Grand Millennium Kuala Lumpur

this hotel is good for shopping trip and staff is not very friendly. i think when i come back again to kuala lumpur i did't stay in this hotel.

Very good experience during our stay. The hotel staff at the Reception named Rick was very helpful in arranging connecting rooms for our family so that we can take care of the elders and young ones easily. We will definitely come back to this hotel again if we go KL.

SPA facility is very bad... No proper room for SPA.. Hope they can updrade the SPA facility

the location was quite central and close to mono rail station

The check in/out procedures were terribly slow, although there were enough staff but they were not trained to be multi-tasking, this was annoying. Also, there was a very limited choice for complete vegetarian food, particularly in the breakfast where even all bread contained eggs and staff were not willing to prepare anything free of meat, fish and eggs.

Convenience

Check in and Check out times took 20-30 mins and no signal where to queue. This happened all the time.

Close to shopping centres and public transport.

Hotel reception is very poor and cold esp the man who took our reservation after waiting for a long time, without a greeting, without a smile. I have to greet him politely and courtesouly to get his attention. He never once answered any of the questions put to him. Why is he still there? Also after checking out, again very slow and long wait, the taxi was waiting for some time before I could even get anyone to open the store room to collect our own languages. My son and I have to go in the storeroom to collect and move our own languages out. Despite reminding the reception staff on 4 occasions the taxi is blocking the hotel entrance waiting for the languages, she then directed us to the storeroom, there was not one conceige boy in sight.

Everything in this hotel is excellent I like it so much and I'm willing to stay in it again in my next visit to Malaysia for sure especially it's great location next to The Pavilion Mall.

There's nothing I didn't like in this hotel so far.

The location is excellent. Breakfast spread is commendable and fabulous.

The room is small

Location was great and room was very nice

Reception-very slow check in and had to wait a very long time, even though there was not many people waiting. There was not enough staff at check in desks and took too long.

loction and breakfast was very nice ,,

check out takes more time ,,

Fantastic, great service, great position for shopping, fantastic breakfast and nice pool area. Beautiful lobby, overall lovelly and deserving of 5 stars.

Quick Check in, Breakfast suited to royalty! efficient left luggage service. Excellent Location with very spacious rooms though bit dated!

A lot of street noise coming even on the 9th Floor! Toilet fixtures are quite old fashioned.

I found the location very good for sightseeing and use of public transport close at hand,

The reception area was poor and slow, I would have expected more from this 'Class' of a hotel.

Close proximity to many attractions.

Cleanliness was not as good as one would expect for the style of hotel.