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Most recent booking for this hotel was today at 11:11

Score from 41 reviews Very good 8/10

Newest reviews for Surf Ranch Hotel & Resort

  • Raquel
      United States of America
    August 6, 2014

    The place is nice and quite, not too many people and very relaxing. The food is good and the beds are great. The rooms are clean. Very close to town. The staff at the front desk are kind. The place has potential to be better being that they have only been in business two years. Good for people who just stay a night.

    There were so many miscommunication during our stay that became very frustrating. One staff would say one thing, the next would say another. Booking.com description was not very clear that only one room in the single/double dorms has air conditioning and if you don't get that room your screwed. This happened to us. The description makes it seem like they all have. We ended up having to wait two days to get a room with air. The staff told us that there would be no additional charge. Then suddenly told us we would have to pay $20 a night. I fought it and they gave me one night free. The free breakfast is terrible. Just gallo pinto, a tortilla and eggs. (They should make that clear) Though the staff at the front desk is kind, they are confused and the staff were sometimes rude telling us to go to the service desk for ketchup which made no sense when they brought over our food. I wouldn't recommend this place because they seem inexperienced and not well trained. With time I'm sure they will improve.

    6.3

  • Randall
      United States of America
    August 1, 2014

    Staff comintment to serve us well, good food, a good hotel to combine adventure and rest despite the public infrastructure issues that the zone has, good installations, interesting idea.

    Power outages, power voltage variations, not enough water pressure, all though this are problems that every hotel in the same zone has because is due to a public infrastructure issues. Also I think that it might be a little expensive, but yet again all the larger, that there are really so large hotels of the zone charge comparative rates.

    6.3

  • Peter
      Nicaragua
    July 27, 2014

    Good staff Pool Nice buildings

    No wifi Plugged toilet No water pressure

    5.4

  • Anonymous
      Canada
    June 1, 2014

    Good staff, food and ok facilities

    Almost nothing included in an all-inclusive package. If you are planning to use their boards and surf, forget about it. Boards were trashed and only 1 shuttle for 2 hours of surf in the morning is included. Might be a fun place to hang out around the pool but that's about it. Surf Ranch was created for only reason only, to take your money at every turn. Would not recommend staying here.

    3.8

  • Gashaw
      United States of America
    May 12, 2014

    Friendly staff. Took care of our need when we requested. Kids enjoyed the pool.

    First, we were told our reservation was cancelled three days before we got there - and they have an option for us at $230.00 a night(!). Took a lot of back and forth with booking.com who promised they will reimburse us the difference. It wasn't an issue when we got there, they actually had rooms to spare (sounded like bait-n-switch). The inflatable jump bag was deflated the whole time we were there and we were told it will be fixed "in an hour". Kids really wanted to jump on it, but it never got fixed during our 3 day stay there. The rock climb wall was open one day and we were told it will take 30 min - 1 hour to get on it. WiFi was down for two days out of the three we were there. Maybe this is a "third world" problem that the management seems to attribute everything to. A lot of better places to stay in town unless you are a hardcore skateboarder.

    6.3

  • Paul
      United States of America
    April 24, 2014

    I liked the villa room where we stayed. It was a 2 bedroom with a spacious living room. There was a deck on top of the villa where we could hang out and watch the monkeys. I really liked the skatepark. Great layout and flow for the size. Good dudes around to skate with as well. I would recommend them keeping up on the maintenance though; definitely showing some age in the seams. The food was pretty good too. The free shuttles to town were nice and very necessary given the location of the Ranch.

    I'd say for a place called the "Surf Ranch" they should be a bit more up on the surf. Having never been to the area before, I would have loved to see a board posted with a map of the spots, surf report/forcast, and tide info. I didn't really find anyone there that was very clued in on surfing aside from board rentals, lessons, shuttle fees (none of which I needed or cared about). Hardly any of the things they market heavily weren't available or difficult to get them to open- rock wall, paint gun, air bag, or yoga. The skating was enough to keep me happy but the kids were kinda bummed on the lack of anything for them to do except swim in the small pool or a couple jumps onto the bag.

    5.8

  • Marilyn
      United States of America
    April 24, 2014

    The hotel dog and the morning breakfast of gallo pinto.

    No hot water in the villa and problems with bathroom door locking and had to be kicked down.

    5.4

  • Paola
      Costa Rica
    April 21, 2014

    The hotel was not responsible with the safety of their activities. The person "in charge" of the climbing wall forgot to tie our son the security rope and he had to go up to bring our son down, luckily none of them fell.. Very dangerous!!! Also they had problems with the reservations and the front desk person was not nice to us

    4.6

  • Ronald
      Costa Rica
    February 10, 2014

    Great resort. I will be back.

    No hot water.

    10

  • Brett
      Canada
    January 3, 2014

    The owners and staff were amazing. We stayed for 6 nights for New Year's Eve. Ruben and Juan Carlos at the bar were great. Our room was perfect, right size, two big fans to move the air around. The food was fantastic as well. Every single item we ordered was delicious. The standard breakfast was free every morning, which is gallo pinto with scrambled eggs and a tortila. Our last day we moved into a villa but the water wasn't working so we talked to the owner and immediately we got upgraded to a too notch suite with a/c and hot water. The resort is a bit out of town, about a $5 cab ride, or you can try to time the shuttle which runs about 10 trips a day into town. The hotel dog Buddy, is perfect. Everyone loved him. Fully recommend this hotel.

    9.2

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