Renaissance Melaka Hotel

Because it's available and 5-star hotel

The staff overpromised about the package offered

Essentially the location works best for us.

Its not a dislike but more feedback - The squeeze at the buffet breakfast & the initial reluctance of the staff to "open" closed section to accomodate group size of 6(young & old) to seat together. Nevertheless, they finally accomodated our request & made up by being very attentive to our needs. Kudos to the staff

The staff there are very helpful & friendly. The hotel has very good breakfast spread.

The food presentation and service was terrific-The staff were most helpful in recommending the different choices of cultural flavours and the ingredients of each dish

Some confusion at chech in whether the breakfast was included in the room rates however my documents from Booking.com quickly resolved any problems

Excellent service and facilities and at a 5 minute walking distance from the historic centre.

The room was better than expected and staff was very friendly, But the water boiler was very dirty as in that there are stains in the kettle. Overall stay was good and kudos to the F&B staff (Long Feng Chinese Restaurant-hopefully that's the correct spelling) for the excellent service. We were there for a birthday celebration.

Nice lobby, Friendly Staff, Good breakfast

Bar closes too early at night, Bathroom was old, Location not ideal with young children (road to the centre dificult with strollers, better take a taxi)

Spacious room

I was not about to check in when I arrived at 4:30pm as the rooms were not ready. I feel that the hotel should honour its words that guests could check in after 3pm. As I was tired that day, I decided to make 'some noise' at the reception to expedite the readiness of the room. Your front staff and manager were patient with me and I was eventually given a room at 5pm. This is my first stay with the hotel and I feel that the hotel could improve on this.

Only an overnight stay, but it's location was ideal for the types of shops,food and sites that we wanted to visit.

Generally a good hotel, spacious rooms, friendly staff, fairly close by to the main attractions of Melaka. Good breakfast with wide choice of food of various styles.

The hotel is old and it really needs a renovation. It probably started as a 5 star but this status has to be revoked if they don't renew the building and equipment in the room. The choice in the bar menu is limited and even when I asked for Perrier (which was on the menu), they said it was not available. RM 500 net per night is too much for what we got.

Friendly staff and accomodating waiters at the coffeeshop, easy access to the cities main attractions.

Cleaniness of the bathroom was something to be considered. Showercurtains are things of the past as they cannot be as clean as a normal shower.

Nothing at all. This is for sure not a 5 stars Hotel anymore.

Nothing, only the Italian Restaurant was ok