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No 73, Jalan Raja Chulan, Bukit Bintang, 50200 Kuala Lumpur, Malaysia – Show map
|Special Offer - Club Double or Twin Room|
|Special Offer - Suite with Club Lounge Access|
|Deluxe Double or Twin Room|
|Club Double or Twin Room|
|Suite with Club Lounge Access|
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1161 verified reviews
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Hotel Istana Kuala Lumpur City Centre's staff speaks: Malay, English
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Outdoor Pool, Outdoor Pool (all year)
Golf Course (within 2 miles), Racquetball, Sauna, Fitness Center, Spa, Massage, Hot Tub, Nightclub/DJ
Food & Drink
Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Elevator, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged MYR 92.80 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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We were celebrating our 7th year anniversary and was given a free cake upon check in. Check in was a breeze and the front office - Allimay was very helpful. Location is great. Near to pavillion/starhill/lot10/farenheit 88. Room is clean and large. Bathroom is huge and water pressure was great
everything was perfect
Helpful staff, good facilities in a good location. Superb value for money. I loved the welcome fruits!
in KL city central region, good location, next to subway, close to twin tower. u can actually see the twin tower from the hotel
Location excellent - quiet yet few minutes walk to all bars and restaurants, monorail, shops and KL tower. Public areas - lobby, lounge, bars, pool, restaurant all worthy of 5* Staff super attentive
Away from public areas ie corridors and bedrooms, decor tired and in need of livening up. room cleaned at 4pm one day and not at all the next until reported at 6pm. very oricey drins in hotel bar - average £8 a drink
Staffs were generally very friendly & helpful especially Ms Audrey & Ms Lily of the premium lounge.
The suite not to our expectation. The contains in the room is the same as that in the deluxe room except additional of the sitting room. Food choices at the Lounge is limited as compare to the restaurant / cafe.
Room is big & nice.
We had to wait for our room as there was a big group that have not checked out even it was abt 2pm already!!
Breakfast was good.
We were first given a 4th floor room. We discovered the water in our room was yellowish and dirty. We complained and we given a 12th floor room. Water was ok for the first night, but we discovered it to be very dirty and yellow the next day. The staff had the cheek to say it is normal and safe to consume. We packed our bags and left immediately because they cannot guarantee clean water even when they offered a 3rd room.
Location is on prime area.easy access to shopping complex and plenty eatery location.toilet is good.aaaaaaaààaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
My room 1116 was a bit letdown due to failure of lightings.the main cause was a spoilt entry card slot which suppose to open the lights once insert card into slot.i do not complaint to maintenance since there is other source of lighting from wardrobe
It is time to renew the hotel, carpets and furniture are very old
Have stayed here before great location near monorail and bukit bit tang shopping mall, fantastic breakfast lively pool everything is kept beautifully clean will always stay here our room had a great view if the petronas towers
On 5/12 at 11.45 called the front desk and ur staff a guy attended to my cal.He shd be awarded as he went miles to make up to me for not receiving my cake.Staff was on night shift .Pls do reward him for attending to his guest so well.
The airport in the room was not functioning.Also ur staff forgot to give a birthday complientary cake to me as was my birthday.My main reason to come there was celebration with my family.My kids were very disappointed as I did not get to cut my cake
We are satisfied the stay esp the service and also very clean hotel.the breakfast was good esp warm welcoming by chef Zamri,the housekeeping also efficient..will be back for the next trip.
Staffs are friendly and cooperative.
We enjoyed every moment of our stayed !! Indeed it was a very good hospitality !! ❤️
bar at reception is a bit noise
i am not happy with the hotel policies in the sense that i only did a reservation pending my visa issuance but to my disappointment the hotel only took my money in the sum of naira 150,000 of which i never had the chance to be in d hotel upon all effort to convince the hotel that the embassy in Nigeria delayed my visa...but all is in the hands of God who frowns at he who hurts a fellow human being....
I like the size of the room, location, breakfast and entertainment in a lobby. Quality of services, facilities was good however for non smokers it's disturbing to enjoy a meal in a smoke of the cigarette. However, I like this hotel and recommend for anyone willing to stay in a nice place right in a downtown.
Hotel staff did not left feather pillows in my room. I wouldn't expect in a 5 star hotel highly allergic filling of pillows, duvets and pillows. I was also shocked that smoking was allowed inside of the hotel. It was very very disturbing sitting in a cloud of smoke in a lobby or during the breakfast.
staff very kindly
the facilities not good
Close proximity to KL city centre Excellent breakfast
Check in was time consuming even though I was the only person to check in at that time. The staff seemed confused The room was spacious but the furniture were very old. The kettle was deformed and took ages to boil 2 cups of water. The main plug point was not working The hotel kindly arranged a tour to Batu cave @ MYR 85/ person, but the car they arranged was in a poor state with badly torn seats and I was literally sitting on sponges and springs There was also a small cockroach to greet us in the toilet In conclusion I paid 5 star rate for a below par accomodation. I would not recommend this hotel
Mostly comfortable as always.
-Tv remote cover was very loose. Cover comes off every time we picked it up. Housekeeping staff or management should check for and replace items in the rooms if they were found to be faulty. -Flushing system of the toilet was satisfactory. The water replenishment in the tank was slow and mostly did not quite fill it up and we had to manually pour in water into the tank.
Good comfortable room,huge bathroom, beautiful lounge area, garden and pool. Food fairly good and service very friendly and welcoming.
Little useful information in the room or at the reception desk about the hotel, facilities etc. I had to ask about everything. The wifi, where is the breakfast, optional tours etc. I was left to find out everything.
Extremely friendly staff, had a warm welcome, nice location
The room was very cold, we had to put heating in and in the night sometimes noisy (cars, pub in front of hotel) We ordered "a la carte " : the food was ok but cold
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