Renaissance Melaka Hotel  

I did not enjoy my stay at all. The staff is not courteous, the lift is not working, the reception is rude and not helpful, the toilet has problem, we were unable to flush on our second day, which was our check out day, resulting in us checking out much earlier. This was supposed to be a memorable stay for my aunt who has left malaysia for england 30 yrs ago. We will not return to Renaissance Melaka unless we are desperate.

The rooms are big and clean, the location is very close to the city centre, 10 mins walk and you will be able to reach the tourist spots like jonker walk, christ church etc

Rooms were booked with breakfast included but the reception staff said the breakfast was not included and ask me to show proof. With the help of the lobby manager, I managed to print a copy of booking details and fix the issue. It is advisable to bring a printed booking conditions with you to prevent disputes...

Very extensive breakfast buffet of great quality

The beddings n pillows were very comfy. Loved the sleepover.

The worst thing happened. The toilet flush were not working from 2am till about 12pm. I called up receptionist n he was absolutely rude n told me to go to the 8th floor to use the toilet n hung up the phone. N after using the tub, the drained out water flooded the entire bathroom n I had to wait till it dried up to continue. The worst was the hairdryer was not working n I only got it after making my 2nd call to housekeeping after 1 hour plus. All this should not come from a international hotel like Renaissance.

Excellent breakfast

the location is great, though it is not as close to Jonkers Street as I have expected.

The room facilities are a bit dated.

Good breakfast

Only huge buffet available for lunch.

The food (breakfast) exspecially the Indian Food Idli, Tosai, Putu Mayam was so soft, hot and nice. (Made by Chef Vijaya) Clean and nice.

Reception Staff need to be more expert where, when the customer comes to register to check in they need to explain to customer the time of breakfast and where is it? When I check-in they just give me the card and told me that I can have the Welcome drink at the Zest, but when I went they told me I need to have a voucher where the reception staff did not give me and we have to go and get it again it looks so emb..............

Its buffet breakfast. Wide variety that caters to every palate. The best is the inidian food items which were delicious. The chefs and servers were friendly and obliging. Good service.

The toilet. There is no water tap near the toilet bowl for washing up. Dont remember the hotel to be lacking in that area the last time we visited. As such we would looking for another hotel for the next melaka vacation, unfortunately. Too bad as the food was fantastic! Also we indicated in our special needs section in the form that we wanted connecting rooms. They didnt reserve the rooms as requested because they said i had booked the two rooms under 2 different names, which is unfair as we were not told about it earlier. The next morning, all rooms near us were given complimentary newspapers placed outside their doors. Our two rooms were not given any. Not sure why but we did not bother to check on this matter.

It is close to the main attractions

Near enough to attractions to walk to and reasonably priced for calibre of hotel

Some of the breakfast items were not replaced after 9.45 even though breakfast was served until 10.30 so you had to repeatedly ask and sometimes told they were not going to replace them. Since Marriot have taken them over I think the standard has gone down.

A comfortable hotel, great breakfast.

Little downside was that the sights were a short walk.

We check in, the service quite good.

Pertaining the issue of bathtub. We request to fix it, but can't fix and request us to change the room, we do not want as it is very toublesome as we have unpack all the thing ady. After that we request come compesate such as breakfast. We wait for an hours but no response. When I back to hotel, they put a letter in my room and ask me to contact them coz they have room for me to exchange. Their understanding really have problem. We ady informed them that we don't want to change the room!! Then they no further action.