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Newest reviews for Amrâth Grand Hotel de l’Empereur

  • Trevor
      United Kingdom
    August 28, 2014

    Clean comfortable bedroom Excellent friendly staff Convenient and surprisingly quiet if you ask for a room at the back Pleasant 10 minute walk to the town centre.

    Bathrooms need overhaul.

    9.2

  • Ben
      Australia
    August 27, 2014

    Friendly staff, good sized rooms, great bar and food. Pool and wifi superb. Location opposite train station is hard to beat.

    A little dated but didn't bother me or affect my great stay

    9.2

  • Chun
      United Kingdom
    August 17, 2014

    do not have boiler in bad room

    7.1

  • Peter
      Australia
    August 17, 2014

    Accessibility to view Andre Rieu in concert

    9.6

  • Alexander
      United Kingdom
    August 13, 2014

    Location,comfort,friendly and good value for money

    Breakfast was not include and felt it was expensive so ate at the little cafe next door which was excellent

    10

  • Anonymous
      Taiwan
    August 12, 2014

    Excellent location. Just across the train station, we don't even need time to find it! Moreover, it not far from downtown. You can walk to each each spot in 15-20 minutes. Staff are friendly.

    Cups are not totally clean. Hair drayer is broken.

    8.3

  • Anonymous
      Portugal
    August 10, 2014

    Comfortable beds, rooms seem well cleaned, location is perfect

    WiFi does not work properly; should have more utilities (soap, tooth brush, etc in bathroom); breakfast is too expensive

    7.5

  • Deanna
      United Kingdom
    August 10, 2014

    The hotel,s staff were very welcoming and friendly.The room was very comfortable and the breakfast was wonderful be back next year.

    Having to check out and go home.

    7.5

  • Anonymous
      Netherlands
    August 10, 2014

    Breakfast and swimming pool are great! Staff is super friendly!!!

    A bit expensive.

    7.9

  • Rodney
      Guernsey
    August 8, 2014

    Location and staff very helpfull

    Bit Basic, possibly the Dutch way

    6.7

  • Valéria
      Hungary
    August 7, 2014

    small fridge, hair-drier + opportunity to make instant coffee/tea (they were provided), close to the stations to travel every day and explore the region

    soft bed, one of the windows doesn't close/open, noisy nights (windows facing to the noisy street and railway+bus station)

    7.5

  • Anonymous
      Netherlands
    August 2, 2014

    reception staff was lovely and it is located opposite train station in city centre

    outdated rooms / solo room not much bigger than the single bed and bathroom is size toilet. Needs to be refurbished to be anywhere near 4 star

    6.7

  • Ruth
      Ireland
    August 2, 2014

    Proximity to railway station Within walking distance to old town and Andre Rieu concert Reasonable price given that homecoming concerts ongoing. Lovely Italian restaurant one block away towards old town, very reasonable and authentic and really nice douwe egberts coffee shop across the road with lovely muffins ideal for those wanting quick light breakfast

    Charged us for breakfast even though we specifically opted out at check in stage when asked if we wanted it. however bill did not specifically display this and just Luckily we noticed that the room rate being charged was much higher than that specified on our confirmation email which we had with us and only when we queried it were we told that we being charged for breakfast. They immediately refunded the €62 we were being overcharged for breakfasts we never had. Not good enough though Amrath

    6.3

  • Noreen
      Ireland
    July 30, 2014

    Loved the whole experience of concert and fell in love with Maastricht. Hotel fabulous and so convenient to everything.

    9.6

  • Alan
      United Kingdom
    July 29, 2014

    Hotel is straight across from the train station, and is also ideally situated for the centre of town, (10 minute walk) Some vey good restaurants within easy walking distance. Staff extremely pleasant and helpful.

    The air conditioning in our room was not too efficient. Unfortunate with temperatures up around 90 degrees.

    8.3

  • Jeanette
      United Kingdom
    July 28, 2014

    Staff very efficient and polite. Great location, across road from train station and within walking distance of the old town and the Vrijthof where the Andre Rieu concert was performed.

    Only let down for me was a dirty stain on the carpet in our room.

    7.5

  • Deborah
      Ireland
    July 27, 2014

    Location

    The treatment and disrespect we received at the hands of Mitch. We got a quote from booking.com for an extra bed for our stay. They passed it onto us but when we arrived at the hotel they charged us the additional rate (€26.50) X 3 nights even though the email clearly stated €26.50 in total. I tried to explain it to him and asked him to look at my email but he wouldn't, he completely dismissed me and just swung his computer screen around at me and informed me it was not their problem and booking.com made the mistake and I was to take it up with them. He was so so rude and in bad need of customer service training. He spoke to us like we were bold children. He upset us no end and ruined our stay in the hotel. We will return to Maastricht again next year but NEVER again to this establishment!! We will be sure to advise any friends visiting the Netherlands to avoid using their hotels. My credit card was also charged €120 to cover any expenses we may clock up in the bar. This was never explained to us and I got some shock when I saw what money was taken from my card and I was glad I saw this before I went down town shopping and saved myself the embarrassment of my card been declined. All in all terrible experience. Have been to many Countries and stayed in many hotels but this was the worst by a long mile!!!

    6.7

  • Francesco
      France
    July 26, 2014

    Pulizia e camere grandi

    Personale non simpaticissimo

    7.1

  • Kevin
      Netherlands
    July 26, 2014

    Literally across the street from the train station

    Wifi doesn't connect in the room. Room was dusty and old.

    5.8

  • Kevin
      United Kingdom
    July 23, 2014

    staff very pleasant and hotel clean back next year

    food needs to be a little better, being the hotel was very busy in the mornings next year may be different hot food

    9.2

  • Terence
      United Kingdom
    July 22, 2014

    Hotel just across the street from station Good size air conditioned room

    Street facing so a little noisy One or two minor defects in bathroom

    7.5

  • Wendy
      United Kingdom
    July 22, 2014

    The location was excellent, our room was of a good size, clean and well appointed. The breakfast was really good, though maybe the bacon could have been a little less incinerated. The staff were all really helpful, kind and cheerful. We are looking forward to staying here again.

    Nothing!!

    10

  • Vera
      United Kingdom
    July 22, 2014

    most of it

    The hairdryer at the pool changing room is still broken as it was last year when we stayed there. It is very dangerous. It burns your hand as you hold it.

    7.5

  • Roger
      United Kingdom
    July 22, 2014

    Perfect location for anyone travelling to Maastricht by rail or air. Within easy walking distance of the city centre

    7.9

  • Robert
      United Kingdom
    July 22, 2014

    The Staff were very friendly

    No draws to put your cloths away, room was too hot even adjusted the controls to be cooler

    8.3

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