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Newest reviews for Nilai Springs Resort Hotel

  • Anonymous
      Belgium
    August 2, 2014

    Good location to relax nearby the AirPort

    Technical maintenance of the sanitary (wc, bath, shower) could be better (everything is a bit loose)

    7.5

  • Kee
      Malaysia
    July 30, 2014

    Staff hospitality no good

    5.4

  • Steve
      Singapore
    July 2, 2014

    Rooms nice Pool is great Staff very friendly This is by far the best hotel in the area, you feel like you are in a resort and not 20 mins from KL

    The place gets booked up when Sepang has an event so you have to remember to book early.

    7.5

  • Noorayanti
      Brunei
    June 24, 2014

    spacious bedrooms, nice swimming pools for the kids, near golf course for my dad, shopping for textiles close by not too far from KLIA

    no carpets in the room, old furniture (no LED tv), need to slam the door shut to kill the alarm (very annoying) need to have transport to go out from the hotel to shopping areas (not walking distance)

    5.4

  • Anonymous
      Malaysia
    June 10, 2014

    Water play park and hotel room

    breakfast menu

    7.5

  • Mohamed
      Malaysia
    May 20, 2014

    The water park facilities

    The reception for check in and check out services

    6.7

  • Arief
      Indonesia
    March 25, 2014

    electricity connector must be buy, hotel should provide for free and give it back when we check out to the receptionist

    6.3

  • Anonymous
      Malaysia
    February 7, 2014

    none

    staffs's attitude was unfriendly, not really helpful i was having problem with my room, being locked outside, called them couple of times, nobody attended to me. Thereafter, i requested to change room, my request has been rejected due to very lame reasons given by them, "our hotel is FULL!"

    3.3

  • Nin
      Malaysia
    February 6, 2014

    The pool....It was heaven for the kids.

    Nothing...

    8.8

  • Zazawati
      Malaysia
    February 3, 2014

    Too expensive for a not really quality deluxe room that i had. Two times called for room services to fixed two facilities which are not in good condition.

    5

  • Alex
      United Kingdom
    January 1, 2014

    A bit weird because people don't go on holiday to Nilai. People just stop here or use it when visiting their kids at the uni. Decent enough place, if a little pricey, but given that it's basically a hotel ON a golf course, I guess that price hike is expected. You charge what people will pay, after all.

    7.1

  • Mazlan
      Malaysia
    January 1, 2014

    Nice room, friendly staff & nice pool for those who bring family with young children.

    Quiet far from town.

    7.1

  • Anonymous
      Malaysia
    December 30, 2013

    Kids wading pools.

    No tissue in the room and no safe box in the room.

    5.8

  • Wong
      Malaysia
    December 1, 2013

    A bit far fr town..drive alone at night to hotel very lonely along the road

    6.3

  • Zuraini
      Malaysia
    November 27, 2013

    My children loved the pool. I like the room service and the facilities.

    8.3

  • Rushdan
      Malaysia
    November 5, 2013

    facilities is excellent, good for family outing

    none

    8.8

  • Sadik
      Malaysia
    September 25, 2013

    pool very child friendly

    not much choice on food

    7.9

  • Murugan
      Malaysia
    August 14, 2013

    Staff are friendly except nigh shift front desk staff

    - Air cond maintenace is very poor untill we changed 3 rooms. I got their maintenace take out the duct filter at mid night in order to have FAIR aircond flow. - Kids pools are not clean and not in service condition.

    5.8

  • David
      Malaysia
    August 13, 2013

    The hotel itself was lovely and we had a large bedroom with large bathroom equipped with bath tub, separate shower cubicle and toilet. Bar is very pleasant as were the Staff Indonesian young girls. Unfortunately with very limited English.

    Everything else about the hotel. This place does not even equal 1 Star never mind 4! We chose this hotel because of having a choice of Restaurants a Coffee Shop plus a Restaurant Serving Japanese, Thai and Korean food. Bar and poolside food. WRONG. The Azuma Restaurant was closed evidently due to the Japanese Chef having gone back to Japan! Neither Booking.com or the Hotel informed us of this when booking and there was no notice in the hotel of this restaurant being closed. We found out on the Thursday night when we went to have a meal there. Then one of the many Managers told us this restaurant would be open again on Saturday night - not so! Another Manager said he would arrange for his Private driver and car to take us to a Chinese Restaurant - again not so. We were taken in the Hotel bus with 6 other passengers to The Giant Supermarket and a run down Food Court, but no Chinese Restaurant. We ended up eating one of the worst do it yourself Thai meals we have ever experienced. The Resort itself is completely cut off so not easy to go out for a meal. The menus are exactly the same in the Coffee Shop, Bar and Poolside and the food is extremely mediocre. An absolute disgrace for what is supposed to be a 4 star hotel. None of the young waiters and waitresses are trained and their understanding of English is minimum or not at all. We never had our food served together and in fact, I had to send my steak and chips back as they were served cold and no steak knife. My husband's order had never been given to the Chef. 30 minutes later he got his order but I never got my steak and chips so once again for the 2nd time had to eat a snack in the Bar. Naturally refused to pay for my meal. Next night was the same we ordered the same snack food as before as was the only thing we could eat from the menu. However, first of all we had ordered two starters followed by a tuna toasted sandwich with chips. The tuna toasted sandwich came untoasted and cold chips.

    4.6

  • Anonymous
      Malaysia
    August 13, 2013

    Some of the swimming pool and jazcuci was no function . The staff said pump was problem . Since the swimming pool was problem , they should gv some rebate or others . My son very upset since he know cant play the swimming pool sliding .

    6.7

  • Sheila
      Ireland
    July 24, 2013

    The staff were very incompetent. Our dinner for six people took two hours to get delivered to us and it came in ones. Absolutely disgraceful, we complained and weren't even offered a complimentary drink. Very very bad for a four star hotel. Would never recommend it to anyone or ever return to this hotel.

    4.6

  • Ashraf
      Saudi Arabia
    July 11, 2013

    Swimming pool.. golf

    Everything

    2.5

  • Yu
      China
    July 3, 2013

    nothing good.

    2.5

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