Grand Continental Hotel Melaka

We liked the 2 queen sized beds which could easily accomodate a family of 4 comfortably.

The pool did not have any towels and was also not able to provide any extra towels. They could also improve on the breakfast items for example have a smaller range but better quality. As feedback, the coffee was very diluted, the margarine quality was terrible. The Asian food spread was acceptable.

Good nice room.

Breakfast menu should improve.

The bed was comfortable. The toilets were clean.

The hotel is old. You can't adjust the airconditioning in your room. So it was freezing. I asked the hotel staff to do it for me.. But they didn't do a very good job. Some of the towels had stains on them... Breakfast wasn't very good. The lights were quite dim, but that may be a personal preference. Also, the walls are really thin.

The location is ideal as I had to attend a function at the edge of Melaka town. Moreover, it's good distance with Jonker's Street. As I've stayed before in Grand Continental, I am sort of a loyal person who'd like to stay at the same place for the reason of familiarity. And the price is affordable.

Being a hotel and a customer oriented industry, the hotel may like to review it's training of it's staff on customer service. They hotel could strive to make a difference and deliberate customer service experience.

lousy, only few parking slots, centralised aircon therefore our room is freezing, the room is not clean

The bed is clean and the hotel staff are helpful.

Not possible to adjust the temperature of the air cond. Transportation is not convenient as we need to wait long for the taxi (phone call made by the hotel staff). The breakfast was not good. There was an insect in the jam.

Very surprise with the services. Comfortable of accommodation and variety of buffet.

There is no signboard to the hotel and the hotel light is a bit dimmer. Customer will not easier to find the hotel.

It ok seen it is near to main town

One thing that was a bit difficult was parking space is very limited and no security parking at the back.

Nothing outstanding about the hotel but a decent hotel with decent service and decent staff in a good location.

Automatic cooler with big compound in the room

No free wireless...the bed and the blanket has dirty brown stains on which was not well clean off.

Nothing special in particular. Good view of the surrounding buildings, and next to an old church (St. Peters) - added bonus.The bathroom facility was adequate and the facilities were in working order.

The cars parked at the parking lot was haphazard and many were were taking up 2 parking slots. The reception got my room wrong i.e. standard instead of deluxe, and when I enquire whether it was 2 queen size beds or 1 king size bed, i was not asked whether I could upgrade. I did not find a thermostate which would be a good thing to have.

Near to most of the place for good food, good shopping. Its convenient to move around.

Parking is quite limited, may be it is due to the holiday season

Despite the condition of the hotels that is bit old, the staff and the location are great. They are very friendly and welcome us warmly the moment we step in. Thank you so much to the staff. Location was good and very accessible to the tourist attractions.

To renovate the toilet as in some room especially mine the toilet bowl is really worn out. Breakfast was good and eventhough the hotels are fully book the staff manage the crowd well.