The Magellan Sutera  

每天早上打开窗，面对大海的感觉。

有自己的码头，很方便去岛上玩呢，而且有去市区的免费巴士，很方便。

就是房间的洗手盆有点漏水。职员都不懂中文，都得英文沟通，有点吃力。

我们住的房间离海边很近，随时可以到海边散步。酒店的餐厅就在泳池边上，很惬意。有一个户外儿童游乐场和儿- 童泳池，很适合我们这样带小孩子出门的家庭。购物商场内还有个小型超市，买日用品和食品都很方便。

唯一的缺点是沙滩的范围较小，海滩海岸线不长。儿童泳池再增加些娱乐设施就更加完美了。

有马来风情的五星酒店，到市区的班车也很方便

CHECK IN之后等了2个多小时才给入住，期间询问好几次都说房间没有准备好，效率太低。

The staff were amazing! My husband and I travel all over the world regularly and we have never experienced the same friendliness and 'can do' attitude like we did at the Magellan. What makes it stand out is the consistency of the good service - from the front porters to the food and beverage staff and the cleaners - we were greeted warmly every time we walked past staff members. Our daughter (unfortunately) became ill whilst at the Resort with a virus and the staff not only directed us to english speaking Doctors with good facilities, they also rang to ask after her health when we returned and followed up when we saw them to make sure she was better. The cleaners were outstanding and we were very pleased at their attention to detail (and I am extremely fussy!). At one stage my husband asked for an esky to keep our drinks cold during a tour. The concierge was unable to find one so promptly sent a staff member out shopping to purchase one for us - sensational! A huge thank you to everyone for the best service we have ever received.

The rooms were gorgeous however our Suites all had broken blinds. This was annoying as not only did it interrupt the (spectacular) views but it also meant we woke early each morning which is not something we were pleased about on holidays! The free broadband was terrific but the speed was slow it made downloading information difficult. In fairness I am not sure if this was a 'hotel' problem or the speed in KK in general. Poolside eating could also be improved by offering a few healthy alternatives and a kids menu would make it more child friendly.

Nothing. Very Ordinary.

Rooms are old, in dire need of renovation. Furniture staining are worn off. 5 Star hotel with 2 star rooms. Staff keep on checking the room at least twice in the evening which was annoying.

Happy hour in pool bar

Every little thing attracted a charge where in other resorts it would not, even in the most basic of resorts. For example, we were in the pool and there was a ball for use to play pool basketball/volleyball. We used it and then when we went back to our sun loungers, the pool staff came over with a bill for 10rm for use of a plastic ball and expected us to sign it to our room charges. This was outragreous and does not reflect well on the hotel. Although we had a good time, in comparison to other 5 star resorts, this hotel was niot value for money.

Loved the location, very handy to the airport, great sea views, lovely rooms

The only small comment I would say is you had to be fast to get a sun lounge as there wasn't too many available

Staffs are not friendly when we ask for assistance. They locked our cars during the new year eve using chain and did not release fully the chain lock new year morning. Air condition hot in room and also in dining area. New year party is uneventful, expected to see fire works but there were none. Even playing table tennis, we need to pay for table and to rent the bats!!

very little, is not up to the classification of luxury resort,and will definitely not recommend to friends

the service was very poor,and we stayed at the club room, staff is not helpfull overall except for a few, also not knowledgeable about hotel itself. room is spacious,but everything seems not working, blinds cannot shut properly and you cannot open it.shuttle bus to neighbour pacific sutra took too long, at one time we had to wait for more than 0.5hr,it's not done for the pretensions of a 5star luxury resort

we loved the resort we were given free upgrade to a wonderful suit very big right on the foreshore with opening double doors ground floor .staff can not do enough for you ,club lounge worth the extra you pay sth aust wines and food excellent breakfast buffet magic being in club you can eat at the club lounge with your meals being cooked as you order no buffet. we chose to eat at the sails big choice chefs eggs of your choice wonderful pan cakes ,food for everyones liking. we will be staying at the Magellan again for certain thanks all at the hotel Colin Arthur Elaine Nor and all i have missed cheers Doug and Kate

Its offers a good variety of activities.

The televisions in the room are outdated and are in desperate need of upgrading to flat screen 40" LCDs