Alp Hotel

I thought the drink they offered us upon check-in was really a nice touch. The staff was very eager to answer our questions us and help us out when necessary. The continental breakfast that was included with our stay every morning was really nicely done and had a lot of variety and the staff never made us feel unwelcome when we arrived near its closing time.

The room was very small, but it was clean and modern.

Helpfull staff, clean rooms, hospitality, very good breakfast

the staff were really friendly

The welcome was very good and the buffet breakfast was varied and plentiful.

The 'small twin room' was very small indeed but the worst thing was the noise, given that the room overlooked a road with a tram stop just outside. We had very little sleep due to the rumbling of trams together with them sounding their horns as they turned into the stop. Also beware of the extra 4% credit card charge they impose on you if you're not paying by cash. This was not mentioned anywhere in the booking.com correspondence.

rooms facing the (busy) street are a bit noisy

clean and tidy nice staaff

The genuine way the Alp Brothers, Michelle & Alexzander at Reception made us feel during our stay, myself and one of my party has a bad back they kindly took our suit cases up to our rooms which were on the second & third floor, they not only did this on arrival but also on the day we departed. The unlimited complimentary Tea/Coffee/Fresh Fruit/ Chocolates & Bottled Water which were available througout our stay was just wonderful. I have stayed in many other hotels in Amsterdam which have a 4/5 star rating and their service does not even come close to the excellant services which was provided by you all. Alp Brothers & staff many Thanks to you all, love& XXX from Edvina, Grace, Rose, David,Laurice, Maureen.(We are all coming back soon)

Breakfast, price, hospitability

the most wonderful thing was the family atmosfer they gave us and they were for us any time of the day.

the same problem in europe hotels there is no elevator and claiming up 4 storis for elderly people is hard.they have to ask befor every resevation the age or fisical condition of the guests.

Excellent staff. Very kind and helpful.

it was a clean hotel, a nice central location, and a good breakfast is served.

All the people assisting me at the front desk were extremely helpful assisting me with the businesses and directions I needed. The room was very clean and attractive. The breakfast choices were amazingly varied and delicious.

The sound of the traffic on the front was loud but I could sleep thanks to the ear plugs you provided.

I really liked the friendly staff although the evening/night employees didn't speak english very well (this was however only disturbing when we checked in during the evening and tried to solve an issue with our payment). Another really good thing about the staff was how helpful they were with information and tips about Amsterdam. The breakfast was good and our room was cleaned everyday and they gave us complimentary water and chocolate on the room and they also changed the flowers on the balcony so they were fresh whenever needed, really nice gestures all of them! We were very pleased with our stay at the hotel and we recommend it to single/couple travellers who want to stay a bit more comfortable and nice during their stay in Amsterdam.

The only thing that was a bit upsetting was that they reserve the amount that your stay will cost, which wouldn't be a problem if you agree on paying with your credit card and pay the extra 4 % in exess of the amount that resides (which can be quite a lot of money when you stay for a week as we did). We knew about this extra cost so we wanted to pay cash, which we couldn't withdraw since the amount was reserved by the hotel. However the issue resolved itself, and we payed a part of the amount the first day and the rest when the hotel cancelled the reservation. Another heads-up is that the hotel is completely non smoking, which means that you can't smoke on your balcony (if your room has one), however, it is aloud to smoke in the backyard. Also try to get a room towards the backyard so the trams won't annoy you (we did, and we barely heard them).