While the were staff attentive and extremely polite, service let them down. On our second day, We ordered lunch from the pool restaurant and everything with order was incorrect (wrong drinks, forgot items from our order, an hour wait for food, overcharged on the bill). Staff were apologetic and knocked 50% of the bill in fairness to them but just not what you'd expect from somewhere billed as 5* luxury. generally found the food disappointing despite extensive menu. Main restaurant (planters) was expensive and nowhere near as good as the Jala at the andaman.
Fantastic location and facilities. We were upgraded to a sea view room on the top floor despite high occupancy rates which was great. Plenty of space around pool and beach and great gym. Private yoga class was top notch. A must try.