Miss-understanding everywhere, luck of English caused a lot of tragicomic situation, undertrained stuff. 3 Stars Hotel, Yes, but very small Stars. Nothing of this facilities is not possible to try: Swimming pool in function, was outside, water was 29C. But we have rain everyday and air temperature was 20-25C , Spa was out of order and Massage/sauna was booked for everyday till 22.10. ( we left Hotel 12.10.) I can't believe they advertise this as main attraction, but as a guest - you can't use it. Wakeup service - fail. Receptionists fail. They promise but not deliver. Very nice, kind, friendly but poor knowledge of English is main problem.
New Caledonia is a great country with nice people, but someone try to save money in wrong place.
Sorry! BUT If you ask me if I will come again: YES. If I recommend it to my friends: YES
Location, friendly staff...