Amsterdam American Hotel - Hampshire Eden  

フロントでの対応も親切で良かった。客室には湯沸かしポットが置かれていて、室内でゆっくりくつろげた。ア- メニティの香りも良く、女性にはポイントが高- いと思う。美術館へは徒歩圏内で、駅に行くにもトラムの乗り場が出てすぐにあるのでとても便利。また宿泊し- たいと思った。

二度目の利用です。前回の方が良い部屋だったので居心地が良かったのですが、当日、部屋の変更をお願いする- と同料金のまま、次の日から変更手続きをしてくれ、眺めの良い部屋をすすめてくれました。部屋によってだい- ぶ快適さが変わるホテルなのかなっと思いました。 お部屋の掃除に関しては、ダブルチェックが入るので素晴らしいと思いました。

移動させてもらった部屋のテレビが調子悪かったのと、バスルームに換気扇がないのが残念でした。

空港→ﾎﾃﾙはﾊﾞｽB11乗り場から197番でLeidspleinまで30分4ﾕｰﾛ降りたら2分位で- 、帰りも橋を渡り広い道路を右へ歩き同じeden系ﾎﾃﾙの前から乗ることができました。ﾀﾞﾑ広場、中央- 駅までのｱｸｾｽも近くからﾄﾗﾑに乗れるので便利です。祝日は外の音がうるさかったですが、それ以外は静- かで朝、窓を開け運河を見ると気持ち良かったです。お部屋は清潔にされていました。

ｱﾒﾆﾃｨｸﾞｯｽﾞの少なさ。常備はﾎﾞﾃﾞｨﾐﾙｸと固形の石鹸、ﾊﾞｽﾀﾌﾞにﾎﾞﾃﾞｨｰｼｬﾝﾌ- ﾟｰ兼ｼｬﾝﾌﾟｰ。ﾊﾌﾞﾗｼやｽﾘｯﾊﾟもあれば良い。それほど不便ではなかったがｼｬﾜｰの水圧が改- 善されると良い。

ロケーションがとても良く便利。ライツェ広場にありトラムの駅、レストランやカフェの通りまで１～２分です- 。ｖｖｖやチケットオフィス、カナルクルーズの乗り場もすぐそば。ホテルのスタッフの対応は気持ちよく、き- びきびとしていた。ホテル全体は歴史を感じさせインテリアも重厚で雰囲気が良い。

悪かったというよりちょっとがっかりした点です。①部屋の広さは十分なのに、バスルームがとても狭く貧弱。- ②蛇口の水は良く出るのに、シャワーヘッドからの湯量がとても弱くなる。③３泊めから頼んでおいたエキスト- ラベッドやタオルの用意は初日からしてあるのに、スリッパやバスローブは請求しないと届かなかった。④ルー- ムメイクに難はないが、デスク上のレザーファイル全面に埃がのっていて、初日から５日間の滞在中きれいにな- ることはなかった。⑤カフェアメリカンで。係りのウエイターは礼儀正しくきちんとしていたが、彼の指示で他- のスタッフが持ってきてくれたグラスは３人分とも、洗ったばかりのように水滴がついたままでした。

Standard room on the "enresol" floor feels like in undergoing floor without sun in the window. Building is good outside but inside is not cosy at all. Never take this hotel again.

The location was good for us and the bed was very comfy

We stayed for 2 nights over new year and this was the second time we had stayed here due to location! I don't think the hotel is cheap considering breakfast was not included & when I went down to ask for a cup of coffee on new years day I was looked at like dirt & told breakfast in the hotel was for guests only so I was very disappointed to be judged like that. Also no cleaners came to our room for our stay so I had to go find clean towels myself & when I went to tell reception that evening they said we must of had the do not disturb sign on but me & my partner did not use this and though the reception staff were quite rude and really just not bothered! I would not stay here again as would rather give my money to a hotel that appreciates it with good service when I return this year

The hotel was in an active part of Amsterdam, close to the Rijksmuseum, the VanGogh Museum, and Vondel Park. The Cafe Americain was excellent, and many fine restaurants were close by.

Location on Leidseplein

Room was small, checkin wasnt available on time, and the service in the Cafe Americain was so bad I had to call the manager

Location of the junior suite looking over leids plain

We are just back from spending 3 nights at the above hotel.The booking confirmation stated that we could check in from 3pm onwards ,however we actually arrived just after 10 am and they were able to give us a room on arrival.It looked onto the canal and had a small balcony .The staff at reception were extremely helpful and informative.In fact all staff were very pleasant.The bar is a nice place to sit and people watch .If the weather is good then it is lovely to sit outside.Location of this hotel is excellent and we thought it was good value for money.I originally was going to book the park hotel but glad I picked this one as it was more traditonal.( the park is also in good location if you like modern)

Location

Room was dark and small ... like a dungeon a 2-minute phone call: €12.00 ridiculous After check-out time, I requested to use a desk phone for a quick phone call to alert my ride. Staff refused to let me use the phone. Three staff members approached me as a group to emphasize that phone use was not an allowable expense (I offered to pay). Was sent to a hole-in-the-wall somewhere on the Overtoom (hard to find) to make a 50 cent phone call! When I came back, I had a message with a request to call back. Once again, staff loudly and assertively insisted that I could not use the phone, even though they indicated that the caller had made a request for me to call back. The situation was ludicrous and unacceptable. Will not stay at the Amsterdam American ever again and will discourage others from using it, unless I get compensation from the hotel management for the rude and inhospitable treatment by staff.

I didn't like the soft drug policy....you are allowed to have five grams in your hotel room. This holland not the USA..!!!!!! I understand you can't smoke in the rooms ..ok

Central location with a bus to the airport right outside the door. Superior staff and facility. All types of rooms to fit most budgets. Rooms are impeccably clean and well-appointed.