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Resort highlights

Free parking

Activities:

Tennis Court Golf Course (within 2 miles) Fishing
Show map Shangri-La's Tanjung Aru Resort & Spa

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Most recent booking for this hotel was today at 10:45

Score from 1322 reviews Good 7.7/10

Newest reviews for Shangri-La's Tanjung Aru Resort & Spa

  • Anonymous
      United Arab Emirates
    August 30, 2014

    Fantastic hotel with great facilities, fabulous breakfast, good rooms and excellent views. The kids had plenty to do and the location close to the town meant everything was nearby. Would recommend it anytime.

    Occasional noise from aircraft due to the airport nearby but nothing I can really fault with the hotel.

    9.6

  • Mohamed
      Kuwait
    August 27, 2014

    Everything

    Nothing

    10

  • Adeline
      Malaysia
    August 27, 2014

    private villa for my spa session near to the airport private beach

    i think the rooms are a little pricey :)

    7.1

  • Catherine
      Hong Kong
    August 24, 2014

    Faclities for kids and breakfast choice

    Anything to be paid such as water balloon, bike on the water, bicycle, to business oriented

    7.1

  • Stephanie
      Malaysia
    August 23, 2014

    Like everything...but abit old hotel

    The cabinet door accidentally drop on my children leg ..and hit on her leg and bleeding also. ..I'm very angry about this happen. ..for me it's not 5 star hotel anymore

    7.5

  • Lisa
      Australia
    August 11, 2014

    Our suite was gorgeous and the room service food was also fantastic. First class experience all round !

    We had to leave

    8.8

  • Raelene
      New Zealand
    August 10, 2014

    Our fabulous room although an upgrade after an error in the booking by the hotel Executive Club

    Poor Service Crowded facilities Sub standard food

    6.7

  • Kimbeng
      Malaysia
    August 5, 2014

    Seaside

    Nearby rubbish

    7.9

  • Marine
      Indonesia
    August 4, 2014

    the facilities offered are amazing and all for free (infinity pool, fitness center, sauna, hammam, jacuzzi), the sunset bar at dusk time with a glass of wine, the complimenary breakfast buffet included in our room rate (so much choice), the staff is really helpful, I loved all the amenities in the room and bathroom, and finally, the room upgrade we got on arrival was such a nice surprise !

    the only comment I would make is : plan to have a nice pair of shoes if you want to have dinner in one of the hotel's restuarant, they won't let you enter if you only have sandals :(

    9.2

  • Suet
      Singapore
    August 1, 2014

    The water slides are great for the children but getting room & the rubber flooring is coming off especially where water hits constantly. The pool can get packed so if children can swim without a floating device then the adult part of the pool is a lot more comfortable with less people.

    As it's summer holiday season, the hotel was 100 occupied and I heard they actually have to send people away. Food quality is quite a bit worse than expectation for a five star hotel, it seems that everyone is there for the water slides.

    7.1

  • Vishal
      India
    August 1, 2014

    Poolside Rooms Activities

    The staff at poolside will not give you a towel after 7pm so beware The food was average and weekend buffet things get over by 9.30pm The staff seem to be in a hurry to go home post 10pm at poolside restaurants even though all facilities are open

    7.1

  • Brendan
      Hong Kong
    July 29, 2014

    Proximity to airport Friendly staff Nice grounds

    Food poisoning from the buffet dinner Crazy crowds at breakfast and dinner Needs a refurbishment. Not what you expect from a Shangri-La. No 5 star Asian luxury here. Beach images on website are misleading.

    5.4

  • Massimo
      United Arab Emirates
    July 22, 2014

    Rooms Attention to details Cleanliness Excellent facilities

    9.6

  • Karen
      Hong Kong
    July 21, 2014

    The location is conveniently close to the airport.

    The service, food and facilities were not up to par given the 5-star pricing at this location. Very disappointed.

    4.6

  • Azaleen
      Brunei
    July 17, 2014

    very nice location with plenty of things to do. Very nice and comfortable rooms

    room prices getting too expensive and may price yourselves out but it does eliminate the rowdy budget travelers though.

    8.3

  • Simon
      Australia
    July 13, 2014

    Location and facilities were excellent

    Check out and departure staff , trying to charge for items not used . Also far to long and flipping between Malaysian and English. Very poor attention to the customer and more interested in getting it right for the hotel and not the customer

    7.9

  • Wenny
      Malaysia
    July 13, 2014

    environment

    The staff not good

    5.4

  • Yuen
      Hong Kong
    July 11, 2014

    Very nice swimming next to the sea side , got a private beach !! Good for vacation !!!

    Key card cannot be open at the first time to the room !!

    9.2

  • Hanyang
      United States of America
    July 2, 2014

    very good

    no

    10

  • Yun
      Malaysia
    June 17, 2014

    Very nice place for Kids and leisure. Children and I love this place very much. Would come again for holiday. :)

    At certain hour, a group of some outside teenagers (believe is not staying that hotel ) joined to the pool.. As a parent to little Kids I am worry about my childrens' safety.

    8.8

  • Anonymous
      Singapore
    June 15, 2014

    Resort is near the city and 5 mins from airport so I spend less time travelling. There was a good buffet spread with kids food section. Best spot to catch the sunset.

    7.9

  • Salleh
      Malaysia
    June 14, 2014

    Convenience

    Lift to our floor need to be installed new.

    9.6

  • Anonymous
      Malaysia
    June 11, 2014

    Location was very good

    9.6

  • Michael
      Australia
    June 9, 2014

    Overall very good but a special mention for the staff in the Kinabalu Club including Johnny, Sandilah (the spelling maybe different) and Calvin. These three were outstanding in their service delivery, incredibly attentive, friendly and informative. Nothing was a problem and every time we were met by these three with a smiling and engaging approach that made you feel special. Amazing trio, thank you so much.

    Very slow internet speed

    9.2

  • Abdullah
      Saudi Arabia
    June 8, 2014

    Pool area

    7.5

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