Shangri-La's Tanjung Aru Resort & Spa  

1.免费升级套房 2.服务 3.设施

整体装修设施比较新，维护保洁做的不错。 相对内部设施比较全，尤其是CHI SPA相当不错，很推荐

价格相对整个沙巴来说还是偏贵不少

服务员非常的热情，而且门口的服务人员在帮你处理事情的速度和态度都非常的好！

选择这家Shangri-La主要是因为它离机场比较近，而且有传说中最美的落日（虽然最后因为天气的原因，还不够美），总体感觉还- 是不错，酒店的游泳池很不错。旁边的香宫中餐厅做得还不错，而且也不算很贵。

酒店的服务感觉不如Shangri-La Rasa Ria Resore，我们因为机票的原因想要推迟1小时（1pm)退房被拒绝，酒店人员也不如RRR的热情。私人- 沙滩很小，小孩很多。价格比RRR高，感觉性价比不高。

酒店的海景房看日落美不胜收! 全家人都很满意!

入住的海景房 最喜欢泡在浴缸里看海 无比享受

网速能再快一点就好了

Staff we're very helpful Hotel amazing Luxury Services Perfect management All things were great

the staff, very friendly and tolerant in spite of the compalints they must have received from many people for all the ongoing renovation work

the noise from all the renovation work in spite of us having paid extra for a "quiet" room in the Kinabalu Wing, the scaffolding that was erected right in front of our balcony on the last day of our stay, the main restaurant (decor, acoustics and food quality), the miserly one hour duration from 5-6 pm for serving "cocktails" at the Executive Club, the complete lack of any cocktails at the Executive club (only choice was wine, G&T or vodka and orange, NB these are not cocktails!!), the lack of any snacks or cold drinks at the Executive club throughout the day except during the 1 hour cocktail period from 5-6 pm, the poor quality and choice of snacks during the 1 hour "cocktail" period at the Executive Club, etc etc

I liked the in room service. All was done as promised in 20-30 minutes. I liked the pool. I liked Locitane cosmetics in bath. I liked glass bottles with water.

It was very poor choice of kids food (kazakhstan kids). Our native menu differs from Malayasian and Chinese.

swimming pool is good. buffet is not bad too. it is very good choice for the familiy with kids.

Location - 10 to 15 minutes to town and same to airport. Service staff fantastic - warm, cheerful, helpful. Loved their special way of greeting, with right hand over heart - everyone right down to room attendants, porters, do this whenever they see you around the premises. Guest services officer named Rujiling is the best ever - always ready with a smile to see to your every request and does her best to ensure you have a comfortable and enjoyable experience. View of the South China Sea from our Kinabalu suite room was lovely - at night the sound of the rolling waves was almost hypnotic. Really wanted to sleep on the balcony on the reclining chairs available.

The quality of food has to be improved especially the dinner buffets at the Cafe Tatu. Cant comment on the other restaurants as we did not dine there. The range of dishes was extensive and impressive but many lacked flavour and even authenticity. For instance, the butter chicken is not meant to be that sweet and the steamed fish should be flavourful enough without having to add soya sauce. The a la carte dishes were much better as was the breakfast buffet. Appears that the standard of food is not consistent among all the Shangrila resorts - we have stayed at the one in Penang, Batu Ferringhi and the quality there is superior.

Completely luxurious. Everything from the rooms, the outside pools & beaches & the fantastic breakfast. This is by far the best hotel we stayed in on our trip, slightly pricey but well worth it. We thought the choice of breakfast was out of this world as were the bars, especially the sunset bar which was the most relaxing place ever!!! Great location if you want to venture out as only a short taxi ride to the waterfront where there is an array of bars & restaurants. We didn't use the spa - however this also looked amazing. Great hotel & I would really recmomend it for both couples and families.