Novotel Amsterdam Airport  

Location, pool, shuttle-bus and free wifi

Cost of check-in before 3.00pm

The room was cold and the heating did not work correctly

The internet and room comfort

Free access to Internet via Wifi, Acces to town very easy.

Payment to parking of the hotel. OK to pay but not that much. Most hotels have their parkings free of charge.

Certainly not a 4 star hotel as indicated. Hotel needs urgent to renovate to meet the 4 stars.

Excellent free airport shuttle. Very comfortable, spacious room with tea/coffee facilities.

Paper cups.

The location is the main reason I choose this hotel. It's extremely easy to access from the dual carriageway. Also, I am normally on an early flight back to the uk thereofre being close to Schiphol is paramount, which it is.

The restaurant menu requires changing. I've stayed at the Novotel a number of times over the last year and the menu hasn't changed once in this time. Time for a change guys. The hotel is advertised as having a fitness centre. It doesn'T. You have to go outside to the independent Health Centre behind the hotel. Granted, not a long walk however when you think there is a fitness centre you assume it is on the premises and you certainly don't expect to pay euro10 to use it. Very pricey!

We wanted a hotel with good access to Schipohl for our early morning flight. The Novotel served our purpose. Also, it is new, clean, quiet and has a professional staff. The on site restaurant serves a dinner with good selection and quality for the business traveler or someone who is mainly interested in a one night stay over before a flight.

The early moring shuttle was crowded because it is shared with the Ibis.

Hotel is generally good, close to Schipol and free bus from Schipol is a good service. Staff reaction to request are very poor, I requested to change a bulb, but didnt happen for three days.

Very good restaurants in the area.

Location and free airport shuttle, for which I chose it for- was only 1 night stay prior a trip. Airport shuttle runs under certain schedule (availabe at the reception desk), trip is approx. 20 minutes. I also expected the non-surprise Novotel standard, and the short stay met this expectation, as well, in the terms of space, comfort, cleanness, facilities. The food at the underground bar was fine, didn't have breakfast.

I was not asked for invoice details or for issuing an invoice upon check in&out. I hope we can solve this via e-mails, as it is also my mistake not asking them to prepare it prior check out, and not mentioning invoice details upon booking under non-refundable condition. / Would be good to mention the shuttle schedule in the hotel description.

the free shuttle was very useful, overall nice place to stay. safe, secure.

i wasnt made aware during my booking that i would have to get 100 euros held on my credit card at check in. that was my extra holiday money if i needed it. and towards the end i did need it, but it wasnt available. so if i knew about this i would have taken more money. i know that i will get the reserved money back, but know am back from my holiday.