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11 Jalan Sultan Ismail, Downtown Kuala Lumpur, 50250 Kuala Lumpur, Malaysia – Show map
Excellent location – rated 9.1/10! (score from 1256 reviews)
Rated by guests after their stay at Shangri-La Hotel Kuala Lumpur.
|Premier Selection Suite|
|Executive King Room|
|Executive Twin Room|
|Horizon Club Executive King Room|
|Horizon Club Executive Twin Room|
|Premier King Room|
|Premier Twin Room|
With an enviable location close to Kuala Lumpur's commercial and entertainment districts, Shangri-la Hotel is ideally placed for exploring the city. The nearby metro station connects to Chinatown and Central Market, while the shopping malls at Bukit Bintang and KLCC are easily accessible. A newly renovated Shangri-la Kuala Lumpur, sits within the beautiful lush gardens and boasts 662 magnificent rooms with up to date furnishings and amenities.
Shangri-La Hotel Kuala Lumpur takes special requests! Add in the next step – get instant confirmation when you book.
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1258 verified reviews
They speak your language!
Shangri-La Hotel Kuala Lumpur's staff speaks: Chinese, Malay, Japanese, Italian, English
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Outdoor Pool, Grounds
Fitness Center, Massage, Hot Tub
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (free), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Babysitting/Child Services, Laundry, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Designated Smoking Area
Chinese, Malay, Japanese, Italian, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged MYR 100 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 1256 reviews
Value for money
Show reviews from:
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The luxurious 5-star Grand Hyatt Kuala Lumpur is right next to the Kuala Lumpur Convention Centre (KLCC), and is a short 6-minute walk from the iconic Petronas Twin Towers.
Score from 711 reviews Wonderful
There was nothing about this hotel that I didn't like!
Friendly staff - from the cleaner to the managers! The location is ideal and easy to walk to all the sightseeing spots and shopping areas.
The whole experience and the importance to detail . Very good staff and handling of guest . Superb
The service from all staff was exceptional. The hotel is gorgeous.
The rooms need remodeling
The staff were very friendly
Very hard to find anything, but if we had to, the hairdryer was located in a very awkward spot to use (in a draw of the desk) and the iron and ironing board could be better.
From the moment we walked in we were made to feel so welcome and relaxed. The staff were friendly and helpful and told us everything we needed to know about the hotel and its facilities. Somehow they managed to do it on a way that didn't make us feel overwhelmed. The room was incredibly quiet and the bed and pillows the most comfortable we've ever slept in in our lives. They serviced the room multiple times a day but never disturbed us. The facilities were excellent - if we had wanted, there was no need to leave the hotel. Small touches like fresh fruit daily in our room and the porter showing us around our room when we arrived just helped make our stay amazing. The place was so good, we actually cut short our stay in our next location to come back to the Shang-ri la for the last two nights of our holiday!
Pool a little tatty
Well appointed site for city shopping and sightseeing. Staff very courteous and helpful.
This is a very good 5 star hotel against which we judge all others
Wifi reception was poor. Room service prices were outrageously exorbitant
Staff were professional & courteous. Room & bathroom clean & spacious
Nothing to mention but a little little pricey Laundry Service. But thats all. Definitely comming back to this hotel next time I am in Kuala Lumpur.
Every thing was Excellent .. I highly recommend this hotel. -Excellent Location. -Easy and Fast Check-in/Out. -Breakfast Buffet with alot of options everyday. -Rooms were spacious with nice view. -Clean and Nice Bathroom design. -Wonderfull Design and Beautiful Lobby. -The most important thing was; a very polite, well-trained english speaking staff with excellent room/lobby service and help; smiling and greeting every time they see you.
the location was a bit far from malls...
Had a very bad experience with checking in. Tried to take €1500 from my card which wouldn't go thorough as my limit was €750 was so embarressed then we checked out the next day and I couldn't pay for the other persons stay on my card because they had taken out €520 they shouldn't have so I was left with no money and didn't go back on my card until yesterday the 3rd April. Never book here again but staff really nice.
Five Star Hotel and there have been holes in the bed sheets. Cleanliness was good.
Breakfast was very enjoyable and service was good as well. Enjoyed a few drinks while listening to life music in lobby lounge.
Excellent, helpful and friendly service. Excellent, luxurious and clean facilities.
Wi Fi very weak
Nothing to report
Rooms were superb. Internet constant and reliable. Horizon Club food and drinks excellent.
Cost of the hotel taxi pick up from the airport! (4 x the price of standard taxi)
Club lounge is a must!! Cleanliness of the hotel, location & complimentary shuttle services
The best hotel in KL
I had no negative experience.
Everyone was willing to help.
The interior of the rooms needs a bit of a refresh in my view..
Usual high class Shangri-La service..
Payment taken on booking rather than on arrival.
excellent service, top quality hotel, recommended.
The whole thing was perfect
Classy, stylish hotel with an amazing service. Beautiful and very clean rooms. Kind, professional and friendly staff. Nice location.
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