Renaissance Melaka Hotel  

Il breakfast è decisamente buono, vario e di qualità ; la piscina è molto bella .

Il personale alla reception non è molto gentile e la pulizia della camera non molto accurata.

The buffet breakfast is fantastic!!

Room do not have free internet connection, have to went down to lobby then only have a public access!

The room is cosy and neat. Staff are polite, helpful and friendly. Swimming pool is clean and nice.

Staff did not well verse about hotel charges. I have got different information from online and front desk staff.

kindly and friendly service.

no wifi or free internet.... it's too expensive to charge for internet.

the rrate/room/food are xcellent enough

Good size pool.

There was nothing particularly wrong with the place, but overall the hotel is somewhat dilapidated and getting tatty from its glory days. It is not particularly good value for money if you are just using the hotel to sleep... it would seem that some of the other newer places springing up around would be more worthwhile. The change room facilities at the swimming pool were terrible... nowhere to change apart from two very poky shower cubicles which was awful when they were wet. The toilet in there was dirty. There are not enough shaded areas to sit/lie around the pool.

Comfort, value for money, near food court, hotel staff are good, nice swimming pool for my kids.

The check-in reception helpful in trying to look for a room for a slightly early check-in at 1.30pm.

2 things we didnt like about the hotel: 1) Check-in reception informed us that they only had twin bed room on non-smoking floor or double bed on smoking floor.We arrived early and we were willing to wait until later for our requested room (double bed on non-smoking floor) but was told there was none even if we waited. We were disappointed that the hotel did not provide for our request although we received email confirmation earlier. Only after conveying our disappointment clearlydid they look hard enough and found us a room to as per our requirement, which we was prepared for us after 1.5 hours wait. 2) The room on the non-smoking floor had a bathroom that reeked of cigarette smell! We had to ask TWICE that our room be sprayed with air freshener and shower curtain to be changed. Shower curtain didnt smell like it was changed, but we did smell some air freshener...didnt help at all though. Disappointing that the hotel didnt make sure non-smoking rooms remain non-smoking!

Good service & excellent customers service. Well done.

One of your staff came to my room around 10.30am to cheack mini bar when my family still sleeping.

Location, price, friendliness of the staff.

Hotel facilities overall are somewhat worn out and in need of a facelift.

An excellent hotel just a few minutes walk from town.Staff are friendly and very helpful and it is a very restful place to stay.Superb value for money with great food and atmosphere.You cannot go wrong staying here.

The hotel lobby is big and was well decorated. Checking in was a breeze. Staff were friendly and helpful. Rooms are spacious and clean.Beds were V.comfortable and we had a gd sleep. Overall a pleasant stay.

Road entrance to hotel is dissappointing.Should be repaired and cleaned . front open-air car park can be made more presentable. Charging hotel guests a fee ( though a small amt.) for covered carpark is unreasonable. Checking of the fridge (to note what stuff has been used )by hotel staff, should not be done at 9.30 in the morning when hotel guests have not checked out yet.It shd be done only when guests are checking out.

The service is efficient, except for check in. We weren't able to check in even at the stipulated time of 3pm because the room were not ready! Were told room can only be ready at 430pm, by which time my toddler had dozed off unbathed and dirty.