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No 1 Sutera Harbour Boulavard, 88100 Kota Kinabalu, Malaysia – Show map
|Deluxe Room Double or Twin with Golf Course View|
|Deluxe Double or Twin Room with Sea View|
|Pacific Club Double or Twin Room with Golf Course View|
|Pacific Club Double or Twin Room with Sea View|
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150 properties in Kota Kinabalu
Including hotels, apartments, villas and more.
459 verified reviews
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The Pacific Sutera's staff speaks: Malay
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Outdoor Pool, Grounds
Tennis Court, Golf Course (within 2 miles), Pool Table, Ping-Pong, Darts, Cycling, Bowling, Diving, Racquetball, Snorkeling, Water Sports Facilities (on site), Fitness Center, Spa, Massage, Private Beach Area, Bicycle Rental, Game Room, Playground, Karaoke, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Shops (on site), Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged MYR 150 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 458 reviews
Value for money
Show reviews from:
Hyatt Regency is in central Kota Kinabalu, enjoying views of the South China Sea.
Score from 240 reviews Very good
Part of the luxurious Sutera Harbour Resort, The Magellan Sutera offers a 27-hole golf course, Olympic-sized and free-form pools, 14 dining options and 2 pampering spas.
Score from 368 reviews Very good
Next to the Suria Sabah Shopping Mall in Kota Kinabalu, Grandis Hotels and Resorts has a rooftop bar with swimming pool, a fitness center and 24-hour room service.
Score from 270 reviews Very good
Winning multiple awards from top leisure magazines, Shangri-La Tanjung Aru offers 5-star luxury with world-class CHI Spa, 7 dining options and an outdoor pool with water jets.
Score from 534 reviews Very good
Pool side bar, comfy rooms, big bath, great view, several pools to choose from, decent gym, amazing breakfast helpful friendly staff at all times oh and a beautiful driving range.
The staff were excellent. So friendly, attentive, cheeky and made our stay very enjoyable. Island touring can be done from foyer of the hotel or wander down the pier to a tour booth. The pool facilities, restaurants and marina were brilliant. Great for couples, families and just to unwind.
The hotel is abit tired. A broken handle on a drawer, the Aircon thermostat whined every 10-20mins all day and night The staff and food more than made up for this
Evening buffet was terrible for the money ! Not even soft drinks ! If you want buffet go to Magellan Sutera,a lit a bit more expensive, but much better!
the scenary is just incredible. A good place to unwind and just take in the fresh air near the pool and beach side.
I stayed here a few days before the new year till after new year of 2015. The service in this hotel is not satisfactory to the amount of money we spent on the club access. Food at club access is very limited. on the eve of the new year the club was closed due to a private function and we weren't compensated for the day we don't have access to the club. With the amount of $ we paid for peak season at this hotel we would expect excellent service. Checking out we were told to go to the lobby so we had to Que. for quite sometime to checked out. There was nobody to check us out from the club lounge. There was a party at the hotel for new years of 2015 but the ticket was RM288 even for hotel guest. You would think hotel guest would have some sort of discount but there wasn't any. On top of paying a premium rate over new years we had to pay a premium rate to access the new years party??? what a let down especially for me and my wife. This was our 1st new year as a married couple. If you are thinking to stay here just get the normal room. No use getting premium rate room if you are getting bad service and the same treatment given as a normal room rate occupant as compared to club or suite room.
Cleanliness and comfort of room Good seaview Peaceful and Pleasant surrounding Convenient to island hop, jetty just by the resort.
Beach is not usable - jelly fishes.
Hotel room was nice, bit old though. Zen garden
We came here for our honeymoon and received no upgrades or any complimentary services. I definitely would urge honeymoon couples to rather stay in a hotel with a more personal touch.
Arrived in New Year's Eve. Our room got upgraded to an executive suite as the room we requested have all been taken. Being a resort, the hotel is large and spacious. The NY countdown celebration was good despite the rain. Executive suite was big and extremely spacious. The bed and pillows were very comfortable - we slept extremely well. Concierge were attentive and very helpful, as well as friendly.
• hotel staff needs to be more professional (during breakfast - we overheard them bad mouthing other hotel guests as well as saw some fooling around, yelling to each other across the cafe boleh) • breakfast arrangements should be more organised. Understandably it's New Years morning and the hotel is at full capacity, but 45mins before the end of breakfast buffet, plenty of new guests were walking around in search of clean plates! Ended up having to ask the floor manager who went in the kitchen and manually gave out clean plates to the guests. • as noted before, since it was New Year's Eve - there is expected to be plenty of guests, it would have been nice if the hotel had notified us earlier of the room change as well as the last orders for the NYE buffet. We were initially told that the NYE buffet would last till midnight, only to arrive there at 11pm to find out that they no longer served the NYE buffet dinner.
Swimming Pool is OK. Shuttle bus to downtown (sur-charged)
Poor management = Poor maintainence, Poor service, pool cleanliness. Everything charged 10% service charged even take away food and snacks in grocery store. We stayed 4 nights never vaccum the room carpet and never clean up the balcony. A Korean child drowning in swimming pool sent to hospital by hotel limousine. At the lobby lounge the leaflet of Macaron shown the price of 3.8 per price, 15.00 for 5 pcs. We ordered 5pcs they charged 22.04. They explained the special price is only for the same type same color but leaflet never tells! We scared and will not go this hotel until their big improvement.
Room, food and ambiance were great.
The registration people were inflexible. They treated us like criminals and they are the major reason I will not go back. Ever!
Lobby is well decorated with X'mas decorations. Room is clean and well kept. Pool is big. Helpful staff. Buffet breakfast is good with various selections. Near to town.
No sports channel for watching soccer (eg Suzuki Cup). Need more international channels like HBO and Fox Sports 3. Bedsheets are torn and old.
Our room overlooking the golf course... what a beautiful view! All the employees are very cooperative and friendly. And the hotel is clean and well decor. Due to the above Henson's family, will be back.
Friendly Staff Value for money Scheduled shuttle bus to town
Less variety for breakfast Far from shops/City
clean,friendly staff,many facilities but not managed to tried all including those in club house.
pool to crowded
Good wifi in room.
The food of lunch
Was unable to switch off the Air conditioner in the room !
Not a lot about the check in and out process. The rest of the staff and the hotel are exceptionally good, want to please!
They could never find our online bookings. We had three check ins and everyone was a hassle, our paper and emailed confirmations vs their omnipotent computer system. One of the one bookings it appeared did not work and they basically treated us like criminals! This totally ruined our stay.
The serenity of the place. The cleanliness and the courtesy of the staff. The easy availability of transportation whenever necessary.
- Location - Great Staff - very friendly - Great Breakfast - Pools
- too high Prices in Bars and Resturants in the Sutera facilities
The hotel is a bit run down. Need more maintenance.
last 2 days at here for my short trip enjoy & relax
pillow too soft
I cannot acess to my room in 30minute before i check out
I would like to commend the hotel's concierge for outstanding service rendered during our stay. it had not crossed our minds that we had to inform them to book a taxi to kinabalu park in advance as it would be a longer journey and harder to get a taxi in short notice. However the concierge on duty (I think his name was Sabri) went beyond his duty to get his own contact for us and in 10 mins we had a driver willing not only to bring us there but also fetch us back on our last day at Kinabalu park. he also instructed the driver to make a pitstop at a supermarket so we could buy supplies. his excellent service made our stay at Pacific Sutera a memorable one. thank you.
The hotel is out of the city, i liked that but some people may not.
very comfortable room, well appointed decorations, good facilities, excellent food.Pool was beautiful.
having to book a tour through the concierge desk and then pay the driver.
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