Best Western ART Hotel Rotterdam  

I received a large electric shock when putting a plug into a socket that also tripped out the lights and send me across the room. I immediately reported this to the staff and they did show some concern, I was asked if i was ok a number of times during my stay but I was very surprised I was not officially asked to report and document the incident and also I was not made aware of any work that had done to repair the plug socket during my stay. Also a little disappointed they did not offer any type of compensation even a free night as it was a pretty unpleasant experience that could have had a very bad outcome.

Enough space to stay and move in the room. Friendly staff. Nice wievs from the roomwindows ( 12th floor ). Good roomfacilities and very well located to travel to Ahoy.

Trafficnoise was quite loud, when the window was open. The fan does not cool the roomair well, when the window is closed. I had seven bedmite`s bites; couch or bed or floorcarpet?

Bathroom Towels were dirty I asked for a quiet room and they put us in teh 10TH florr face the metro station we heard evry single train

Staff

The room was really well maintained, clean and layed out well. It contained a separate kitchen with all the things you could want, a spacious bathroom and a very comfortable bedroom. I was on the 9th floor with a view towards the city. The view was stunning at night, you really forget your in an industrial part of town. The location of the hotel is great, you have the tram and metro stations right out side the door.

The only down side to the whole experience was that there was building work going on. A few floors were having new carpet laid and a bit of a reverb. The smell and noise in a morning was a bit bad, I know these things need to be done, but would have been nice to be informed before arrival. Other wise it was excellent.

Great views of Rotterdam skyline

With all radiators off it and the window open it was still about 25 degrees Celsius in the room (in mid winter!), so impossible to sleep.

I liked the fact of how original the hotel was with its unique features and individuality.

Spacious room like small apartment well equipped original design. Good breakfast buffet, helpful & friendly sstaff. Publick parking is free between 18:00pm-09:00am. Good access to public transport. All public spaces in hotel have original design. Overall good value for money, had a nice stay.

Not much choice of shops or restaurants near the hotel. Strange sweet soap smell in corridors. Safe deposit box not attached to wall or shelf - can be lifted & carried away.

Very friendly staff, and amazingly "home-like" for such a big hotel. Very spacious rooms, beautiful view of the harbour on the 17th (top) floor.

The location was great, near Ahoy and city centre and also Euromast. We have 1 bed app. with full kitchen and all was perfect. Breakfast was great and dinner even better. We are very happy with our stay at the hotel.

Nothing was wrong. All perfect !!!

Decoration of the room.

Designe

Monotonous breakfast

Hotel is good placed and has a nice restaurant. I love the view from upper floors over the city of Rotterdam. Unfortunately the Hotel has no aircondition and so I had two hard nights to sleep in august.