Grand Millennium Kuala Lumpur  

The location was perfect for shopping next door to the Pavillion mall and a short walking distance to Lot 10 and Sungei Wang. The breakfast was also up to expectation due to the wide variety available. The maintenance staff and bellboys are very helpful.

The rooms on the 8th floor are old and dusty (beware for those suffering from allergies) and badly in need for upgrading. The bathroom smells and have moulds in every corners. The beds are not fixed on the floor and stands on unlocked wheels and moves when you try to sit on them. The front desk staffs are not helpful at all and urgently require customer service training. There are too many bell boys standing in the lobby and staring at your shopping bags and not proposing a helping hand.

Close proximity to the huge shopping mall, Pavillion and other malls at Bukit Bintang.

Bathroom and tea amenities was not replenished daily. We are not sure if the bedsheets were even changed because we noticed the same dirty spot on the duvet for a couple of days. No morning newspapers given throught out our 6nights stay.

The location is perfect near shopping malls,wide varity or restaurants and leisure . The breakfast is very good

Furniture littel bit old , poor varity of tv chanels.

Location

In the night time ,bedroom is very noisy!because the hotel near the bar!

Very central and excellent location for shops, food and sites and in all respects an interesting, pleasant and comfortable place to stay. Rooms are up to date, spacious and well serviced. Breakfast is outstanding and a good start to the day. Wonderful staff, great value and highly recommended.

their service very nice

nothing

The Club Lounge is fun.

The Spa and Sauna/Steambath area filthy and disgusting. Badly need a renovation. Even though we booked the Executive Club Lounge we didn't get check in at the Club Lounge. We had to wait 1 h for our luggage to be delivered to the room. We were not escorted to our room. They are to popular, the staff can not keep up with the demand which is a shame. We couldn't book late check out as well: 'Sorry Sir, we are soooo busy' - Great for the hotel but a bad argument for the guest. Location is great but service not so great - rooms are ok, nothing special. For the price we paied its sort of expensive - doesn't blew our mind.

Hotel staff Services / facilities Cleanliness of your room Comfort Location it is very good.

when we arrived to hotel one of their staff his name is roshdi told us that our reservation on booking,com is not found in hotel data base and he ask us for a new reservation at the hotel and after we get angry from this he told us that he found our reservation breakfast , free internet is not available and it is cost alot which make us go to (star box coffe, basken robanze ) (the water spray next to toalit chair is not available )

Close to the city

The executive club treatment was excellent. Food and drink was excellent. Atmosphere was cozy and relaxing.

The lack of water to self clean after going to the toilet. We - moslims - are supposed to use water for cleaning rather than toilet paper.

Fantastic location for any tourist/traveller. Close to shopping hub Bukit bintang, next to Pavillion and restaurants.

the location for shopping is convenient. Pavilion is just next door cool.

light bulb on ceiling kept falling due to some loose screws. Staff came right away to fix it though.Adjusting room temperature is quite tricky.Call staff to teach me how to do it.and they are really helpful.I did enjoyed my stay anyway and definitely will come again in the near future god willing.

I like the location thats why i always choose grand millenium but my last stay disappoint me a lot. Because at my booking request i indicated a smoking room but the tym of my arrival they said no smoking room is available and they promised to transfer me by the next day. I keep on following it up to the reception but still they said no available yet and they even blocked a room already and bla bla. I keep on waiting for 4 consecutive days until my last day of my stay but they didnt give me any priority.