Amrâth Grand Hotel de l’Empereur

Central location, coveient for exploring Maastricht, across street was train station and bus station

Convenient being across the road from the Central station

Front Desk staff not that helpful. Would lower there heads and look busy as you approached. Tourist information facilities poor for non Dutch speakers! Internet expensive.

Your staff was very friendly and helpful.

The top bed covers were not clean and there were old dusty booklet in the bed side table.

Breakfast buffet.

Yes. I was stranded in the airport because of aircraft maintenance problems so I checked in a day late. I called the hotel to inform them, but they insisted on charging for the entire stay even though I had no control over my arrival or prior knowledge to adjust the reservation in advance.

Lovely spacious room, right across from station, short walk to centre of town.

The room had a great view and the bathroom was very good

THe staff were unfriendly and unhelpful. The restaurant was hugely overpriced and the service was very slow. Our 'double' bed actually had two mattresses pushed together

Very stylish hotel. I stayed in the new wing and my room was very clean and comfortable

The location is good since it's near the centre, you can walk. Breakfast is nice. The recepcionist are very nice. The room was big enough.

Pool had to much chlorine. Price could be better!

the rooms were spacious and fresh smelling eight nine ten eleven thirteen fourteen fifteeeeeeeen...

Arriving by train, the location was excellent. The walk into the city centre is very easy and it was nice to be a bit removed from the festive season crowds

The attitude of the staff was less than what I expected from a hotel of this standard.

The hotel has a nice inside pool which can be considered a private pool since it is usually empty in the winter...just don't forget your swimming suits because the hotel does not have a bading suits shop.

there is no coffee & tea maker in the room. Water in the room was only available on the first day and not everyday.

Excellent location close to the train station and within easy walking distance to the city center. Also, the staff was friendly and very helpful. I would stay at this hotel again.