The private beach at the resort is picture postcard perfect! Crystal clear blue waters and soft, white sand with not a rock/ pebble in sight! It's almost too good to be true! The staff were mostly really efficient and we had to wait less than 3 minutes to get stuff sent to our room ( but then again, there were just 6 of us staying at the resort, as it was off season). A really good place to chill/ unwind for couples who don't fancy the overcrowded and rather touristy Long Beach at Redang. We had a free room upgrade too, which was really nice! All in all, a beautiful island paradise!
There was a huge cockroach in the bathroom which freaked me out. My husband thought I was over-reacting, but for a five star resort, perhaps expecting a higher level of cleanliness is warranted? Also, housekeeping did clean our room, but did not refill the toiletries! When I wanted to draw myself a bath at night, I discovered that the bath foam and salts had not been replaced. Ditto for the conditioner, shampoo and body gel, but since I use my own, I did not realize it earlier.