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TB-00-01 1Borneo Hypermall Jalan UMS, 88450 Kota Kinabalu, Malaysia – Show map
|Standard Twin Room|
|Standard Double Room|
|Superior Double Room|
|Superior Twin Room|
|Executive Double Room with Executive Lounge Access|
|Executive Suite with Executive Lounge Access|
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152 properties in Kota Kinabalu
Including hotels, apartments, villas and more.
306 verified reviews
They speak your language
Novotel Kota Kinabalu 1Borneo's staff speaks: Malay, French, English
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BBQ Facilities, Outdoor Pool
Pool Table, Bowling, Fitness Center, Spa, Massage, Hot Tub, Karaoke, Kids' Club, Evening Entertainment
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and charges apply.
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, Shuttle Service (free), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Shared Lounge/TV Area, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Designated Smoking Area
Malay, French, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 16 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 306 reviews
Value for money
Show reviews from:
Grand Borneo Hotel is in 1Borneo Hypermall, Sabah’s largest shopping mall. The stylish accommodations has a grand indoor pool, 2 dining options and modern rooms with free internet.
Score from 304 reviews Good
Horizon Hotel, with its modern architecture, presents a pleasant complement to the seaside town of Kota Kinabalu.
Score from 762 reviews Good
Featuring a fitness centre and open deck with outdoor pool on the rooftop, Sky Hotel offers air-conditioned studios and apartments with free WiFi and plenty of space.
Score from 16 reviews Very good
The Dreamtel Kota Kinabalu is in Kota Kinabalu, only 215 yards from Atkinson Clock Tower. With stylish rooms with carpeted floors, the hotel also provides free Wi-Fi access and an in-house restaurant....
Score from 1191 reviews Very good
fast & efficient service by reception staff
the condition on the room was not maintained well, amenities incomplete and not in working order. housekeeping also did not make up room, even when requested
The room is quite good. Bathroom also good.
The air conditioning is hotter than I expected. Nice location and fair room condition bu slepping with that type of air conditioning make customers feel less. Just like stay at lodge or backpackers inn. Tq.
Room setting is comfortable with a king-sized bed overlooking the mountain. Has a bath tub with see through glass makes us easier to monitor our children playing inside the tub. 1Borneo is a shopping mall that is easily accessible.
Rented a car for self-drive to Mt Kinabalu but only realised that the hotel does not have its own carpark. Managed to find a parking at last but have to pay RM8 for a day park. For people who are travelling with young children or senior citizen, it can be quite troublesome due to its parking problem.
Nice, spacious & comfortable room. One Borneo shopping mall is just next door.
1) staff could be more friendly 2) pillow were too soft 3) Far away from city center & the traffic jam during peak hours don't do any better. 4) Very minimal toilet ameneties
Tired need of upgrade. Not what we were expecting from Novotel.
Just a door step away from the hotel we can find shopping place and dining
A bit far from KK town and had to spent RM60 return taxi fare
Breakfast Fast check in and check out
No slippers WiFi SO SLOWWWWW Cannot connect most of the time
Nice look of rooms. Good breakfast.
Arrived at hotel late past midnight. Was looking forward to a good night rest as we had to be up for our hike the next day at 6.30am. Front counter took awhile to locate my booking, there was price discrepancy between what was stated on booking.com and on the signed bill. Problem took awhile to be resolved so I asked for it to be settled next day as it was getting late. Took the lift up and realized we were placed on a non smoking floor. Arrived in room and decided to bear with smell. As we walked in we saw a dead cockroach in the room. Stepped into the shower and the bathtub drain cover was jammed not allowing water to drain. To add to that the hot water was not functioning well, had a cold shower. Decided to call up reception and make a fuss as the shower area was flooded and could not sustain morning shower the next day for the both of us. After kicking up a fuss, they finally agreed to give us a new room in a higher floor. Thank God the shower was functioning there. Finally could go to bed at 2am to catch few hours of sleep after sorting out the mess.
comfort and location
no free parking
the floor was not even, like it was coming off... the headboard lampshades were remove, like it was in the middle of it being renovated... I would not pay for this room at 300SG$ at this state... why would they even book their guests in room 1822 if it was that bad...
It is convenient to shop in the mall at the same building
Isolated from other places in the city
It was night so I couldn't see the place clearly The wake-up call and early-morning taxi to the airport were on time
I was on a let-night stopover, NOVOTEL is too far from the airport Room was shabby Bed was not comfortable Air conditioning did not function properly and was noisy TV would not turn off
The staff responded very well to my needs. I was offered a quiet and spacious suite with a nice view.
good n helpful reception.
littered wall panel.no hair dryer.malfunctioned kettle.partially exposing curtain.
i made a call to the housekeeping and the respond was very quick . thank novotel .
no at all
Bathtub, bed, the burger,operator is very helpful and housekeeping is very fast to response our needs.
Pool side no towel, the bath towel very smelly even change to another new one the smell still there. The window and door could not close properly. The room was not very soundproof.
Location and cleanliness
Noise during the night from staff using the staff stairwell to deliver night time meals during Ramadan.
The room needs to be updated. Bathroom very old.
Room worn, dirty. Plugs and TV not working properly. Noisy guests. Careless staff with poor English. Poor breakfast. No meter taxi around.
The air-cond is not cold and there is no sofa in this spacious room.
1Borneo Hypermall is nearby, convenient internet/wifi
hot water flow is weak in shower
Attached to 1Borneo Shopping mall
1- if u purchase via booking.com, you will need to forward the email to the novotel email upon check in. This makes slow check in process 2-gym available in the mall only open 10am to 10pm 3- No Movie channel provided. Sports channel also didnt cover FIFA world cup.
Friendly staff, free WiFi in room
Not adequately cleaned (strands of hair in toilet and even pillow), lack of some basic amenities such as toothbrush / shower cap / cotton bud, no complimentary car park
Spacious and clean room
No dedicated car parking
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