Hotel Die Port van Cleve

バスタブの栓が無かった。レセプションに連絡して担当が来たが、無いとの返事。何とかしろと言ったら、専門- の担当者が来たら何とかするとのことだったが、結果それっきりだった。

The departure is 12 noon and you can pay 5 euros per hour to stay longer

The bathroom wasn't cleaned

Location (really downtown).

Poor sound proofing (traffic noise). Breakfast rather costly.

did not spend a great deal of time in the room as dark and very basic not worth the money paid for it serious need of refurb, paint on walls or even a brighter light in bedrooms, on a good point it was central to all attractions

overpriced basic should not be listed or quoted as refurbished as the rooms and decor were older than me!!! i booked the hotel two weeks in advance as i was flying back from thailand and requested an early check in (usually 2pm) as jet lag, however upon arrival was met with very abrupt response that i can only request early check in the night before even though it was all paid for and our room should have been waiting anyway, well how stupid give two weeks notice not happy, one night is ok?? hour and half wait in reception before put in a box room (not one booked - complained and moved with argument)

The location was excellent. The breakfast was also very good, and the reception staff were very helpful

The first room we were given was too small and dark. When we asked to change the room we were told that for an extra 20 euros per night we could upgrade to an executive suite. We did so, the room was better, but nothing really executive about it! but we were happy

A good hotel is in an excellent central position. the room was nice and clean. It was an expensive one, I belive we will be back to this hotel only if the prices will be lower.

For some reason, the coffee cups were not cleaned for two days. Only after I requested, they sent someone to clean them.

Location - excellent location. across the street from dam square. main trams go just outside. walking distance from central station and other parts of amsterdam for tourists. big mall & cheap supermarket meters away. Management - we got upgraded to the royale palace suite just because it was available (we stayed for 5 nights). Staff - the staff is excellent and did everything to answer our questions and to provide a good service. we met staff members outside of the hotel around the city and they still found the time to guide us around!!!. you will find true hospitality. Facilities - great resturant and bar. wifi is available for free although not working in the upper floors. Phone is very cheap (via internet - the only hotel offers this).

elevators are quite slow and sometimes gets stock. it's not a 4 star hotel. they did not have a weight for luggage and we had to sort it out ourself (staff suggested theyll bring one from their home but we did not want to trouble).

the quality of my room was very good and the hotel is central in the city ideal for a city break

Freindly and accommodating staff.

Room was smaller than expected and bed not very comfortable.

very bad hotel all what were mentionened about it are fake

every thing

Being upgraded to the Canal Suite when our room wasn't available and the staff was fantastic. Especially Ian! He was really great!

There was blood on the mattress cover in the first room we were in and the hallway smelled of sewer. The sink in our second room didn't work and the alternative room was too small so we stayed and used the bathtub instead. We feel that they did everything to remedy the situation and we were very happy with that.

Great location in the heart of the city but wasn't at all noisy. Staff were extremely helpful and friendly, room was clean and very well equipped. Breakfast was excellent.

Tried to use the bar a couple of times over the weekend but it had already closed, even to residents, although this was still relatively early on both nights.