Amsterdam American Hotel - Hampshire Eden  

Standard room on the "enresol" floor feels like in undergoing floor without sun in the window. Building is good outside but inside is not cosy at all. Never take this hotel again.

The location was good for us and the bed was very comfy

We stayed for 2 nights over new year and this was the second time we had stayed here due to location! I don't think the hotel is cheap considering breakfast was not included & when I went down to ask for a cup of coffee on new years day I was looked at like dirt & told breakfast in the hotel was for guests only so I was very disappointed to be judged like that. Also no cleaners came to our room for our stay so I had to go find clean towels myself & when I went to tell reception that evening they said we must of had the do not disturb sign on but me & my partner did not use this and though the reception staff were quite rude and really just not bothered! I would not stay here again as would rather give my money to a hotel that appreciates it with good service when I return this year

The hotel was in an active part of Amsterdam, close to the Rijksmuseum, the VanGogh Museum, and Vondel Park. The Cafe Americain was excellent, and many fine restaurants were close by.

Location on Leidseplein

Room was small, checkin wasnt available on time, and the service in the Cafe Americain was so bad I had to call the manager

Location of the junior suite looking over leids plain

We are just back from spending 3 nights at the above hotel.The booking confirmation stated that we could check in from 3pm onwards ,however we actually arrived just after 10 am and they were able to give us a room on arrival.It looked onto the canal and had a small balcony .The staff at reception were extremely helpful and informative.In fact all staff were very pleasant.The bar is a nice place to sit and people watch .If the weather is good then it is lovely to sit outside.Location of this hotel is excellent and we thought it was good value for money.I originally was going to book the park hotel but glad I picked this one as it was more traditonal.( the park is also in good location if you like modern)

Location

Room was dark and small ... like a dungeon a 2-minute phone call: €12.00 ridiculous After check-out time, I requested to use a desk phone for a quick phone call to alert my ride. Staff refused to let me use the phone. Three staff members approached me as a group to emphasize that phone use was not an allowable expense (I offered to pay). Was sent to a hole-in-the-wall somewhere on the Overtoom (hard to find) to make a 50 cent phone call! When I came back, I had a message with a request to call back. Once again, staff loudly and assertively insisted that I could not use the phone, even though they indicated that the caller had made a request for me to call back. The situation was ludicrous and unacceptable. Will not stay at the Amsterdam American ever again and will discourage others from using it, unless I get compensation from the hotel management for the rude and inhospitable treatment by staff.

Central location with a bus to the airport right outside the door. Superior staff and facility. All types of rooms to fit most budgets. Rooms are impeccably clean and well-appointed.

The staff were helpful, polite and pleasant. Breakfast was lovely , as was the midmorning coffee and cakes. We loved the design, art work and photography around the hotel. The hotels' situation with regard to the places of Art and Design in the city, was superb, as was the nearness of public transport - which came in very handy. We would certainly use this hotel again.

We felt the restaurant was possibly short staffed for the evening meal as service was slow. We booked our room on a reduced rate and therefore we assume this was why we had a small room with a view of a wall. This was ok for a short stay but would be oppressive for longer.

Close to the main places I was interested in

Expencive breakfast.

The Hotel was 1st class in every respect.I.E Great clean spacious room.Lovely views to the square.Brillant location.Great access to the Trams.All Staff were so polite and attentive .Food was beautifull.

The location , price range and friendly front desk staff

The cleaning department , very disappointing