Shangri-La's Tanjung Aru Resort & Spa  

Bonne infrastructure et le panorama est exceptionnel

Qualité du service approximative. Individuellement le personnel est bon, gentil et accueillant mais une accumulation de petits incidents sur le (court) sejour que j'ai effectué me fait dire que soit il y a un turn over trop important de personnel, soit la formation est insuffisante, soit le complexe est trop grand pour une gestion parfaite (en tout cas telle qu'attendue à ce niveau de prestations). C'est decevant surtout en regard de la reputation de la chaine de resorts et des comparaisons avec les autres hotels dans lesquels j'ai pu sejourné pendant ces vacances.

Staff we're very helpful Hotel amazing Luxury Services Perfect management All things were great

the staff, very friendly and tolerant in spite of the compalints they must have received from many people for all the ongoing renovation work

the noise from all the renovation work in spite of us having paid extra for a "quiet" room in the Kinabalu Wing, the scaffolding that was erected right in front of our balcony on the last day of our stay, the main restaurant (decor, acoustics and food quality), the miserly one hour duration from 5-6 pm for serving "cocktails" at the Executive Club, the complete lack of any cocktails at the Executive club (only choice was wine, G&T or vodka and orange, NB these are not cocktails!!), the lack of any snacks or cold drinks at the Executive club throughout the day except during the 1 hour cocktail period from 5-6 pm, the poor quality and choice of snacks during the 1 hour "cocktail" period at the Executive Club, etc etc

I liked the in room service. All was done as promised in 20-30 minutes. I liked the pool. I liked Locitane cosmetics in bath. I liked glass bottles with water.

It was very poor choice of kids food (kazakhstan kids). Our native menu differs from Malayasian and Chinese.

swimming pool is good. buffet is not bad too. it is very good choice for the familiy with kids.

Location - 10 to 15 minutes to town and same to airport. Service staff fantastic - warm, cheerful, helpful. Loved their special way of greeting, with right hand over heart - everyone right down to room attendants, porters, do this whenever they see you around the premises. Guest services officer named Rujiling is the best ever - always ready with a smile to see to your every request and does her best to ensure you have a comfortable and enjoyable experience. View of the South China Sea from our Kinabalu suite room was lovely - at night the sound of the rolling waves was almost hypnotic. Really wanted to sleep on the balcony on the reclining chairs available.

The quality of food has to be improved especially the dinner buffets at the Cafe Tatu. Cant comment on the other restaurants as we did not dine there. The range of dishes was extensive and impressive but many lacked flavour and even authenticity. For instance, the butter chicken is not meant to be that sweet and the steamed fish should be flavourful enough without having to add soya sauce. The a la carte dishes were much better as was the breakfast buffet. Appears that the standard of food is not consistent among all the Shangrila resorts - we have stayed at the one in Penang, Batu Ferringhi and the quality there is superior.

Completely luxurious. Everything from the rooms, the outside pools & beaches & the fantastic breakfast. This is by far the best hotel we stayed in on our trip, slightly pricey but well worth it. We thought the choice of breakfast was out of this world as were the bars, especially the sunset bar which was the most relaxing place ever!!! Great location if you want to venture out as only a short taxi ride to the waterfront where there is an array of bars & restaurants. We didn't use the spa - however this also looked amazing. Great hotel & I would really recmomend it for both couples and families.

The Concierge staff, Amiz (?) was the best I've ever met! He was knowledable, helpful and even found my laptop which I left behind...he made my stay at the hotel perfect.

resort and swimming pool, furniture & decoration in public areas kindlyness of staff

paying for internet in room at such price. very poor & tiny beach. lack of detailed information regarding local activities

Every thing was excellent. ... great hotel

Nothing is bad. .. I think it is the best hotel ihave ever stayed

Was very nice stay in shangri-la resort I realy have very good time I spindet I love to come back to this plase nixet time

The beach and water sports for all ages are availiable and. Also, breakfast was excellent

Excellent childrens facilities and location, although kk is still developing and does not offer us style shopping or restaurants. A resort style hotel which largely caters for Japanese and Chinese visitors and offers a wide spectrum of catering for all tastes but could be classed as pricey.

I felt the sunbeds could have been more comfy, no matress whilst we had stayed in sister hotel 50 mins away these had been available there. Also not cold water brought around the pool, free large bottles in the room but got warm in the sun, again sister hotel offered this.