Hotel Hermitage Amsterdam

The decor was well done and gave character to a very compact hotel. I had take a single occupancy room for 3 nights and it was very compact but comfortable.The staff was very polite and helpful, on my last day at the hotel the lock for my luggage got stuck and had to be broken and I got a lot of dedicated help from the hotel staff (Ferlit) to get me set.

My room was on the 4th floor which has to be reached by a very narrow & steep set of stairs. This hotel is not for the claustrophobic.Carrying heavy bags all the way up was not fun...and neither was getting yourself up after a long tiring day on the city.

It´s close of the the center and the places you´ll visit.

The bathroom is small

Excellent location in a beautiful and quiet aera, the historical city and museums are nearby.

High fare, but this is general in Amsterdam : there is no cheap hotel. The mark-up on the price for payment by credit card was unexpected.

Very friendly staff, very comfortable room, a lot for space to leave our luggage and move around the room as we pleased.

Service wasn't so fast. We had to go to the reception desk and ask them again and again to turn the heating on or to...give us toilet paper. Also no phone or fridge in the room.

Decor, location, main staff member who responded to a concern of ours promptly and effectively.

When we arrived the beds had a sheet each on them for us to use to make the beds up. The first night we were there other people on our floor were very loud, blaring music from one room to the next and calling out to one another until after midnight - no staff member climbed to the fifth floor to tell them to be quiet, we had to ask them to be quiet ( a request that was adhered to). The next day when we reported them, the staff member on duty was excellent; he spoke with the offending guests immediately and asked us to let him know straight away if they were once again a problem.

Staff was very friendly. There was a secret trap door to the basement in our closet. Quiet but central location.

* Windows on ground floor facing the street were not lockable, could be opened from street. * Bathroom renovated with 'flair' but little craftsmanship: E.g tiles missing or loose in floor of shower, stinky (tar-smelling) black paint job on cabinet under sink. * 10:30 checkout time with per-hour fees to extend it. * Small "tourist tax" at check- in (~ 4.00 eu) not in online booking receipt.

I liked that I was able to store my luggage after check out, the front staff was very helpful.

The beds were really hard, no hair dryer, the room smelled a bit musky, no remote to turn on the TV, lamps did not function in my room, no elevator/lift, no wi-fi or telephones

the room we stayed in was very clean comfortable and the decor was fantastic. also the lady we dealt with on arrival was very pleasent and welcoming. i would most certainly stay again.

the 10.30 check out time.

location, staff

There is no Internet access, no elevator (way on the 5th floor is not easy), dozen of mosquito.

Location is excellent. Staff is accomodating. Quiet street. Close to Waterlooplein and Rembrandtplein. Rooms were recently renovated which is good.

They have a serious mosquito issue which needs to be solved. I wouldnt recommend you to stay there only due to this issue.

No lift and I was on the top floor. Room not ready at check-in and no safe area to store luggage.

This is a difficult review to write (see my negative comments). After the first night, I was about to check out and search for a better hotel (there are several of similar standards right next door and some more expensive ones not too far away), but then the warmth and friendliness of the owner got me. He was so nice tome during breakfast that I decided to stay. The hotel was recently refurbished in a very stylish design, so it is amazing that all of the negative design features (see below) are still there.

I had read the reviews before arrival and had a combination of all of the negative experiences: my room (401) was tiny, essentially a corridor segment with a bed; the bathroom stank of sewage (due to the size of the room that meant that the whole room stank); the younger person at reception had a lot of attitude; the TV in my room was fixed so that it was impossible to see anything on screen from anywhere; the breakfast is mediocre (OK for Amsterdam hotels, but not OK for the 10 Euro they ask for it); cold eggs at breakfast; there were moskitos in the room that made sleeping difficult; the bathroom door does not close if you're sitting on the toilet.