The Zenith Hotel Kuantan  

Made booking on line on the same day check in. Was impressed that check in was fast and without hassle. The King size bed was very comfortable. Convenient location, East Coast mall just across the street, many good restaurants nearby. Good breakfast buffet. Friendly staff at reception and at coffee house.

We had a wonderful experience staying 2 days in Zenith

Everything was fine for ue.

room。

Check in staff,too slow and no friendly.

All is well except food. Need improvement. Although there are varieties, the taste need improvement.

I am surprised to see my clothing properly folded and arranged when I came back from my event. It's the best room cleaning I ever met.

Nothing. Basically the best hotel in Kuantan.

Room Food Frendly staff Location

Need to wait for more than 10 mins to get water refill during breakfast buffet

The rate. when i booking through booking.com the rate was +-RM235 but the when i checked in the hotel charged me RM285. Extra RM50. why this could happen?

Slow house keeping and delay in check-in without any compensation or complementary offer. Disappointed.

The friendly and helpful staff, especially those manning the front desk. The comfortable room. The view from the room. The breakfast spread.

The crowded parking area approaching the entrance way. The en-suite bathroom door.

Cleanliness of the room and toilet

Aircon not as cold and took long to cool the room.

The location is good as its very near to the mall and others

The hotel is too hot! Always ahve problem with their chiller and air circulation. Dont accept to stay at 16th floor or above (their have up to 21st floor) The higher u stay the hotter it will get..

location, spacious room, lunch buffet

clean & modern hotel and prob. the best you may find in Kuantan. Nothing really special or exciting but good for 1 night stay.

restaurant reminds me on a city food court, not really inviting and feels cold and empty. rooms are the same, could do with some more personal touch. no cosy feeling.

Very Good.

The buffet breakfast and dinner are great. Good variety of food. The room are comfortable.

For family room, there should be 2 shower room instead of one.

The service provided was commendable - especially the F&B staff. Fo were fairly efficient, but not exactly warm or smiley - in fact, I only remember receiving one smile from all the times I had to deal with someone at the Reception. Rooms are spacious and fairly attractive, with ample thought put into the set-up. Carpark was good : spacious (but full!!!), well-lit and clean, not dingy like many other carparks. Bathroom was great - good water pressure, plush bath lnen, good bath amenities.

The air-condition in the room was not effective at all. When I informed reception, they sent Engineering over. The solution? An extra key card to keep in the energy saving device so that the air-conditioning was kept running at all times, even when I was out, so that I wouldn't return to a hot and stuffy room...but temperature never went below 25 degrees celcius, so it was still warm and uncomfortable under the duvet. The Lounge was closed, and the coffee house bar opens only until midnight, so in terms of late night liquid entertainment, that's hardly existent. Elevators were horrible - excruciatingly slow, especially when hotel is busy : be parepared to wait for up to 5 mins at least to get an elevator ride up or down. Minibar was not working, so no cooler to cool drinks etc.

excellent environment, comfort bed, nice toilet.

The room and environment

Situated in the heart of hustle and bustle of the city

Room spacious, bathroom well designed except for shower glass door. Comfortable matress. Equipment working well.

parking area a bit dark

Big rooms, big bathroom, clean. Wonderful breakfast buffet with huge choice

Close to shopping centre

Room so hot, air-cond not working properly! Even the hallway also hot!! Bed not comfortable! Although high variety, breakfast quality not so good! Dine-in menu -tasteless....my panini bread over-toasted (totally black!!) dine-in served cold!!!

Mr Aziz did a great job to exchange my room from twin bed to king bed room.

The first attendant did not ask what bed type I am would like to stay. And the staff not being able to check my booking despite I show the booking number via Passbook on my iPhone.

Bath room with good equipment. Lobby with plenty comfortable sofa & cushion.

Lousy & old-fashioned carpet in super delux room. Not so friendly female counter receptionist with no smile, rude, impatient, feel unwelcoming.

The design of rooms. Comfort. Hope you will improve on cleanliness of thevrooms.

The cleanliness has dropped, unlike when I stayed there last year. The room I stayed, toilet light faulty, the telephone also not working!

It was a pleasant stay at the hotel. The surrounding and environment are so cool and homely. The view from the room during the night is so beautiful. Hence, I will recommend to my friends and associate members to stay-in at this hotel if happen to be in Kuantan. Me and family will definitely stay here again.

Nothing to comment.