Mandarin Oriental, Kuala Lumpur  

I stayed there with my my family over 2010/11 New Year's Eve celebration, and had the most spectacular view of the fireworks display at the struck of midnight from the comforts of the hotel room (park view). If you are ever going to celebrate the eve's there, try room 2301, the display came up to at least 20th floor. Okay, back to the room. As I am a frequent traveler, I would rate mokl room as one of the better ones (hovering a- to an a). It was clean, neat and very comfortable and I could see that many information booklets were left there for newbies in kl. Of course, the service provided were warm and nearly personalized. Comparatively, mokl to me is better than mosg, Orchard Rd, though they are from the same chain of hotels.

The rates were pretty steep but it was for NY's eve celebration, so I guess that was alright.

Very nice hotel, very nice staff, good location and very good food in the Mandarin Grill restaurant.

Nowadays Internet access is like hot water access: it should be included in the room price and even more in a 5* hotel!

The Club level service package... the professional staff. meeting all your needs and expectations with a smile.

Mostly excellent, of course some small things not superb. I didn't like the quality of pillows! spa was average (perhaps as my expectation was high), view for the New Year fire works was fine, but not perfect.

Absolutely faultless I have stayed here many times and could not think of any reason to stay anywhere else in kl

The location. Right behind the Petronas Towers, adjacent to one of the biggest shopping centres and just a short walk away from the shopping hub Bukit Bintang

The road from the hotel that leads to Bukit Bintang is not very safe for pedestrians. While walking back to the hotel late evening (11pm) we saw 2 bikers snatch a purse from a lady and later got to know that such incidents were common in that area.

The staff is well trained and considerate

Its great great location cannot be neglected. Practically next to klcc twin towers. The hotel itself is amazing.

Wifi is not free inside rooms, however its not always a bad thing to pay for what you want.

The best location in kl, will choose the same hotel again and again

The pool area is excellent & looks onto the park. Constantly given iced water at the pool. Staff throughout hotel very good & friendly.

Quality of service and facility

Little bit pricy

Very convient. It's near a subway station. Very close to the twin towers. Staff are friendly.

The location is nice in front of twin tower, the breackfast and room was nice ,but the bathroom is lettle small.

The view and location were good and the room was large

It was very shabby. The air conditioning did not work well and they were unable to repair it for us. The shower drain backed up, again, not sufficiently repaired. The sheets where never changed (I know this because they had marks on them like they had been run over by the wheels of a cart). One pair of the slippers they provided had clearly been used. There was a thick layer of dust inside the closet, on the lower shelf of the night table, and a few other places we wanted to put things. The carpet had tons of stains all over it, which made us feel we needed to wear shoes or slippers at all times. The bed was really uncomfortable and had a few layers of folded up sheets under the fitted sheet. Not sure if this was supposed to be for comfort or cleanliness, but it made the bed really lumpy. The mattress was really old and saggy. More like 3 star hotel than 5 star, and certainly not up to mo standards. Very disapointing.