The Sterling  

The family room is spacious with nice design, breakfast is good & staff are friendly

Close to Jonker St. & historic area!

Restaurant was out of the first 4 bottles of wine we ordered & only had the expensive wine. No stock, even though on menu.

Everything was great just that we felt that breakfast spread could do better with a buffet option?

I like how the staff at the sterling were very helpful especially Ms.Esther Yew who replied my emails very promptly. :) I also want to thank her for introducing good food around. Generally, I feel very welcomed. As there is security in the parking area, we can have the ease of mind knowing that our car is safe. I also like the family room(Windsor room) as it allows the whole family of 4 or 5 to stay together in one room.

The breakfast menu was a little limited however, in my opinion the fried noodles was awesome!

centrally situated for sights of Melaka

no gin in the bar!

The staff was exceptional helpful in telling me what to see and do in Melaka.

The selection on television was somewhat limited

My car was been scratched during my stay and I was park in proper car space. Hot shower have to wait for few minutes.

Breakfast is nice.

Single bed size is too small. Room size is small. One night stay sterling weekend = Can two night stays weekend in Hatten hotel.

Location

Service: guests were locked in the balcony and the hotel manager didn't express any sorry proactively

The location was great. It is near to buzy jonker, yet tuck away in a quiet street, with access to daily heartlander food and convenience. Very helpfull hotel Manager, tony. He went the extra mile to settle my parking fine. The room decor design was trendy and updated. Bath room equipment is also pleasant surprise. As for break first, although not the usual buffet, the chief is excellent in delivering some fine selection.

Inexperience reception and room services. Ask for some wine pricing, no reply came back. No bathing ropes provided.

De ligging in het midden van de stad. De vriendelijkheid en behulpzaamheid van het personeel

De prijs en de airconditioning in de kamer. De aircon werkte niet goed, waardoor de kamer erg vochtig was (klam / muf). Het probleem meerdere malen gemeld.

bathroom

Nice old architectural Boutique Hotel with easy access to places of interest and shopping malls. Excellent service from the hotel staff and good food at the restuarant. We had an enjoyable stay at the hotel and will recommend friends to stay.

Reception counter needed to be improved as reception counter not mended well. And not friendly greetings. Like some budget hotel. Self service! Breakfast order mess up more so went crowded

Nothing

I thing the hotel no good for relax and the price very expencive

The colonial design and friendly staffs.

The only issue was we booked a Windsor Room by was given a Leyton - Corner room with 2 additional single beds.

Antique design.

the water heater is not working on the 2nd day when we were there and we couldnt enjoy the jacuzzi facility. I had to wait for almost an hour before i can check-in to my room, even though i already reached later than the normal check in time.

The extra miles that make your stay exceptional pleasant that put a smile on your face.

Proximity to Jonker Walk

Was difficult to find if driving for first timers. The "hospital" like smell in the hotel. Lighting should be warmer to be cohesive with the colonial look Pillows were too soft.

Private parking, free wifi, juzcuzzi in room...

Lack of facility such as swimming pool.

The huge spacious room and the fantastic rain shower.

Nice colonial building and interior. Bar at balcony good view over the nearby area, cosy and good location.

Staff lack of professionalism, knowledge of pricing and was dishonest when we ask for the Manager but 1st say Manager not in, then say busy.. Our room no pillow covers at all, lack of professionalism, poor standard for the luxury the hotel try to sell. Rm$450 is too expensive for its regular price, wait for the promotion then book, dont waste your money

Large and confortable rooms in a central location with good international service

Signals and directions to locate the hotel can be improved

the design of the hotel very nice and clean, good environment and the location very nice too. This hotel near joker street and turn a corner has a satay celup's stall.

The room is too small, and there is very difficult for 3 people to stay in a room. The price is too expensive, if there have no more hotel, I will not spend RM1000++ for hotel room and just for 2 nights. The breakfast is terrible, and limited choice.

Very attentitive staff. Value for money.