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11 Jalan Sultan Ismail, Kuala Lumpur City Centre, 50250 Kuala Lumpur, Malaysia – Show map
Excellent location — rated 9.1/10! (score from 1271 reviews)
Rated by guests after their stay at Shangri-La Hotel Kuala Lumpur.
|Premier Selection Suite|
|Deluxe Double Room|
|Executive King Room|
|Executive Twin Room|
|Horizon Club Executive King Room|
|Horizon Club Executive Twin Room|
|Premier King Room|
|Premier Twin Room|
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455 properties in Kuala Lumpur
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1271 verified reviews
They speak your language!
Shangri-La Hotel Kuala Lumpur's staff speak: Chinese, Malay, Japanese, Italian, English
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Outdoor pool, Garden
Fitness centre, Massage, Hot tub
Food & Drink
Bar, Restaurant (à la carte), Restaurant (buffet)
WiFi is available in all areas and is free of charge.
Free private parking is possible on site (reservation is not needed).
Room service, Car hire, Shuttle service (free), 24-hour front desk, Express check-in/check-out, Currency exchange, Tour desk, Babysitting/child services, Laundry, Dry cleaning, Shoeshine, Meeting/banquet facilities, Business centre, Fax/photocopying, Barber/beauty shop, Gift shop
Newspapers, Safety deposit box, Shops (on site), Non-smoking rooms, Facilities for disabled guests, Lift, Designated smoking area
Chinese, Malay, Japanese, Italian, English
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a child's cot/crib.
One older child or adult is charged MYR 100 per person per night in an extra bed.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 1271 reviews
Value for money
Show reviews from:
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Score from 846 reviews Fabulous
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Score from 687 reviews Superb
My experience in Shangri-la has been better and better overtime I stay there. Beds were comfortable, Staff were nice and helpful
Need to boost the wifi as sometimes the signal drops now and than.
Luxurious and quit location but midway between pertrons and pukit bitang Food breakfast .
Location is great. Quite some attentive staff. Most complete breakfast one can wish. Depending on one's taste, the rooms appear ready for an upgrade, but are absolute comfy!
For Asian standards, we found a small number of staff being - on the edge of impolite - stiff and strict. Good that majority was great.
All the restaurants and bars except .. ...
The "Arthur's Grill restaurant which allowed smoking and was full of very loud people.
Service is excellent
I don't like car park.
Fantastic hotel in a great location. Staff made our stay very enjoyable...The breakfast selection was diverse and of a high quality.
No no-smoking area at the bar
Room was nice and staff very attentive. Pool was perfect to laze around on when shopping seemed too much like work. Shops were a 10min stroll once you had sufficiently relaxed though.
Wasn't keen on the attempt upsell us to a larger room/suite on arrival, but they had already upgraded us, so can't complain.
the staff and comfort of bed
lack of hairdryer and small room.
the wifi connection is very poor I didn't like the breakfast
overall it is just a good experience and tough to equal especially in KL
The Japanese restaurant is even worse than before - management really needs to overhaul this place food is just bad, service poor, Shang prices meaning always high so there is a very poor value here for money - dont go (the rest of the FnB is great )
Loved everything about this hotel. Staff couldn't do enough for you. 10 out of 10 for every aspect.
* Quality of the Breakfast. * The Garden. * The Size and Comfort of the Bed. * The Taste, Presentation and Service Quality of Room Service.
* Slow Check-In (10 Minutes), with Questions Asked the Details of which had already been provided when making the Reservation. * Incorrect Room Rate Loaded in the System which took about 15 Minutes to Rectify on Check-Out. * Excessive Cash Deposit (MYR 1000) to cover 1 Night Accommodation and Incidentals.
Loved the lobby; the rooms, room service, the decor, the restaurants, the bar staff. Really excellent.
Overpriced lunch - go for the value for money tea menu!
You will never find friendlier staff than the staff of Shangrila ever. They are every where &they are for u. Location is great. Facilities are amazing..
Everything was excellent
Friendly and helpful staff, lovely room, great breakfast, good location
Everything. Great room, superb customer service, delicious food and magnificent decor and garden.
Everything about this hotel is great. From the staff, to the great rooms and everyone's willingness to help out. Every time I visit Kuala Lumpur, this is the hotel that I stay at, and they don't stop to amaze me with everything.
Everything was just perfect at the hotel, from the moment we arrived to the moment we left. I have never had such an amazing experience at any of the many hotels I have stayed in over the years. Nothing was too much trouble for any member of staff at any time. The hotel smells heavenly when you walk in the main entrance lobby, and the cleanliness is consistent throughout. Just Perfect
Having to leave , could have stayed another week or so. Which is not like me at all, I usually love coming home having appreciated the break away.
Lovely Hotel, great staff. Might sound a bit silly but loved the smell in the lobby.
Very comfortable bed. Buffet was very good
Taxi fare to the airport was too high.
Amazing buffet breakfast with loads of choice whatever your preference. Nice pool area to relax in and around on a comfy lounge. Good areas for relaxing in beautiful surroundings. Helpful staff.
I prefer a room where I can open a window as air conditioning is very stifling. This is an issue in many modern hotels in cities. Apart from that the hotel was lovely .
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