us with Continental Hotel.

Hotel does not provide bus / train tickets or other services

Entire Lobby including Door keeper, Reception, Restaurant, Lifts etc.

Room facilities were nowhere near to the level of the hotel. Apart from old furniture, rotten bathroom, sagged mattresses, I experienced following specific difficulties. In a season of summer, when I checked in the room, I found one window handle was broken. I was not able to close the window therefore room became terribly hot. On calling house keeping, technician bolted the window permanently. AC was terribly poor. House keeping suggested me to wait for minimum one hour before telling anything about AC's performance. Lukewarm water was coming in taps. House keeping tried to convince me that it is hot water only. The charging socket was not working. House keeping took 10 ringget deposit from me for providing an adaptor so that I can charge my mobile on TV's socket. With free supply of tea and cofee, when I asked one more suger sachet, room service asked me to pay 3.5 ringget.