Hotel Des Indes The Hague  

the facility and the location was good but..

Almost all the staff was poor. They don't understand what the service is. I asked the hotel to prepare the baby bed in advance. But they had not prepared it and told us that they would do it immediately. However, the bed they prepared was without sheets! just mattress! I called the room service to ask for a sheet. The initial answer was "house keeping is very busy"...Depressing answer. Still i asked again cause it was the time for my baby to sleep. Then house keeping finally came to our room with unwashed severely wrinkled sheet! Of course, I gave that up. A lot of such story happend unfortunately. Restaurant staff didn't come for 10 or 15 min even after we asked for wine list or butter of bread... The two room was prepared quite located separatedly with the reason "fully booked today"...I never use that hotel again. Too poor to enjoy.

The staff were all extremely friendly and helpful, the facilities were immaculate, charming, but with beautiful modern touches, and we got a great deal on an (upgraded) room as it must have been a slow period for traveling.

We were expecting the bar/lounge area to be a bit more exciting during bar hours, but the ambiance was more, well, quiet hotel lobby and not really worth hanging around instead of just going back up to the room.

The location was excellent for visiting shops and museums and also for the tram to Scheveningen. The room and bathroom were luxurious. If you want proper luxury and attentive staff, this is the right place to come. We had breakfast both mornings and afternoon tea one day, and the staff remembered our preferences.

Extras were very expensive - always the same in this type of hotel and sometimes you just want a couple of biscuits for free in the room (like you get in a friendly B&B). But for what it is, this was an excellent hotel.

Very beautiful building and location, nice atmosphere.

We were disappointed with the level of service for a 5 star hotel. The parking lot in front of the hotel was full, they did not have a valet service so we had to go park our car at a city garage. In the evening the doors of the hotel were locked and we had to call with the intercom to be let in, but we had to wait quite a while in the cold outside. When we asked if they had any aspirine or headache relief medicine, that was not available.

Barhroom was amazing

Waiters take their time...almost seems like they are ignoring you

Excellent hotel with a known good reputation

restaurant, bar launch area

Very comfortable hotel with serious tradition.

Excellent situation near the center, very nice bar and restaurant.

Rooms were great, very spacious as well, but I found the room quiet "dark", even if you turn all the lights on that wouldn't help, maybe it was just an impression as the weather was awful and there was no sun at all during that weekend...

The decoration and style. There is history everywhere in this hotel. My room was spacious and cozy. Great bed. Attention to details.

Everything is perfect! We had a very good time during the tea breake. Thank you, our best regards!

We asked the extra bed,and we`ve got it.But we have`t found slippers and bath- robe for our doughter,unfortunately.

The food in the restaurant was good.

Considering the price, the room was small. And it was cold. To charge 19 Euros per day for internet access is ludicrous for a hotel this expensive. Perhaps they should also charge for hot water.

The des Indes is a lovely hotel, the rooms and the staff are great and our stays are always excellent, added bonus this time of a great price too!