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Shangri-La's Tanjung Aru Resort & Spa
No 20, Jalan Aru, Tanjung Aru, 88100 Kota Kinabalu – Show map
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The most recent booking for this property was made on Aug 30 at 2:22 AM from China.
6 Reasons to Choose Shangri-La's Tanjung Aru Resort & Spa
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150 properties in Kota Kinabalu
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488 verified reviews
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Shangri-La's Tanjung Aru Resort & Spa's staff speak: Malay, English
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Outdoor Pool, Grounds
Tennis Court, Golf Course (within 2 miles), Fishing, Ping-Pong, Windsurfing, Hiking, Diving, Snorkeling, Mini Golf, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Game Room, Library, Playground
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! WiFi is available in public areas and is free of charge.
Free! WiFi is available in the hotel rooms and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 11 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged MYR 160 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Shangri-La's Tanjung Aru Resort & Spa accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please include your arrival information under Special Requests when making your booking.
Based on 488 reviews
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Fantastic hotel with great facilities, fabulous breakfast, good rooms and excellent views. The kids had plenty to do and the location close to the town meant everything was nearby. Would recommend it anytime.
Occasional noise from aircraft due to the airport nearby but nothing I can really fault with the hotel.
private villa for my spa session near to the airport private beach
i think the rooms are a little pricey :)
Faclities for kids and breakfast choice
Anything to be paid such as water balloon, bike on the water, bicycle, to business oriented
Like everything...but abit old hotel
The cabinet door accidentally drop on my children leg ..and hit on her leg and bleeding also. ..I'm very angry about this happen. ..for me it's not 5 star hotel anymore
Our suite was gorgeous and the room service food was also fantastic. First class experience all round !
We had to leave
Our fabulous room although an upgrade after an error in the booking by the hotel Executive Club
Poor Service Crowded facilities Sub standard food
the facilities offered are amazing and all for free (infinity pool, fitness center, sauna, hammam, jacuzzi), the sunset bar at dusk time with a glass of wine, the complimenary breakfast buffet included in our room rate (so much choice), the staff is really helpful, I loved all the amenities in the room and bathroom, and finally, the room upgrade we got on arrival was such a nice surprise !
the only comment I would make is : plan to have a nice pair of shoes if you want to have dinner in one of the hotel's restuarant, they won't let you enter if you only have sandals :(
The water slides are great for the children but getting room & the rubber flooring is coming off especially where water hits constantly. The pool can get packed so if children can swim without a floating device then the adult part of the pool is a lot more comfortable with less people.
As it's summer holiday season, the hotel was 100 occupied and I heard they actually have to send people away. Food quality is quite a bit worse than expectation for a five star hotel, it seems that everyone is there for the water slides.
Poolside Rooms Activities
The staff at poolside will not give you a towel after 7pm so beware The food was average and weekend buffet things get over by 9.30pm The staff seem to be in a hurry to go home post 10pm at poolside restaurants even though all facilities are open
Proximity to airport Friendly staff Nice grounds
Food poisoning from the buffet dinner Crazy crowds at breakfast and dinner Needs a refurbishment. Not what you expect from a Shangri-La. No 5 star Asian luxury here. Beach images on website are misleading.
Rooms Attention to details Cleanliness Excellent facilities
The location is conveniently close to the airport.
The service, food and facilities were not up to par given the 5-star pricing at this location. Very disappointed.
very nice location with plenty of things to do. Very nice and comfortable rooms
room prices getting too expensive and may price yourselves out but it does eliminate the rowdy budget travelers though.
Location and facilities were excellent
Check out and departure staff , trying to charge for items not used . Also far to long and flipping between Malaysian and English. Very poor attention to the customer and more interested in getting it right for the hotel and not the customer
The staff not good
Very nice swimming next to the sea side , got a private beach !! Good for vacation !!!
Key card cannot be open at the first time to the room !!
Very nice place for Kids and leisure. Children and I love this place very much. Would come again for holiday. :)
At certain hour, a group of some outside teenagers (believe is not staying that hotel ) joined to the pool.. As a parent to little Kids I am worry about my childrens' safety.
Resort is near the city and 5 mins from airport so I spend less time travelling. There was a good buffet spread with kids food section. Best spot to catch the sunset.
Lift to our floor need to be installed new.
Location was very good
Overall very good but a special mention for the staff in the Kinabalu Club including Johnny, Sandilah (the spelling maybe different) and Calvin. These three were outstanding in their service delivery, incredibly attentive, friendly and informative. Nothing was a problem and every time we were met by these three with a smiling and engaging approach that made you feel special. Amazing trio, thank you so much.
Very slow internet speed
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