Unfortunately there was no hot water to which we complained but this did not change. The quality of the towels was not good with holes and rough edges.
The lifts were an absolute nightmare, key cards did not work, one lift broke down with a member of our party in it for 30mins, the doors close quickly and hit me leaving a large bruise on my arm. The key cards had to be reset several times as they would not work in the doors.
The Internet in this day and age should be free, if McDonalds can do it why can a hotel not when attracting business clients. Even after paying for it we could not connect to it.
Lovely spacious room, comfortable bed and clean new linen, large bathroom with a walk in shower, sofa and desk.
Nice outdoor pool area, large jacuzzi but a large step in which we found dangerous and the water was cold.
Good welcome from the staff on the door, reception staff were slow but polite. Lobby, bar and café areas were very nice apart from the huge step up to the bar area which was ridiculously high.